How often we will communicate and review ?

Money Maths

24 Jun 202401:34

Summary

TLDRThe script outlines a comprehensive client onboarding process for financial solutions. It involves an in-depth discussion to understand the client's goals and tailor financial solutions accordingly. Connectivity is maintained through regular updates and immediate responses to any client's life changes or financial needs. The script emphasizes the importance of staying informed and flexible, with periodic discussions to ensure the financial plan remains relevant. It assures clients of a free and open communication channel for ongoing discussions and adjustments to their financial strategies.

Takeaways

😀 The script discusses a comprehensive communication and connection process with clients, starting with an in-depth discussion of their goals and financial solutions.
🔍 The initial client onboarding involves a detailed discussion to understand their goals and to figure out possible financial solutions.
📈 There is an emphasis on connectivity in two ways: one is having something in mind that the client wants to discuss and the other is keeping the client updated with any changes in their financial life.
🗓 Clients are informed that they will be contacted within 24 to 48 hours if they text with any updates, and the company aims to stay in touch and connect for discussion.
📝 Changes in the client's investment portfolio or recommendations will be communicated via messages, emails, or calls, ensuring the client is always informed.
📉 The company conducts regular discussions with clients, typically once every six months, but also notes the importance of addressing any life changes that may impact their finances.
🚫 There is a clear statement that there are no restrictions or limitations on discussions, and the company encourages open communication about any financial impacts.
💡 The script mentions the importance of being responsive to any financial or personal life impacts that may occur within 10 days, showing a commitment to timely support.
🎯 The company promises to be free and more than happy to have discussions to streamline and finalize a model based on the client's evolving financial needs.
🏆 The script highlights the company's focus on client satisfaction and reward, indicating that discussions about rewards will be free and available to clients and their end.
📞 The company assures that they will be able to connect and discuss any changes or updates, emphasizing the importance of maintaining an open line of communication.

Q & A

What is the initial process when a client first comes to you for financial advice?
-The initial process involves a detailed and extensive discussion to understand the client's profile, goals, and to figure out the possible financial solutions that the client can benefit from.
How do you ensure that the financial solutions provided are tailored to the client's needs?
-By profiling the client in detail, understanding their goals, and trying to figure out the financial solutions that can be connected to their needs and life changes.
What is the purpose of maintaining constant connectivity with the client?
-Constant connectivity allows us to stay updated with the client's financial life and any changes that may affect their financial goals, ensuring we can provide timely advice and adjustments to their financial plan.
How do you stay informed about the client's life changes that might impact their financial situation?
-We rely on the client to inform us of any significant life changes, and we also periodically reach out to them to discuss any updates or changes in their financial life.
What is the frequency of the discussions with clients regarding their financial portfolio?
-Discussions generally happen once every six months, but if there are any changes in the client's life or if they require it, we can have discussions more frequently.
How do you communicate with clients about changes in their financial portfolio or recommendations?
-We communicate through messages, emails, or calls, informing the client about the changes and recommending actions they should take.
What is the approach if a client's financial goals change or new financial goals are set?
-We adapt our financial solutions and portfolio design based on the new information provided by the client, ensuring that their financial plan aligns with their current and future goals.
How do you ensure that the client is not overwhelmed by the discussions and changes in their financial plan?
-We maintain a balance by not limiting discussions and ensuring that the client feels comfortable and informed about their financial decisions.
What is the process if a client wants to discuss changes in their financial plan?
-We are open to having discussions whenever the client feels the need, and we will streamline the process to finalize a model that suits their updated financial situation.
How do you ensure that the client's privacy is maintained during these discussions and changes?
-We respect the client's privacy and only discuss their financial life with them directly, ensuring that all communications are secure and confidential.
What is the final outcome that you aim for after all these discussions and adjustments?
-The final outcome is to have a financial model that is in line with the client's current and future needs, ensuring that they are rewarded and can achieve their financial and personal goals.

Outlines

00:00

📞 How Often We Communicate and Connect

This paragraph discusses the frequency and nature of communication between the client and the service provider. Initially, there is a detailed discussion to understand the client's profile and goals, followed by figuring out possible financial solutions. Communication can occur in two ways: first, if the client has something to discuss or an update in their financial life, they are encouraged to text or ping, and a response will be given within 24 to 48 hours. Second, based on the given information, any recommended changes to the portfolio will be communicated via message, mail, or call. Generally, discussions happen once every six months, but if there are recurring changes in the client's life impacting their finances, discussions are not limited. The service provider is open and happy to discuss and streamline a final model as and when required.

Mindmap

Keywords

💡Communication

Communication is the process of exchanging information, ideas, or messages in speech, signals, writing, or behavior. In the video's context, it refers to the initial detailed discussion with clients to understand their goals and financial solutions, illustrating the importance of clear and effective client-advisor interaction.

💡Profile

A profile in this context refers to the detailed information about a client, including their financial situation, goals, and preferences. The script mentions 'understanding the client's profile' as a crucial step in tailoring financial solutions to meet their specific needs.

💡Financial Solutions

Financial solutions encompass a range of strategies and products designed to help clients achieve their financial goals. The video discusses the process of identifying and proposing suitable financial solutions for clients based on a thorough understanding of their profile and objectives.

💡Connectivity

Connectivity in the script refers to the ongoing contact and engagement with clients to keep them informed about updates and changes relevant to their financial life. It is highlighted as a two-way process that includes both receiving and providing information.

💡Updates

Updates are new information or changes that are communicated to clients to keep them informed about their financial situation or any relevant market developments. The script emphasizes the importance of timely updates to ensure clients are always aware of their financial standing.

💡Career Change

A career change is a significant shift in one's professional life, which can have financial implications. The video mentions career changes as a possible event that clients might experience, requiring reassessment and adaptation of their financial plans.

💡Investments

Investments are assets or property purchased with the goal of generating income or profit. The script discusses the design of investment portfolios tailored to clients' needs and the importance of keeping clients informed about any changes in their investments.

💡Portfolio

A portfolio refers to a collection of investments held by an individual or institution. The video script mentions the creation of personalized investment portfolios for clients and the need to communicate any recommended changes to these portfolios.

💡Discussion

Discussion in this context involves conversations between the financial advisor and the client to explore and understand financial goals, strategies, and any changes that may affect them. The script mentions regular discussions as a means to maintain client engagement and satisfaction.

💡Rewards

Rewards in the financial context can refer to the benefits or returns clients receive from their investments or financial strategies. The video script mentions the importance of discussing rewards as part of the client's financial journey and ensuring they are informed and satisfied.

💡Streamline

To streamline means to make a process more efficient and effective. In the script, the term is used to describe the process of refining and finalizing a financial model or strategy for a client, ensuring it is well-adapted to their needs and circumstances.

Highlights

Initial client onboarding involves a detailed discussion to understand their goals and financial solutions.

Connectivity with clients is maintained through discussing any updates in their financial life or career changes.

Clients are informed about any changes in their portfolio or recommendations via messages, emails, or calls.

Regular discussions are held every six months, but can be more frequent if there are significant life changes.

The financial advising process is adaptable and does not limit discussions or impose restrictions on clients.

The aim is to streamline discussions and create a final model based on the client's financial life and personal impact.

The service is free and aims to be more helpful by discussing financial matters with clients regularly.

Clients are encouraged to ping (contact) whenever they have updates or need to discuss financial matters.

The response time to client texts is within 24 to 48 hours to maintain connectivity and support.

The advising process is personalized to the client's goals, whether they are planning for the future or dealing with immediate financial events.

The approach is to figure out what financial solutions the client might need based on their current situation.

There is an emphasis on understanding the client's mind and what they want to discuss regarding their financial life.

The advising service is designed to be a long-term connection, adapting to the client's evolving financial needs.

Clients are assured that their financial discussions will be used to tailor solutions and not for any other purpose.

The advising process includes profiling the client in detail to understand their complete financial picture.

The service is proactive in reaching out to clients to discuss any changes in their investment portfolio.

The goal is to provide a rewarding experience for clients by ensuring discussions are free and helpful.