What Happened to the Meson De Mesilla from Hotel Hell?

Summary

This video delves into the history and reviews of a hotel featured in a popular show. It highlights the mixed feedback from guests, ranging from complaints about poor customer service, broken amenities, and cleanliness issues to praise for the cooked-to-order breakfast and quiet rooms. The script also explores the staff’s post-show lives, including the mysterious past of the owner, Cali, and the fate of other employees like Zan. Ultimately, after Cali sold the hotel in 2016, the property continues to operate under new ownership and is reportedly doing better.

Takeaways

• 😀 The hotel had a mixed reputation before and after the episode aired, with guests reporting both positive and negative experiences.
• 😀 Guests complained about issues like broken ACs, lack of hot water, poor customer service, and cleanliness problems, contributing to lower ratings.
• 😀 The hotel's ratings across multiple platforms (Expedia, TripAdvisor, Hotels.com) were consistently low, with a 3.5 to 3.7-star average.
• 😀 Positive feedback included the cooked-to-order breakfast, quiet AC units, and the hotel’s uniqueness compared to larger hotel chains.
• 😀 A significant portion of reviews focused on the rudeness of staff, with several guests mentioning unsatisfactory service during their stay.
• 😀 A fake review, likely written by someone influenced by the TV episode, mirrored complaints from the show, casting doubt on its authenticity.
• 😀 The restaurant's Yelp page also had a 2.5-star rating, reflecting a similar mix of positive and negative reviews.
• 😀 Some guests enjoyed the live music performances by Cali, though others found the music irritating, highlighting the differing tastes.
• 😀 The hotel’s manager, Zan, who was fired in the episode, later worked at a closed restaurant in Denver, leading to speculation about connections to some reviews.
• 😀 After Cali sold the hotel in 2016, new ownership seemed to improve its performance, suggesting better management and customer service.
• 😀 The review analysis shows the influence of television portrayals on public perception, including the impact on fake reviews posted after the airing of the episode.

Q & A

What is the overall rating of the hotel on major review platforms?

The hotel has a mixed rating across different platforms: 3.7 out of 5 stars on Expedia, 3.5 out of 5 stars on TripAdvisor, and 3.5 out of 5 stars on Hotels.com.

What were the most common complaints from guests at the hotel?

Common complaints included issues with the AC and hot water not working, rude staff, cleanliness problems, and uncomfortable room conditions.

How did the hotel's breakfast service impact guest reviews?

The breakfast service was generally well-received, with one guest praising the cooked-to-order breakfast, which included three entree options and was better than other hotels' offerings.

What were some specific issues mentioned in the 1-star reviews of the hotel?

Guests complained about no hot water, poor maid service, no fitted sheets, incorrect bed sizes, broken locks on doors, rude staff, and unresponsive management.

Did the hotel's facilities and service improve after Cali sold it in 2016?

It appears that the hotel is doing better under new ownership, as indicated by the fact that it's still running and reportedly in better condition than before.

What did some guests like about the hotel despite the issues?

Some guests appreciated the quiet rooms, the comfort of the beds, and the cooked-to-order breakfast. Additionally, the rooms with AC were found to be nice and quiet.

What was the reaction of guests regarding the music at the hotel?

There were conflicting reviews about the music. One reviewer criticized it as 'terrible,' while another praised Cali's jazz, pop, and country vocals, calling them 'terrific.'

Was there any indication of fake reviews related to the hotel?

Yes, there was suspicion that a review was fake. The reviewer seemed to mirror complaints from the episode aired on TV, including specific issues like beige décor, the Italian food, and Cali singing.

What is known about Cali's singing career before running the hotel?

Cali’s past singing career could not be verified. There was no significant record found, and it seems that her performances were mostly local, with no notable recordings or success in the industry.

What happened to Zan, the manager who was fired from the hotel?

Zan, the fired manager, is currently working as a general manager at Tag Burger Bar in Denver, Colorado. However, the restaurant closed in 2021, possibly due to the pandemic.