Cara Jawab Pertanyaan Interview: Ceritakan Masalah Terbesar/Tersulit Yang Pernah Kamu Hadapi.

Summary

In this video, Samuel, an HR Manager with 8 years of experience, shares tips on how to effectively answer the interview question about the toughest problem you've faced and how you overcame it. He advises using the STAR technique for storytelling, emphasizing the importance of choosing a professional and solvable issue. He cautions against sharing overly personal or unsolvable family problems, as they may not resonate well in a work context. Instead, Samuel suggests framing challenges from school or business experiences that highlight problem-solving skills. His message is clear: focus on demonstrating your capacity to handle professional challenges effectively.

Takeaways

• 😀 The STAR technique is a recommended approach to answering interview questions about difficult challenges.
• 😀 Personal stories about family problems, like illness or financial issues, should generally be avoided in professional interviews.
• 😀 It's important to choose stories related to professional challenges that you were able to actively address and solve.
• 😀 When answering about difficult situations, focus on how you handled the challenge and the solutions you implemented.
• 😀 Avoid focusing on situations where you had no control or ability to solve the issue, as this doesn't highlight your problem-solving skills.
• 😀 Providing solutions and demonstrating your capacity to manage challenges in the workplace is key in interviews.
• 😀 The interviewer is looking for evidence of your problem-solving abilities and professional behavior, not personal struggles.
• 😀 It's essential to frame difficult situations as learning experiences or moments where you actively resolved the issue.
• 😀 While the difficulty of a problem is subjective, you should be honest about your experience and ensure you explain the steps you took to solve it.
• 😀 Interviewing is a subjective process, and rejections should be seen as part of the journey; there's always another opportunity.

Q & A

What is the STAR technique, and why is it useful for answering interview questions?

The STAR technique stands for Situation, Task, Action, and Result. It's a structured method used to answer behavioral interview questions effectively. By breaking down your response into these four components, you can clearly communicate the context of the problem, what your responsibilities were, the actions you took to address the problem, and the outcome. This helps interviewers assess your problem-solving and communication skills.

Why should candidates avoid sharing personal or unsolvable issues when answering this question?

Personal or unsolvable issues, like family health problems or financial difficulties, are inappropriate because they may make the interviewer uncomfortable and don’t demonstrate professional problem-solving skills. These problems are often beyond your control and don't show how you can resolve workplace challenges, which is the purpose of the question.

Can you provide an example of a good problem to share when answering the interview question?

A good example would be a challenge faced in a professional or academic setting, such as leading a campus project or starting a business. These situations demonstrate how you took initiative, overcame difficulties, and found solutions within a professional or educational context.

What kind of problems should you NOT talk about in response to this interview question?

You should avoid talking about personal issues like family health problems, financial struggles, or family disputes. These are not professional challenges and don’t show how you can handle work-related problems. The interviewer is interested in your ability to manage situations that directly impact your work performance.

How does the interviewer evaluate your answer to the question about your toughest problem?

The interviewer will evaluate how you handled the problem, whether you took proactive steps to solve it, and what the outcome was. They want to know if you are capable of overcoming challenges and whether your approach is aligned with the skills and abilities required for the role you're applying for.

Is it important to make the problem sound bigger or more challenging than it was?

No, you should present the problem as it truly was. The goal is not to exaggerate the challenge, but to show how you effectively handled it. Being authentic in your response will build trust and demonstrate your genuine abilities. Interviewers appreciate honesty and clarity in your answer.

How can you demonstrate your problem-solving skills using the STAR technique?

To demonstrate your problem-solving skills using the STAR technique, first describe the situation or challenge you faced. Then, explain the specific task you were responsible for. Next, outline the actions you took to address the problem and the reasoning behind your decisions. Finally, share the result or outcome of your actions, showing how your efforts led to a successful resolution.

Should you be worried about whether the problem you describe is considered 'big enough' by the interviewer?

It's natural to wonder if the problem is significant enough, but you don't need to overthink it. The interviewer will assess your problem-solving ability based on the situation, regardless of its size. Focus on providing a clear, concise story where you demonstrate how you handled the challenge and the positive outcome that resulted from your actions.

How should you handle a situation where you haven't yet solved a problem you're discussing in an interview?

If you haven’t solved the problem yet, it’s better not to share it. Interviewers expect you to describe situations where you have actively worked to resolve an issue. If you don’t have a solution yet, focus on situations where you were able to solve the problem and provide a concrete result.

What is the main goal when answering the interview question about the toughest problem you’ve faced?

The main goal is to demonstrate how you can manage and overcome challenges professionally. The interviewer is interested in how you handle pressure, problem-solving, and your ability to take action in difficult situations. The answer should highlight your skills, decision-making process, and the successful resolution of the problem.