ISO 9001 and ISO 9000 Quality Management System and Audit Explained in this Training Tutorial Video

Summary

ISO 9001 is an internationally recognized quality standard for manufacturing, ensuring that companies have documented processes in place for producing products to meet customer specifications. Achieving this certification differentiates companies by demonstrating their commitment to quality procedures. The process includes working with an external auditor to validate internal practices. ISO 9001 not only assures customers but also benefits organizations by improving internal operations and process efficiency. The certification requires regular audits, ensuring continuous adherence to documented procedures, making it essential for maintaining high standards in the industry.

Takeaways

• 😀 ISO9001 is an internationally recognized quality standard used to certify that an organization can document its manufacturing processes.
• 😀 Achieving ISO9001 certification serves as a differentiator in the market, highlighting a company's commitment to quality.
• 😀 The decision to pursue ISO9001 certification was made 7 or 8 years ago to demonstrate quality procedures to customers.
• 😀 ISO9001 certification assures customers that the parts produced meet the specified design requirements.
• 😀 Achieving certification requires a year of internal work to document and establish processes before undergoing an external audit.
• 😀 The certification requires the documentation and auditing of manufacturing processes, both internally and by an external auditor.
• 😀 The external audit is performed by an independent auditor from Harfordsteen Buller, occurring once a year for 3 days.
• 😀 The audit ensures that the company is following its documented processes and that they align with ISO9001 standards.
• 😀 The process of ISO9001 certification involves documenting what will be done and ensuring adherence to these processes during operations.
• 😀 ISO9001 certification not only assures customers but also helps the company internally by improving its processes and operations.

Q & A

What is ISO9001 and why is it important?

ISO9001 is an international quality standard that ensures an organization can document and maintain processes for manufacturing products or components. It is recognized globally and serves as a certification that guarantees quality procedures are in place, which can act as a differentiator in the market.

How long ago did the company decide to pursue ISO9001 certification?

The company decided to pursue ISO9001 certification about 7 or 8 years ago to demonstrate to their customers that they had quality procedures and processes in place.

What role does ISO9001 certification play in customer assurance?

ISO9001 certification assures customers that the company has quality processes and procedures in place to manufacture products that meet the design and specifications requested by the customer.

What was the process the company followed to obtain ISO9001 certification?

The company worked with an external auditor and underwent a year-long process to get their internal processes documented and in place. The certification was achieved after an external audit confirmed that the processes were being followed properly.

How does ISO9001 help a company improve internally?

ISO9001 helps a company by not only ensuring external customer confidence but also by helping define and streamline internal processes, thereby improving overall operational efficiency.

What is required for a company to maintain ISO9001 certification?

To maintain ISO9001 certification, the company must document its processes, adhere to them, and undergo regular internal audits. The company also needs to pass an external audit, typically conducted by an independent auditor.

Who performs the external audits for the company?

The external audits for the company are conducted by an independent auditor from Harfordsteen Buller, who comes in once a year to perform a 3-day audit.

How often are external audits conducted for ISO9001 certification?

External audits for ISO9001 certification are conducted once a year, and they typically last for about 3 days.

What is the main purpose of the external audit?

The main purpose of the external audit is to ensure that the company is following the documented processes and adhering to the procedures they have in place.

What are the benefits of having ISO9001 certification beyond just meeting customer expectations?

Beyond customer assurance, ISO9001 certification helps the company improve its internal processes and workflows, which leads to more efficient operations and the ability to meet business goals more effectively.