PENGELOLAAN TELEPON ( MENELPON DAN MENERIMA) SEBAGAI SEORANG SEKRETARIS

Summary

In this video, Nur Janti Muthmainnah, a secretary at PT Wijaya Kusuma, demonstrates proper telephone etiquette in a professional setting. She answers a call from Bu Anti, the secretary of PT Adijaya, who needs to reach Pak Heru, the director of PT Wijaya Kusuma. Bu Anti is inviting Pak Heru to attend a project collaboration meeting at Hotel Claro on September 27, 2021. Since Pak Heru is unavailable, Nur Janti relays the invitation and confirms the details, including contact numbers, before ending the call politely. The video showcases how to handle business calls efficiently and professionally.

Takeaways

• 😀 Introduction to the speaker, Nur Janti Muthmainnah, a student from the Office Administration department at Universitas Negeri Makassar.
• 😀 The purpose of the script is to demonstrate the proper way of handling phone calls as a secretary in a company.
• 😀 The conversation begins with a secretary (Nur Janti) introducing herself and her company, PT Wijaya Kusuma.
• 😀 The secretary answers a call and politely asks if she can speak with Mr. Heru, the director of PT Wijaya Kusuma.
• 😀 The other party introduces herself as Bu Anti, the secretary of PT Adijaya, and mentions that Mr. Heru is not available.
• 😀 Bu Anti explains that Mr. Heru is currently traveling outside the city, but offers to take a message.
• 😀 The message for Mr. Heru is an invitation to attend a meeting on a collaboration project at Hotel Claro Ballroom on Monday, September 27, 2021, at 10:00 AM.
• 😀 The secretary confirms the details of the message, ensuring it is clear and accurate before passing it on.
• 😀 Bu Anti provides her contact number in case there’s a need for follow-up or clarification.
• 😀 The call ends with the secretary thanking the caller and wishing them a good day, showcasing polite and professional telephone etiquette.

Q & A

What is the primary purpose of this conversation in the script?

The primary purpose of the conversation is to demonstrate the proper way to handle a phone call as a secretary in a company, specifically when speaking with a director and passing on a meeting invitation.

Who is introducing the scenario in the script?

The scenario is introduced by Nur Janti Muthmainnah, who is a student from the Department of Office Administration at Universitas Negeri Makassar.

What role does Nur Janti Muthmainnah assume in the phone call?

Nur Janti Muthmainnah assumes the role of a secretary handling a phone call on behalf of PT Wijaya Kusuma.

Who is the person the caller wishes to speak with?

The caller wishes to speak with Pak Heru, the director of PT Wijaya Kusuma.

What is the reason the caller is trying to reach Pak Heru?

The caller is inviting Pak Heru to attend a meeting about a project collaboration at Hotel Claro on Monday, September 27, 2021, at 10:00 AM.

What is the response given by the secretary when Pak Heru is unavailable?

The secretary informs the caller that Pak Heru is not in the office and is out of town for a business trip. She asks if there is a message the caller would like to leave.

What specific details about the meeting are shared in the phone call?

The meeting is scheduled to discuss a project collaboration at Hotel Claro in the Ballroom, on Monday, September 27, 2021, starting at 10:00 AM until completed.

How does the secretary confirm the message with the caller?

The secretary repeats the message to the caller to ensure accuracy and asks if the information is correct, confirming the details of the meeting invitation.

What additional information is exchanged at the end of the call?

The caller provides their phone number (021 9332 55) for follow-up, and the secretary also confirms the contact number for future communication (021 9332 58).

What closing remark does the secretary make at the end of the conversation?

The secretary thanks the caller for reaching out and wishes them a good morning and successful activities for the day, ending the call on a positive note.