Sasaran Mutu Laboratorium Lingkungan | Labtalk #17

Summary

This video discusses the importance of quality objectives (sasaran mutu) in laboratories that apply ISO/IEC 17025 standards. The conversation focuses on defining quality objectives, their necessity, and the process of establishing them in laboratory operations. Experts explain the role of top management in setting objectives, the resources needed, and how these goals contribute to continuous improvement, customer satisfaction, and the accuracy of test results. Additionally, the video provides insights into how these objectives should be communicated and achieved by all staff, ensuring consistent quality and operational effectiveness.

Takeaways

• 😀 ISO/IEC 17025 requires laboratories to set quality objectives as part of their mandatory requirements.
• 😀 Quality objectives define the targets that a laboratory must achieve to continuously improve its operations and service quality.
• 😀 Setting quality objectives is essential for guiding the laboratory toward achieving long-term goals and maintaining continuous improvement.
• 😀 The head of the laboratory, along with top management, is responsible for setting quality objectives, involving key managers from different departments.
• 😀 Quality objectives can be strategic, tactical, or operational, and they may focus on improving customer satisfaction, data accuracy, or reducing non-conformities.
• 😀 These objectives must be aligned with the laboratory's quality policy and should be measurable, enabling management to effectively review and assess progress.
• 😀 Each department (technical, quality, administrative) within the laboratory must set its own quality objectives based on its specific targets and needs.
• 😀 Resources required to achieve these objectives include competent personnel, calibrated equipment, validated methods, and effective quality control systems.
• 😀 The management of the laboratory should consider current and future needs, performance evaluations, and customer satisfaction when setting these objectives.
• 😀 To ensure the effectiveness of quality objectives, they must be communicated to all staff members, monitored, and continuously evaluated for improvement.

Q & A

What is the importance of having quality objectives (sasaran mutu) in a laboratory that implements ISO/IEC 17025?

Quality objectives are crucial for guiding a laboratory's continuous improvement efforts. They help set measurable targets that the laboratory must achieve, ensuring progress towards enhanced accuracy, customer satisfaction, and overall operational efficiency. Without such objectives, a laboratory may lack direction in its quest for consistent quality improvements.

Who is responsible for setting the quality objectives in a laboratory?

The top manager or head of the laboratory is responsible for setting the quality objectives. However, they must involve managers from various departments within the laboratory to ensure alignment with the laboratory's overall goals and strategy.

What is the role of each department within the laboratory in establishing quality objectives?

Each department, such as technical, administrative, and quality management, must define quality objectives specific to their function. These objectives must align with the laboratory's broader goals and help the laboratory as a whole achieve its targets.

How can the success of quality objectives be measured?

The success of quality objectives can be measured by setting clear, quantifiable targets and regularly evaluating progress. Metrics like test accuracy, customer satisfaction, and operational performance are key indicators of whether objectives are being met.

What are the SMART criteria for quality objectives, and why are they important?

The SMART criteria ensure that quality objectives are Specific, Measurable, Achievable, Relevant, and Time-bound. These criteria are important because they make objectives clear, realistic, and attainable, ensuring that progress can be effectively tracked and evaluated.

Can you give an example of a quality objective in an environmental laboratory?

An example of a quality objective for an environmental laboratory might be to increase the number of customers by 10% compared to the previous year. Other examples include improving test accuracy or reducing customer complaints, all of which should be measurable and achievable within a set time frame.

How should the quality objectives be communicated to all laboratory staff?

Quality objectives should be communicated clearly across all levels of the laboratory. This can be done through meetings, documentation, and regular updates to ensure that all staff understand their roles in achieving the objectives and contributing to the laboratory's overall success.

What happens if a laboratory fails to meet its quality objectives?

If quality objectives are not met, the laboratory must conduct an investigation to identify the root cause. Solutions are then evaluated for effectiveness and efficiency, and the chosen corrective actions are implemented to prevent recurrence. The process is continuously monitored and reviewed to ensure improvement.

What are the key resources needed to achieve quality objectives in a laboratory?

The key resources include competent personnel, properly calibrated equipment, validated methods, and adequate infrastructure. Resources also extend to managerial support, training programs, and systems for internal audits and quality control to ensure that objectives are met.

What should laboratory management consider when setting quality objectives?

Laboratory management should consider both current and future organizational needs, performance data, customer satisfaction, audit findings, and resource availability. These factors ensure that the objectives are realistic, achievable, and aligned with the laboratory's long-term goals.