Alex Corzo English Final December 2024

Summary

RightPattern offers a 100% cloud-based software solution for contact centers, providing reseller services like development, implementation, and consulting. It stands out for its flexibility, allowing complex tasks to be executed simply, especially in integrating artificial intelligence. The platform’s reliability, with 100% uptime, and its quick implementation process (under four weeks) are key strengths. By eliminating the need for hardware, it enables companies to fully exploit its functionalities in a streamlined, efficient manner. RightPattern has positioned itself as a leader in cloud contact center solutions, particularly in Mexico.

Takeaways

• 😀 Bright Pattern enables everything with its flexible and user-friendly platform.
• 😀 The company offers software for contact centers, including reseller professional services such as development, implementation, and consulting.
• 😀 Bright Pattern's 100% Cloud solution eliminates the need for hardware or gateways, making it easier to deliver services.
• 😀 Bright Pattern's system is the first fully Cloud-based contact center solution in Mexico.
• 😀 One of the major selling points is the simplicity of building complex functionalities, even AI, within a customer environment.
• 😀 The platform is always up and running with 100% availability, which is a key performance indicator (KPI) for the company.
• 😀 Implementation is fast and efficient, with no need for waiting on technical specifications, making it possible to implement systems in as little as four weeks.
• 😀 The flexibility and development approach of Bright Pattern allows businesses to create new functionalities tailored to their specific needs.
• 😀 The time for implementation is quick, often requiring only four weeks to fully deploy and optimize the platform for customers.
• 😀 The primary service offered by the company is consulting, helping customers maximize the platform's functionalities.

Q & A

What kind of company is being described in the transcript?

The company provides software for contact centers, offering reseller professional services such as development, implementation, and consulting.

Why did the company choose Right Pattern's software?

The company chose Right Pattern's software because it offered a 100% Cloud solution, eliminating the need for gateways or other hardware, which aligned with their service model.

What significant milestone did the company achieve in Mexico?

The company became the first to offer a 100% Cloud contact center solution in Mexico.

How did the company discover Right Pattern's software?

The company was initially considering a different brand but was encouraged by a workmate from Right Pattern, who highlighted the flexibility and capabilities of their system.

What makes Right Pattern's system stand out according to the transcript?

Right Pattern's system is known for its flexibility and simplicity, allowing complex solutions to be created in an easy-to-use way, which is key for developing AI-based customer solutions.

How does the company view the implementation process with Right Pattern's system?

The company appreciates that Right Pattern's platform is always up and running, offering 100% availability. Additionally, the implementation process is quick, taking no more than four weeks.

What is considered the best KPI for Right Pattern's system?

The best KPI is the 100% availability and uptime of the platform, ensuring the system is always operational.

What role does consulting play in the company's services?

Consulting services are provided to help customers fully exploit the functionalities of the system, ensuring they get the most out of the platform.

How long does it take for the company to implement Right Pattern's system?

The implementation time for the system is no longer than four weeks, making it a quick and efficient process.

What challenges did the company face in integrating artificial intelligence in customer environments?

Integrating artificial intelligence in a customer environment can be complex, but Right Pattern's platform simplifies the process, allowing the company to easily create AI-based solutions.