KONFERENSI PERS: Peluncuran Posko Pengaduan Daring Ombudsman RI bagi Masyarakat Terdampak Covid-19

Summary

In this video, a representative from the Ombudsman of the Republic of Indonesia addresses the public about the launch of a complaint service amidst the ongoing COVID-19 pandemic. The speaker highlights the importance of maintaining public service quality despite the challenges posed by the global crisis. The Ombudsman’s initiative, aimed at easing access to complaint reporting, includes a variety of services such as social aid distribution, healthcare access, and financial assistance. The post-launch platform allows citizens to submit complaints and ensures that the government continues to prioritize the public's needs during the crisis.

Takeaways

• 😀 The Ombudsman Republic of Indonesia has launched a **Complaint Desk** (Posko Pengaduan) to address public service issues during the COVID-19 pandemic.
• 😀 The initiative aims to help citizens report problems with public services, including health, social assistance, and financial matters.
• 😀 The Ombudsman is responsible for overseeing public service delivery in Indonesia, ensuring accountability and fairness.
• 😀 The Complaint Desk is accessible nationwide, with contact options available from **Aceh to Papua Barat**.
• 😀 Complaints can be filed via the Ombudsman website, WhatsApp, or email, making it easier for the public to report issues.
• 😀 Five main areas of focus for the Complaint Desk include: **social assistance**, **health services**, **financial issues**, **security**, and **transportation**.
• 😀 The Complaint Desk will help resolve issues such as delayed or improper distribution of social aid, inaccessible health services, and credit restructuring problems.
• 😀 The Ombudsman aims to ensure that citizens receive timely and transparent services even amid the challenges posed by the pandemic.
• 😀 The Indonesian government has allocated significant funding for pandemic response, including over **450 trillion** IDR for health, social safety nets, and economic recovery.
• 😀 The launch of the Complaint Desk highlights the government's continued focus on improving public service quality despite the ongoing COVID-19 crisis.
• 😀 The Ombudsman encourages citizens to actively participate in the complaint process to improve the quality of services and ensure government accountability.

Q & A

What is the main focus of the speech delivered by the speaker?

The main focus of the speech is about the launch of a complaint post for the public affected by the COVID-19 pandemic. The speaker discusses the importance of maintaining public services during the pandemic and introduces the role of the Ombudsman of the Republic of Indonesia in overseeing these services.

What does the speaker express concern about in relation to COVID-19?

The speaker expresses concern about the global nature of the COVID-19 pandemic and its impact on public services, especially with government budget cuts potentially affecting service quality.

What is the role of the Ombudsman as explained in the speech?

The Ombudsman, as described in the speech, serves as an external oversight body established under Indonesian Law No. 37, to monitor public service delivery and ensure it meets the rights of the people, even during challenging times such as the COVID-19 pandemic.

How has the pandemic affected the number of reports received by the Ombudsman?

Despite the challenges of the pandemic, the Ombudsman has still received reports from the public, although the number of reports was initially lower, with 40 to 50 reports during the early stages of the pandemic.

What financial measures did the Indonesian government take to support the public during the pandemic?

The Indonesian government allocated significant funds, including over 450 trillion rupiah, to support various sectors during the pandemic. This includes 110 trillion rupiah for healthcare, 70 trillion for social safety nets, and additional funding for economic recovery and tax incentives.

What is the purpose of the newly launched complaint post?

The complaint post aims to provide easy access for the public to report issues related to public services during the pandemic, such as healthcare, social assistance, financial concerns, and other critical services. It ensures that complaints can be filed more efficiently during the crisis.

What types of complaints can be submitted to the Ombudsman’s complaint post?

Complaints can be submitted in five main categories: social assistance distribution, healthcare services, financial issues (e.g., credit restructuring), public safety, and transportation-related issues.

How does the Ombudsman handle complaints and reports from the public?

The Ombudsman uses various channels, including a website, WhatsApp, and email, to receive complaints. The reports are analyzed by a team, and appropriate action is taken based on the nature of the complaint and its urgency.

Is the complaint post exclusive to the COVID-19 pandemic period, or can complaints from before the pandemic also be reported?

The complaint post is not exclusive to the COVID-19 pandemic period. Complaints can be reported at any time, including those submitted before the post was established. The post simply provides a more streamlined method for submitting complaints during the pandemic.

How does the Ombudsman ensure that complaints are addressed effectively?

The Ombudsman ensures effective handling of complaints by providing contact persons in every province of Indonesia and using online facilities to make it easier for people to report issues. Each complaint is carefully reviewed, and actions are taken based on the specifics of the case.