What to Say When you Call 911 | Paramedic Approved | Episode 4

Summary

In this video, paramedic Matt shares essential advice on how to effectively call 9-1-1 in an emergency. He emphasizes the importance of being concise when describing the situation, knowing your location to ensure quick response, and listening carefully to the dispatcher’s instructions. Matt stresses that the quicker you can provide vital information, the sooner help can arrive. He also encourages viewers to engage with him by commenting on topics they want to learn more about, drawing from his extensive experience as a paramedic.

Takeaways

• 😀 Keep your 9-1-1 emergency description brief and to the point. Avoid lengthy details to save time.
• 🏠 Always know your location (address or nearby cross streets) before calling 9-1-1 to help responders reach you quickly.
• 📞 Stay calm and focused when speaking to the dispatcher, as emotions can affect clarity and response time.
• ⏱️ The longer you stay on the phone with the dispatcher, the less time you have to assist the patient or handle the emergency.
• 🗣️ Speak clearly and avoid rambling when explaining the emergency; concise information is more effective for responders.
• 👂 Listen carefully to the dispatcher’s instructions—they are trained to guide you through the situation and provide life-saving advice.
• 💡 Be aware that the dispatcher is not only gathering information but also helping you manage the emergency until help arrives.
• 🛑 Don’t hang up the phone until the dispatcher tells you it’s okay to do so, as they may have more vital instructions.
• 🚑 The emergency medical system relies on accurate location details—without it, responders may struggle to find you.
• 💬 Engage with the content creator for more helpful advice on emergency preparedness by liking, following, and commenting on future topics.

Q & A

Why is it important to prepare before calling 911?

It’s important to prepare because emergencies can be stressful, and emotions can affect your ability to communicate clearly. Having a mental checklist helps you stay focused and get help faster.

What should be the first thing you say when the dispatcher asks, 'What’s your emergency?'

You should state what is happening, but keep it brief and to the point. Don’t provide long, detailed explanations—just explain the situation clearly in a few seconds.

Why should you avoid rambling when describing the emergency?

Rambling wastes valuable time and can delay the dispatcher from sending help. A concise description ensures that the dispatcher can quickly assess the situation and act.

What is the most critical piece of information to provide during a 911 call?

The most important piece of information is your location. Whether it’s an address or nearby cross streets, this helps emergency responders get to you as quickly as possible.

What should you do if you don’t know your exact location?

Try to find nearby landmarks, cross streets, or other identifying features. Any details that can help pinpoint your location will help emergency services find you more quickly.

How should you handle distractions or emotional overwhelm during a 911 call?

It’s important to stay as calm as possible. Listen to the dispatcher, follow their instructions, and focus on providing the information they need to send help quickly.

What role does the 911 dispatcher play in an emergency situation?

The dispatcher records the information you provide, coordinates emergency resources, and may give you instructions to help the person in need while help is on the way.

What should you do if the dispatcher gives you instructions during the call?

You should listen carefully and follow the dispatcher’s instructions. They are trained to guide you through the process and ensure the best possible outcome for the emergency.

Why is it crucial to have the location ready when calling 911?

Without knowing your location, emergency responders can’t get to you. Providing a clear address or cross streets is essential for directing help to the right place quickly.

How can this checklist improve your chances of getting timely help during an emergency?

By providing concise information about the emergency and your location, you minimize delays and ensure that help is sent without confusion or wasted time.