ISO Certification
Summary
TLDRThis script discusses the importance of ISO certification for businesses, outlining the purpose of Quality Management Systems (QMS) and the requirements for ISO standards. It explains ISO's role in ensuring product safety and quality, introduces ISO 9001 for quality management, and highlights Total Quality Management (TQM) as a continuous improvement approach. The script emphasizes the benefits of QMS, such as increased productivity, reduced waste, and improved customer satisfaction, ultimately positioning companies competitively in the market.
Takeaways
- 🌐 ISO stands for International Organization for Standardization, an independent, non-governmental organization that develops international standards.
- 📅 Founded in 1947 in Geneva, Switzerland, ISO has 21,991 international standards covering almost all aspects of technology and business.
- 🔍 ISO's purpose is to ensure that goods and services are reliable, safe, and of good quality, like Christmas lights with BPS accreditation.
- 🚀 ISO certification helps businesses increase productivity, minimize errors and waste, and safeguard consumers by ensuring products meet minimum international standards.
- 📚 ISO 9001 is a quality management system (QMS) certification that sets requirements for organizations to manage processes and ensure consistent quality in products and services.
- 🔄 The PDCA (Plan-Do-Check-Act) cycle is a key concept in QMS for continuous improvement and quality control.
- 🏢 QMS requirements include documentation, resource management, product realization, measurement, analysis, and improvement, and management responsibility.
- 🌟 Total Quality Management (TQM) involves all employees in continuous improvement of goods and services, with a focus on customer satisfaction.
- 📈 TQM principles include management commitment, employee involvement, continuous improvement, customer focus, and fact-based decision making.
- 🏆 Benefits of having a QMS include improved competitive position, increased productivity, reduced waste, improved management communication, and enhanced customer loyalty.
Q & A
What does ISO stand for and what is its purpose?
-ISO stands for International Organization for Standardization. Its purpose is to develop international standards to ensure that products and services are reliable, safe, and of good quality.
When and where was ISO founded?
-ISO was founded on February 23, 1947, in Geneva, Switzerland.
How many countries are represented in ISO?
-ISO represents 163 countries.
What is the significance of ISO 9001 certification?
-ISO 9001 certification signifies that an organization's quality management system meets the requirements for managing processes that affect the quality of its products and services.
What does the term 'QMS' refer to?
-QMS stands for Quality Management System, which is a set of policies, processes, and procedures required to manage and control the quality of a product or service.
What is the PDCA cycle mentioned in the script?
-The PDCA cycle stands for Plan, Do, Check, Act. It's a continuous improvement cycle used in business for the control and management of processes and projects.
What is the role of the TQM department in a company?
-The TQM (Total Quality Management) department is responsible for ensuring that quality management is delivered throughout the company, involving management and employees in the continuous improvement of goods and services.
What are the key elements of QMS requirements?
-The key elements of QMS requirements include document control, resource management, product realization, measurement, analysis, and improvement, and management responsibility.
What is the IATF 16949 standard mentioned in the script?
-IATF 16949 is the international standard for quality management systems in the automotive industry, replacing ISO/TS 16949.
Why is customer focus important in the context of QMS?
-Customer focus is important in QMS because it ensures that the organization meets customer requirements and enhances customer satisfaction, which is crucial for business success.
What are some benefits of having a certified QMS?
-Benefits of having a certified QMS include improved competitive position, increased productivity, reduced waste, improved management communication, higher profits, and enhanced customer loyalty.
Outlines
🌐 Understanding ISO Certification
This paragraph introduces ISO certification and its objectives. It explains the purpose of a Quality Management System (QMS) and the requirements needed for it. It also discusses the importance of Total Quality Management (TQM) and the benefits QMS brings to an organization. ISO is defined as the International Organization for Standardization, an independent body that develops international standards. Founded in 1947, it has 21,991 standards covering various aspects of technology and business. The standards help businesses increase productivity and ensure reliability and safety of goods and services. The ISO 9001 standard is highlighted as a quality management system that ensures customers receive consistent, good quality products and services.
🔍 Deep Dive into ISO 9001 and QMS
This section delves deeper into ISO 9001, emphasizing its role in certifying the quality of products and services. It outlines the Plan-Do-Check-Act (PDCA) cycle as a management practice to meet customer requirements. The paragraph also covers the key elements and requirements of a QMS, such as documentary evidence, resource management, product realization, and continuous improvement. It discusses the role of management in ensuring a QMS is in place and how it helps in achieving customer satisfaction. The paragraph also touches on the international aspect of ISO standards and their application in various countries, including the Philippines.
🚀 Total Quality Management (TQM) and Its Impact
The final paragraph focuses on Total Quality Management (TQM), explaining it as a method that involves management and employees in the continuous improvement of goods and services. It mentions TQM as a department within a company responsible for ensuring quality standards. The principles of TQM are outlined, which include management commitment, employee involvement, continuous improvement, and customer focus. The benefits of TQM are discussed, such as improved competitive position, productivity, reduced waste, and enhanced customer loyalty. The paragraph concludes by summarizing the importance of a QMS in satisfying customers and stakeholders and aligning with ISO certification.
Mindmap
Keywords
💡ISO Certification
💡Quality Management System (QMS)
💡Total Quality Management (TQM)
💡ISO
💡ISO 9001
💡IATF 16949
💡PDCA
💡Bureau of Product Standards (BPS)
💡Customer Satisfaction
💡Continuous Improvement
💡Documentation
Highlights
ISO certification aims to understand the purpose of QMS and its requirements.
ISO stands for International Organization for Standardization, a non-governmental organization.
ISO was founded in 1947 in Geneva, Switzerland, and develops international standards.
ISO standards cover technology, business, and manufacturing, including product safety.
ISO 9001 is a quality management system that sets requirements for organizational processes.
ISO certification ensures customers receive consistent, good quality products and services.
QMS involves management practices to meet and satisfy customer requirements.
The PDCA cycle (Plan, Do, Check, Act) is a key component of QMS.
ISO certification signifies reliability and safety of products and services.
QMS requirements include documentation, resource management, and product realization.
TQM or Total Quality Management involves continuous improvement in production.
TQM is a department that ensures quality management throughout a company.
Benefits of TQM include improved competitive position, productivity, and customer loyalty.
ISO certifications include ISO 9001 for QMS and IATF 16949 for the automotive sector.
ISO represents 163 countries, including the Philippines, in standardization.
Examples of QMS practices are document control, training, calibration, and internal audits.
Transcripts
now to continue let's have iso
certification so what are the objectives
of iso certification for this topic is
to understand the meaning of the purpose
of qms or quality management system and
what are the different requirements that
will be needed
at the same time to appreciate and
explain the importance of dqm or total
quality management and appreciate and
enumerate the benefits of qms that
brings into an organization so we
ranted you about uh business
organization now so we'll focus now on
the quality management
okay so
what is iso iso stands for
international organization for
standardization this is an independent
and non-governmental
organization we're in this is the
world's largest developer when it comes
to standardization
international standards
so this was founded on
february 23 1947 in geneva switzerland
and
there are
21 991 international standards covering
almost
all aspects of technology and business
uh part of that is manufacturing as well
here in the philippines so we have
standardization for this
which is represented by 163
countries
so
um
international organization for
standardization
is where
the goods and services
are reliable
and
safe
or having a good quality
let's say for example in the christmas
christmas lights
there should be a sticker there that it
should be bps accredited or checked by
bts or bureau of product standards
meaning to say that is safe and has a
good quality
uh fighting magnet among consumers so
the standards help businesses increase
productivity while minimizing errors and
wastes so going back to identify this
buddha means waste right so if it's not
effective or the quality is not good it
shouldn't be
in the market and it should not be
bought by the
consumers now safeguards consumers
ensuring that certificate products
confirm
to the minimum standards set
internationally so from the word itself
it's international standardization
or organization for standardization so
iso derived from a greek word isos
meaning equal
standard means
it should be the same right standards to
standardize so whatever the country
whatever the language the short term of
our
name or the name of
it is always
ice so that came from the eye sauce or
the iso
official
okay
so
this is the logo of international
organization for standardization and
the
products
that
was being accredited by them
okay so it's a training meridian iso
careertech therapies incorporated uh has
its iso certification for training
okay so
the service that we have we are
accredited or certified
uh the iso standardization
so what is
iso9001 it means quality management
systems
or q a so it gives the requirement for
what the organization must do to manage
processes with the quality of its
products and services like what i have
mentioned
iso 9009 we're talking about the uh
certification code here okay
so
helps ensure the customers get
consistent good quality products and
services so needing to say there should
be a good quality and it should be
reliable uh when it comes to the
um
products and services so standard that
sets out the requirements for a quality
management system and it helps the
organization to be more efficient and
improve
customer satisfaction
so
going back to the japanese school tour
that we had
earlier
safety is the number one priority
if you are buying
products
that
is not having a good quality okay so
hindi should be beginning
there will be no satisfaction
so in iso 9001
if the
quality of the products and services is
being certified with iso 9001 of course
that means it's reliable and safe
so quality management system of the
application of management practices to
meet and satisfy the customer's
requirements and stakeholders so we have
here the word pdca
plan do check
so whenever you plan
we plan everything we schedule
everything we identify what are the
problems to identify what are the
objectives okay and
after that
we do the execution or we do
or the execution uh you
uh the things that you plan for you you
do it
okay
you check you compare the objective or
the planning to the execution are there
things that needs to be taken on actions
are there results
that needed action to be solved okay
then the next stage will be
uh the action so
upon checking or controlling then that's
the time that you do the action stage
that means to standardize
to consolidate everything and preparing
for the next stage again which is going
back to the planning
okay and but you could keep your
knowledge
okay so pdca or plan you check
next
when we say
iso9001 it's a certification like what
i've said
okay so examples of this is the abc
corporation given the iso certification
of 9009 that means
certified shop
for having a good quality of products or
services that you know offer in a
company nato now when it comes to
automotive sector and we gain a
certificate
now iso is
iatf
69 foreign or international automotive
fast forwards
okay now what are the purpose of
qms this is to have a vision of the
employees for my vision of employees
we set the standards for the employees
these are the things that you must do
you follow this one so on and so forth
at the same time also especially during
the operation or the process build
motivation within the company why
because we have policies
the killerness has its policy
that everyone must follow set goals for
employees help find the resistance to
change within the organization
and help direct the corporate culture so
since this is internationally
uh there will be policies there will be
a
process
that you have to follow based on
management team
okay
now what are the qms requirements and
the
main and key elements so
documentary
because
next resource management you need to
have a training for your employees you
need to have the equipment of course the
facility itself
next the product realization this is
where
um
there will be uh
all this the quality planning
and uh
what to do with the products that we
have
and of course what will be the process
for the products that we will be giving
our customers next is measurement
analysis and improvement so is there any
um
improvement that we must do is there any
feedback coming from the clients or
customers that we have to
uh focus on
the higher quality method is not good
for the consumers
texas management responsibility so
if we will be having a certification of
iso meaning to say there should be a
specific team doing it for the company
to be
certified
okay so the customers requirements with
the qms requirements that we have of
course there will be a success with a
customer satisfaction
now
what is tqm or total quality management
the method which management employees
can become involved in continuous
improvement of the production of goods
and services so meaning to say
dqm is the group that what i am talking
about
for them to control or to check or this
is the theme wherein they can control or
check the standardization or the quality
that the company is having so tqm
actually
is a department we have tqm and ems
group of company and it's very um
helpful
for
each business unit that we have in ems
group so because this is where
uh there will be an increase in the
business and reducing
losses to joy's full practices guessing
you're having a problem with this one
you're not following the standards
now okay so meron tayong checking
what are the principles of tqm if you
will notice it's kind of the same with
the principles or the requirements of
uh
qms of course you need to have your
management commitment
the employees the training continuous
improvement the excellent team the
recognition how will be the measurement
the continuous improvement how to
maintain or improve the standards
customer focus of course and
fact-based decision making so
do not be confused okay
iso
is
international
organization for standardization qms
is the one
that
uh puedema began a certification say
some company and eqm is the department
we're in they will be the one who will
ensure
that
uh quality management is being delivered
throughout the company
so benefits of having a pqm is
competitive position elevate
productivity
of course there will be feedback
uh
for the pqms
what will be the feedback uh from
the clients the consumers
uh within the employees
uh the the department involved
in the improvement eliminates effects
really significantly reduces waste
reduces quality costs of course in a
company you're aiming
to reduce costs
with a higher profit improves management
communication raises profits customer
focus will be always there customer
loyalty because we keep our
products and services good
and reduces design
so to sum this up
okay so quality management system is the
practices to satisfy customers and
stakeholders a company needs to set
certify its qms in order to be aligned
in the iso certification
so there are two certifications please
take note we have iso 9001 which is the
qms
or the quality management system and for
automotive sector we have iatf16949
and i saw
meets
international organization for
standardization and
i is always composed of 163 countries
including here philippines
so it represents the philippines and iso
that is
bps or bureau of fanduk standards bureau
of product standards okay so the
examples
example practices the companies
must apply is document control
training calibration international
internal audit and incoming inspections
like what i said earlier so the tqm will
always be in
checking or controlling of course the
standard decision and tqm also is the
one who is
safekeeping the documents
of the standardization or the company
when it comes to
certifying
quality management system
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