Effective Communication | Dr. Rashmi Dubey | TEDxMIT Ujjain
Summary
TLDRDr. Rashmi Dubai Kakkar, a communication coach and partner with Visible Learning Enhancement Solutions Germany and RPS Consultancies India, shares her journey and insights on effective communication. She emphasizes the importance of communication being as natural as breathing, drawing from her diverse experiences, including overcoming personal challenges and professional hurdles. Dr. Kakkar illustrates the difference between efficient and effective communication with anecdotes and stresses the need to develop this vital skill from an early age, advocating for a passion-driven approach to learning and growth.
Takeaways
- 😟 Communication can often lead to distress when it doesn't go as planned, such as in interviews or presentations.
- 🗣️ Effective communication is not just about being efficient; it's about achieving the desired outcome, even in challenging situations.
- 🌟 Dr. Rashmi Dubai Kakkar, an enabler and coach of communication, emphasizes the importance of communication skills in personal and professional growth.
- 👶 Growing up as the youngest in a family of six siblings, Dr. Rashmi developed early listening and observing skills, which are crucial for communication.
- 🌱 Adaptability is key, as demonstrated by Dr. Rashmi's ability to adjust to significant life changes, such as moving from Bahrain to Ujjain.
- 💼 Practical experience, such as various part-time jobs during college, taught Dr. Rashmi the value of dealing with people and handling difficult situations.
- 📞 A pivotal moment in her career was handling an uncomfortable situation with professionalism and maintaining boundaries during a telemarketing job.
- 🎓 After completing her MBA in finance, Dr. Rashmi transitioned into training and communication, partnering with organizations to enhance her skills.
- 🚀 Overcoming rejection and self-doubt, Dr. Rashmi learned the power of passion and persistence in communication, which led to opportunities with international clients.
- 💪 Communication is likened to a muscle that needs consistent work and practice to improve, highlighting the importance of continuous learning and development.
Q & A
What is Dr. Rashmi Dubai Kakkar's profession?
-Dr. Rashmi Dubai Kakkar is an enabler, coach of communication, and partners with Visible Learning Enhancement Solutions Germany and RPS consultancies India.
What does Dr. Kakkar believe is the key to effective communication?
-Dr. Kakkar believes that effective communication should be inherent, like breathing, and that it's not just about being efficient but also about the impact it has.
How does Dr. Kakkar describe her childhood experience in Bahrain?
-Dr. Kakkar was born in Bahrain to parents from Ujjain, and as the youngest of six siblings, she developed early listening and observing skills.
What significant life event did Dr. Kakkar experience that required her to adapt?
-Dr. Kakkar had to adapt significantly after her mother passed away and her family moved from Bahrain to Ujjain in 1995.
What did Dr. Kakkar learn about herself during her time in school in Ujjain?
-Dr. Kakkar learned that she was adaptable and could handle change without it negatively affecting her.
How many part-time jobs did Dr. Kakkar have during her graduation?
-Dr. Kakkar had almost six part-time jobs during her graduation.
What is an example of a difficult situation Dr. Kakkar faced in her telemarketing job?
-During her telemarketing job, a client asked for her mobile number inappropriately, and she had to politely decline multiple times while maintaining her professionalism.
What was the turning point for Dr. Kakkar in her career?
-The turning point was when she offered to work for free to gain experience and prove her passion for communication.
What advice does Dr. Kakkar give regarding the development of communication skills?
-Dr. Kakkar advises that communication skills should be developed from an early stage in life, just like any other important skill.
What is the final message Dr. Kakkar wants to convey to the audience?
-Dr. Kakkar's final message is to focus on self-improvement rather than just proving oneself, emphasizing the importance of continuous learning and development.
Outlines
🗣️ The Power of Effective Communication
Dr. Rashmi Dubai Kakkar begins her talk by highlighting the common distress people experience when conversations don't go as planned, such as interviews or presentations. She introduces herself as a communication coach and partner with various organizations, emphasizing that while many people may be efficient in communication, effectiveness is what truly matters. Dr. Kakkar uses the example of students cheating in exams through efficient non-verbal communication to illustrate the difference between efficiency and effectiveness. She stresses that communication skills should be as natural as breathing, and shares her personal journey, starting from her birth in Bahrain to moving to Ujjain after her mother's passing. Her experiences as the youngest of six siblings and adapting to a new environment taught her early listening and observing skills.
💼 Overcoming Challenges through Communication
Dr. Kakkar recounts her diverse work experiences during her graduation, which ranged from telemarketing to working in a travel agency. She emphasizes the importance of dealing with people, especially difficult ones, and how to handle challenging situations. She shares a personal anecdote from her telemarketing job where she had to maintain professionalism when a customer asked for her personal contact information. Despite repeated requests, she remained calm and polite, refusing the request respectfully. This experience, she says, is an example of effective communication. Dr. Kakkar then discusses her educational background, including an MBA in finance, and her work at the National Stock Exchange. She talks about her passion for communication, which led her to partner with organizations and eventually approach a German client. Despite initial rejections due to her perceived lack of experience, she proposed to work without pay to gain experience, highlighting her dedication to learning and improving her communication skills.
Mindmap
Keywords
💡Communication Skills
💡Efficiency vs. Effectiveness
💡Adaptability
💡Passion
💡Rejection
💡Learning
💡Experience
💡Perseverance
💡Self-Improvement
💡Challenges
💡Early Life Experiences
Highlights
Dr. Rashmi Dubai Kakkar introduces herself as an enabler and coach of communication.
She partners with Visible Learning Enhancement Solutions Germany and RPS Consultancies India.
The importance of effective communication over efficiency is emphasized.
Anecdotes shared about how efficient communication can sometimes lead to confusion.
Dr. Kakkar stresses that communication should be as natural as breathing.
Her early life experiences in Bahrain and Ujjain shaped her listening and observing skills.
Adapting to change and dealing with difficult situations are key life lessons.
The speaker's versatility is demonstrated through her various part-time jobs during graduation.
A pivotal moment in her career was handling an uncomfortable situation with professionalism.
The value of maintaining calm and polite communication, even under pressure.
Dr. Kakkar's MBA in Finance and her learnings from Mr. Icdra.
Her journey from working at the National Stock Exchange to focusing on communication.
The challenge of gaining corporate exposure without prior experience.
A German client's advice on the importance of passion for one's work.
The concept of communication as a muscle that needs consistent work.
The necessity of nurturing communication skills from an early age.
Dr. Kakkar's advice to focus on self-improvement rather than self-proof.
Closing remarks thanking the audience for their attention.
Transcripts
good evening
okay so let me ask you a question
how many of you have worked out of a
conversation feeling distressed because
it did not go the way you had imagined
in your head
for example I prepared very well for the
interview but interview never questions
or I gave the presentation very well in
front of my colleagues but when I had to
give it in front of my boss or the
client it did not do what it had to
or I really like that person and I have
written a lovely poem for them but as
soon as that person comes in front of me
I freeze and my emotions die with me
I'm sure each one of you present over
here has had either falls into any one
of these categories or all of these
categories and I am no exception
my name is Dr Rashmi Dubai kakkar I am
an enabler in coach of communication and
I'm partners with visible learning
enhancement Solutions Germany and RPS
consultancies India
so what I want to speak over here is
about
who might have the best of communication
skills you might be very very efficient
in communicating but is it really
effective remember how in schools when
we have exams they're supposed to be pin
drop silence
still students are able to cheat because
of efficient communication skills with
signals with asking questions like this
but then here is a catch what if one
person is asking answer of one question
and he gets the answer of the other it
creates a confusion
all right so even though your
communication was efficient enough it
was not effective enough
I am not here to talk about any strategy
any tips any tricks because I feel that
communication and efficient
communication should be in every cell in
your body like how you breathe how you
use your hands how you use your legs how
you use any other part of your body
so let me start my journey
I was born in Bahrain though both my
parents are from ujjain
so my father was an aircraft maintenance
engineer in Bahrain and that's why I was
born there
now you know I was the youngest of six
siblings so anybody who's the youngest
over here in their family they would
resonate with me when I say that um
so you know how it happens like if my
elder sister is getting scolded scolded
for not finishing her food I would gut
down mine because I know I am next
so you know what listening skills and
observing came something in very early
stages of my life
but after a few years my mother passed
away and we had to move to Jen now that
was again a very difficult time for me
why because first I was grieving her
secondly I was put from Bahrain to
ujjain and in a very different state of
mind I'm talking about the year 1995. so
and I was put to a school where you know
um kids had to wear girls had to wear
shalwar kamis and I didn't even know how
to tie a NADA but I outsmarted it I had
elastics in my pants
so but then what I learned over there is
how flexible I can be or how adaptical I
can be to this change and not affect me
now I don't want to waste much of your
time and I want to go to the most
important part of my life well I run
many many important skills that was when
I did my graduation
during my graduation years I did almost
six Penny jobs I have done jobs like
excuse me sir do you have a requirement
of home loan
I have shown torches in cineplexes I
have been a receptionist in a travel
agency I have worked as an assistant for
many many people
and what I learned over there is
in the end you have to deal with people
and many a times difficult people
in the end you might be put into a nasty
situation and how you come out that is
what is showing your efficiency I would
like to give you an example of an
efficient communication that happened
with me so while I was doing my
telemarketing job you know how it is
they give you a manual and you a
probable set of questions that the
customer might ask so after 45 days of
no leads finally one gentleman agreed
and he said that yes I have a
requirement of home loan I was not all
not even 19. I was very young at that
time and I was so happy okay I are
finally
after a few minutes that gentleman
started asking me for my mobile number
now here I was in a very bad situation
for two reasons number one merpah's
mobile timing those time periods and
number two first time somebody was
talking to me like that but you know
what I did
I kept on smiling even though I was on a
call I kept on smiling you know why
because your smile can be heard not only
seen it can be heard I kept on smiling
and I kept on telling him that excuse me
sir I'm really sorry I can't provide you
with that kind of information so this
gentleman kept on asking me at least
seven eight times and like a parrot
I kept on saying the same thing with all
due respect so even if any uh you you
know scrutiny were to be done I would
have I wouldn't have lost anything
because I was calm I was polite I was I
didn't do anything wrong so you know
facing such situations also uh has to be
there within you now after that I did my
uh MBA
in finance and I I had the opportunity
to learn from Mr icdra the 11 12 former
students must be knowing him
foreign
now everything was go doing great I was
working in the National Stock Exchange
and I I went into training I went to do
training I went into communication and
after that I partnered with number of
organizations and it went very nice with
me but then when I wanted to take a big
leap I wanted to do something very huge
and I was approaching
um people and once there was this German
client I remember very well
so you know
every rejection that I had
in church
you are too young you are inexperienced
you don't have corporate exposure at
this level
so every call used to have this so one
day I told this gentleman that sir first
time you know I really want to speak
with you because very first efficient
communication
I had efficient communication skills I
knew it but I was not able to make any
advantage of it so I told him sir
everybody is telling me the same thing
the same thing set of things the same
set of setbacks
but I am in an infinite loop I am taking
four left turns and standing where I
started from I don't have experience
because nobody is giving me job and
nobody is giving me job because I don't
have experience
so
let me do this intervention with you
please don't pay me
someone okay just said that if you are
passionate about your job and you will
do it even if you don't get paid that
means you're on the right track that
really hit me is hard because I was one
of them so that gentleman was like you
know uh how are you you know he was
taken aback what are you saying so I
said sir you know what it's okay if I
want earn from it I will learn from it
and that is the passion that I have
developed towards communication that I
don't earn for a living I try to learn
for a living and that is what I'm trying
to say communication is like a muscle
the more it will work for you
only that much that how much you are
working on it it is like a very very
important skill that you have to develop
in very early stages of your life even
in colleges even in schools importance
of technicality make sure you're giving
that much of importance in communication
skills in displaying skills otherwise
get it so all I want to say is I'm not
going to take much time that don't run
or don't try to prove yourself only and
only try to improve yourself that's all
for me for this evening thank you very
much
thank you
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