Behind the Scenes at OxBlue

Summary

Oxley Technology's construction camera system offers a dual benefit: monitoring construction sites while providing secure access to stakeholders. The company emphasizes personalized service, ensuring each client's unique needs are met through systematic project management. Oxley's commitment to client satisfaction is evident in their proactive monitoring and support, aiming to exceed expectations. Their technology allows global project oversight from a single platform, fostering a company culture centered on client service over finance.

Takeaways

• 💼 Oxley technology is a valuable tool for managing development projects with limited resources, offering time and cost savings in the long run.
• 🔄 The Ox Blue system serves dual purposes: monitoring construction and providing secure access to external stakeholders who need to view the site remotely.
• 👍 The speaker expresses satisfaction with the Ox Blue system, highlighting its simplicity, portability, and effective communication capabilities.
• 📸 The initial focus is on helping clients understand the value of purchasing a camera, emphasizing that it's just the beginning of the service provided.
• 🛠️ A systematic approach is taken for each new project to identify challenges and opportunities that can enhance the customer experience beyond expectations.
• 🤝 Personalizing service is crucial, with a commitment to understanding each client's unique needs and how they will utilize the technology.
• 🔧 Coordination and smooth installation are key, ensuring that the cameras capture the desired views and meet customer expectations.
• 👀 A dedicated team monitors the cameras throughout the project, ensuring optimal performance and proactive issue resolution.
• 🌐 The company's internal hub allows for global oversight of developments, showcasing the company's commitment to a unified and accessible platform.
• 💡 The speaker emphasizes the company's focus on client service over finance, with a culture that prioritizes client satisfaction and experience.
• 🏆 The company is proud of its engineering and refinement over the past decade, with the ultimate goal of meeting and exceeding customer demands.

Q & A

What is Oxley Technology and how does it save time and money?

Oxley Technology is a system that enables construction monitoring and communication with external parties who need access to the site but cannot be physically present due to dangers. It saves time and money by providing a simple and portable solution for managing and monitoring construction projects.

How does Oxley Technology serve dual purposes for the company?

Oxley Technology allows the company to monitor construction while simultaneously communicating with an outside world that needs access to the site but cannot be physically present, thus serving two purposes effectively.

What are the key features of Oxley Technology that the speaker appreciates?

The speaker appreciates the simplicity, portability, and the ability to communicate with end clients effectively using Oxley Technology.

How does the company approach setting up a new camera for a client?

The company approaches setting up a new camera by working on due diligence to ensure the right view is captured and the client's expectations are met, taking a systematic approach to discover challenges or opportunities.

What is the company's philosophy when discussing construction cameras with clients?

The company's philosophy is to ensure clients feel they got more out of the experience than expected by personalizing the service to the client and the project, avoiding a 'cookie cutter' approach.

What is the process like after the installation of Oxley Technology?

After installation, the company has a team monitoring the cameras throughout the project to ensure connections work properly, image quality meets standards, and any issues are proactively dealt with.

How does the company ensure they are providing value to their clients?

The company ensures they are providing value by monitoring every camera online, having technology in place to alert them to any offline cameras, and being proactive in addressing any issues before the client is even aware.

What sets Oxley Technology apart according to the speaker?

Oxley Technology stands out because it allows the company to see developments globally from one platform, and it is facilitated by a company that truly prioritizes client service.

How does the company incorporate client experience into their decision-making process?

The company makes decisions and implements processes with the consideration of how it will affect the client and whether it will deliver value, as if the client is sitting in the room.

What is the company's primary goal according to the speaker?

The company's primary goal is to provide excellent client service, with a focus on how the client perceives their experience and personal use of the technology, rather than being driven by finance.

How long has the company been using Oxley Technology and what is their future plan?

The company has been using Oxley Technology for eight years and plans to continue using it for many years to come.