Témoignage - Intégration K-NOW x Val Software

Summary

Anaïs Bonemirabaris, Chief Product Officer at Val Software, a SaaS provider for training management software, discusses their integration with Cano to enhance the user experience. Val Software's application is highly customizable and complex, necessitating guidance for users. By partnering with Cano, they aim to introduce new features effectively, streamline user onboarding, and provide training on core functionalities like invoicing, course creation, and scheduling. After a successful proof of concept validating Cano's compatibility with their personalized application, Val Software is now implementing Cano into production. Their goals are to simplify user adoption, communicate updates efficiently, and potentially reduce support tickets through Cano's intuitive guidance.

Takeaways

• 👩‍💼 The speaker, Anaïse Bonemirabaris, is the Chief Product Officer at Val Software, a SaaS provider for training management software.
• 🔑 Val Software's product is a software solution that helps manage all aspects of professional training, including administration, planning, invoicing, and integration with external tools.
• 🧭 They want to implement guided walkthroughs and product tours using Canny.io to introduce new features and onboard users on the software's complex functionalities.
• 🎯 The key objectives are presenting new version features to end-users and guiding them through basic functionalities like invoicing, training creation, and scheduling.
• 📝 After a successful proof-of-concept (POC) phase to validate technical compatibility, they are now moving into the production phase with a team of authors creating walkthroughs and suggestions.
• 🤝 As a SaaS provider, Val Software needed to embed Canny.io within their software, not just on the surface, which necessitated the POC phase.
• 🙌 They hope Canny.io will simplify the user experience, facilitate onboarding, promote faster adoption of features, and reduce support tickets.
• 📰 Currently, release notes are often sent only to administrators, not all users, so Canny.io will help communicate updates to a broader audience.
• 🔭 During the POC, they started with a demonstration, created a minimal connector, validated technical integration, and had a Q&A session before approving the POC.
• 💡 Canny.io's guided walkthroughs aim to address the complexity and customization options of Val Software's product, ensuring users can effectively utilize the software.

Q & A

What is Val Software?

Val Software is a SaaS company that develops software for managing professional training, including administrative tasks, planning, billing, and integration with external tools.

What is the primary objective of using Cano's solution?

The primary objective is to implement guidance systems within their software to help users learn about new features and onboard more efficiently.

What were the two key goals mentioned for implementing Cano's solution?

The two key goals were: 1) To inform users about new version updates and train them on the latest features, and 2) To provide training on core functionalities like billing, course creation, planning, etc.

What was the purpose of the initial Proof of Concept (POC) phase with Cano?

The purpose of the POC phase was to validate the technical integration of Cano's solution with Val Software's highly customizable application.

What was the concern Val Software had during the POC phase?

Val Software was concerned that Cano's solution might not be able to accommodate the high level of customization present in their software.

What is the current phase Val Software is in with Cano's implementation?

Val Software is currently in the production deployment phase, where a team of authors is creating guidance content and suggestions to be rolled out to end-users.

How does Val Software hope Cano's solution will benefit their users?

Val Software hopes that Cano's solution will simplify the user experience, facilitate onboarding, and reduce the time needed for users to familiarize themselves with the application's functionalities.

What is one of the challenges Val Software currently faces?

One of the challenges Val Software currently faces is that release notes are often sent only to administrators and not to all end-users.

What is another expected benefit of implementing Cano's solution?

Another expected benefit is that it could potentially reduce the number of support tickets created by users.

What steps were involved in the POC phase with Cano?

The POC phase involved a functional demonstration of Cano, the creation of a minimal connector by Cano's team, validation of the technical integration, a demo session where questions were addressed, and finally, validation of the POC to proceed further.