Learn English for Hotel and Tourism: "Checking into a hotel" | English course by LinguaTV

LinguaTV.com
6 Feb 201002:40

Summary

TLDRIn the script, Tom Sanders checks into the Transnational Hotel with a reservation for a single room. Despite a glitch with the booking system, the hotel offers him an upgrade to a business suite with a jacuzzi at no additional cost. Tom receives an access code for the wireless internet and information on hotel amenities. He checks in without a car and provides his ID and registration form. The staff offers sightseeing tips and guides him to his room, ensuring a pleasant stay.

Takeaways

  • 😀 Tom Sanders, the guest, has a reservation for a single room for three nights at the Transnational Hotel.
  • 🔍 The hotel staff initially cannot find a record of Tom's booking and inquires about the booking method.
  • 💳 Tom confirms he booked directly and has a reservation number, also mentioning a deposit paid for the first night.
  • 😅 There seems to be a glitch with the booking system, as the hotel has no single rooms available except for an adjoined room next to a noisy family.
  • 🏱 The hotel offers to upgrade Tom to a business suite with a jacuzzi at no extra charge as a solution.
  • 💰 The upgrade to the business suite is provided complimentary to resolve the initial issue with the booking.
  • đŸ“¶ The hotel provides Tom with an access code and instructions for wireless internet use, with support available if needed.
  • đŸ‹ïžâ€â™‚ïž Tom is informed about the hotel amenities, including a gym and an indoor pool.
  • 🚗 Tom does not require a parking pass as he arrived by taxi and does not have a car.
  • 🆔 Tom provides his driver's license for identification and fills out a registration form.
  • đŸ—ș Tom is from San Francisco and it's his first time in New York, attending a business conference and looking forward to sightseeing.
  • 🏹 Tom is checked into room 653 with detailed instructions on how to get there, and the hotel offers assistance for any needs during his stay.

Q & A

  • What is the name of the guest who has a reservation at the Transnational Hotel?

    -The guest's name is Tom Sanders.

  • How many nights did Tom Sanders reserve a room for?

    -Tom Sanders reserved a room for three nights.

  • Was there an issue with Tom Sanders' reservation?

    -Yes, the hotel staff could not initially find a record of Tom Sanders' booking.

  • How did Tom Sanders book his room originally?

    -Tom Sanders booked his room directly through the hotel.

  • Did Tom Sanders pay a deposit for his stay?

    -Yes, Tom Sanders had already paid a deposit on the first night.

  • What alternative accommodation was offered to Tom Sanders when his initial booking could not be confirmed?

    -Tom Sanders was offered an upgrade to one of the hotel's business suites with a jacuzzi.

  • Was there an additional cost for the upgraded business suite?

    -No, the upgrade to the business suite was offered at no extra charge.

  • What amenities does the hotel offer to its guests?

    -The hotel offers amenities such as a gym and an indoor pool.

  • How does the hotel provide access to wireless internet for its guests?

    -The hotel provides an access code and instructions on how to use the wireless internet.

  • Did Tom Sanders require a parking pass for his vehicle?

    -No, Tom Sanders did not have a car and took a taxi from the airport.

  • What is the room number assigned to Tom Sanders?

    -Tom Sanders was assigned to room number 653.

Outlines

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Étiquettes Connexes
Hotel Check-InRoom UpgradeBusiness TravelNew YorkCustomer ServiceConferenceHotel AmenitiesTravel TipsLuxury StayValet Service
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