WATI Dashboard & Features | WATI WhatsApp | WATI WhatsApp API #watiwhatsapp #whatsappbusiness

Summary

The script introduces the WATI software, a platform for businesses to manage WhatsApp interactions efficiently. It covers the software's features, including the team inbox for centralized message management, contact management, broadcast messaging, and automation capabilities. The demonstration includes setting up automated responses, live chat with customers, chat transfer between agents, and chat expiration policies. Additionally, it explains creating and approving broadcast messages, utilizing chatbots for automated customer interactions, and analyzing business performance through the dashboard.

Takeaways

• 🚀 The script introduces the WATTY software, a platform for managing WhatsApp business communications.
• 🔑 Users can log into WATTY from various devices, including computers, laptops, and mobile phones, using their credentials.
• 📲 The platform displays the user's business number, which is used for receiving and sending WhatsApp messages.
• 💬 The 'Team Inbox' feature allows the entire team to view and respond to incoming messages from customers, enhancing collaboration.
• 📥 'Contacts' is a feature that lets users import their contact list and manage broadcast messages and automation.
• 📢 'Broadcast' is used for sending mass messages to customers, with the ability to schedule and track the performance of these messages.
• 🤖 Automation in WATTY includes instant responses to specific keywords, reducing the need for manual replies and improving efficiency.
• 🛠 The 'Flow Builder' or 'Chat Bot Builder' enables users to create chatbots for automated conversations with customers, tailored to various business needs.
• 👥 The platform supports live chat with customers, allowing agents to engage in real-time conversations, attach files, and use emojis or stickers.
• ⏱ WATTY has a 24-hour window for responding to customer messages, after which the chat expires and can only be reopened by the customer.
• 📊 The 'Dashboard' provides analytics on message performance, employee response times, and chat resolution rates, offering insights into business performance.

Q & A

What is the primary function of the WATI software?

The primary function of WATI software is to manage and automate customer interactions on WhatsApp, allowing businesses to handle incoming messages, reply to customers, and set up automated responses through a centralized platform.

How can a business integrate their contacts into the WATI platform?

Businesses can integrate their contacts into the WATI platform by uploading them via an Excel file or by integrating with their existing backend system or software, which can automatically pull contacts into the platform.

What is the purpose of the 'Team Inbox' feature in WATI?

The 'Team Inbox' feature in WATI allows the entire team to log into one instance of the software and see all incoming messages, enabling collaborative customer service and efficient handling of customer inquiries.

How does the automation feature work in WATI for responding to customer messages?

The automation feature in WATI works by setting up specific keywords that trigger predefined responses. When a customer's message contains one of these keywords, the system sends an automated response without the need for human intervention.

Can WATI handle live chats with customers?

Yes, WATI supports live chats with customers. Agents can initiate a live chat, respond to customer inquiries in real-time, and even transfer the chat to another agent if needed.

What happens when a customer message is not responded to within 24 hours in WATI?

If a customer message is not responded to within 24 hours, the chat expires and is marked as closed. The business can no longer send live chat messages but can only send template or broadcast messages to the customer.

How can a business send broadcast messages to their customers using WATI?

To send broadcast messages, a business needs to create a broadcast message, submit it to WhatsApp for approval, and once approved, they can schedule the broadcast to be sent to their customers.

What is the 'Flow Builder' or 'Chat Bot Builder' feature in WATI?

The 'Flow Builder' or 'Chat Bot Builder' is a feature in WATI that allows businesses to create their own chatbots. These chatbots can automate responses to customer messages based on a predefined conversation flow.

How does WATI handle customer inquiries outside of business working hours?

WATI can be set up with the business's working hours, and if a customer sends a message outside of these hours, the system will automatically detect this and send an automated message informing the customer of the unavailability, along with the business hours.

What kind of analytics does the WATI dashboard provide?

The WATI dashboard provides analytics on the performance of the business, including message volume, open and pending messages, resolved conversations, employee response times, and the status of chats, giving a comprehensive overview of customer service efficiency.