Langkah - langkah Menata Kamar Hotel ⁉️Housekeeping‼️
Summary
TLDRThis video from 'Hospitality Teachers' offers a detailed tutorial on arranging a hotel room, emphasizing cleanliness and organization. It guides viewers through preparation, including gathering linens and cleaning supplies, accessing the room, and conducting a thorough check. The script details the process of making the bed, cleaning the bathroom and guest areas, and restocking amenities. It concludes with final checks, tidying up, and recording the process, ensuring a spotless and welcoming room for guests.
Takeaways
- 😀 Subscribe, like, comment, and share the video on social media to support the 'Hospitality Teachers' channel.
- 🛠️ Prepare a room attendant trolley and cleaning tools, ensuring they are clean and in good working order.
- 🧼 Organize cleaning agents and supplies in a carry cady for easy access during the room cleaning process.
- 🛏️ Prepare various linens including bath towels, sheets, and pillowcases according to the type of room to be cleaned.
- 🔑 Always carry the room key and attendant sign when accessing the guest room for cleaning.
- 🚪 Knock on the door and announce your presence as housekeeping before entering the room.
- 🕵️♂️ Conduct a thorough check of the room for any lost and found items and the condition of the amenities.
- 🧹 Remove trash and used linens, ensuring they are placed in designated bags or hampers.
- 🛋️ Make the bed with fresh linens, ensuring a neat and tidy appearance, and arrange bathroom towels for easy guest access.
- 🧼 Clean the bathroom thoroughly, including the toilet, bathtub, and washbasin, using appropriate cleaning agents and tools.
- 🧹 Sweep and mop the floors, starting from the farthest corner and working towards the exit.
- 📦 Restock guest amenities and supplies, ensuring everything is neatly arranged and readily available for guests.
- 🔄 Perform a final check of the room, mop the floors, and ensure all lights are off before closing the door.
- 🗒️ Record the cleaning process and return all tools and materials to the pantry for future use.
Q & A
What is the primary purpose of the 'Hospitality Teachers' channel?
-The primary purpose of the 'Hospitality Teachers' channel is to provide information and knowledge in the field of hospitality.
What is the main topic of the video mentioned in the script?
-The main topic of the video is how to arrange a hotel room step by step.
What are the initial preparations mentioned for arranging a hotel room?
-The initial preparations include ensuring cleanliness of clothes and stationery, preparing tools and materials, and organizing a room attendant trolley.
What types of linens are mentioned to be prepared for a hotel room?
-The types of linens to be prepared include bath towels, hand towels, face towels, bath mats, sheets, duvet covers, inner duvets, and pillow cases.
What cleaning agents or chemicals are suggested to be prepared in the carry cady?
-The cleaning agents or chemicals to be prepared include a glass cleaner, toilet bowl cleaner, furniture polish, metal polish, MPC, and air freshener.
What cleaning equipment should be included in the carry cady according to the script?
-The cleaning equipment to be included in the carry cady are a sponge, toilet bowl brush, squegee or wiper, hand gloves, hand broom, scotch brite, soft cloth, cotton cloth, glass cloth, sanitizing cloth, and chamois.
What guest amenities and supplies are mentioned to be prepared for the hotel room?
-The guest amenities and supplies include bath soap, shampoo, conditioner, bath foam, toothbrush or dental kit, shower cap, sanitary bag, shoe shine paper, cotton bud, saving kit, candle, sewing kit, toilet paper, facial tissue, laundry bag, laundry list, rubbish bag, glass cover, matches, memo pad, and pens.
What is the procedure for accessing the guest room for cleaning?
-The procedure includes placing the room attendant trolley and cleaning equipment beside the guest room door, taking the room key and room attendant sign, knocking on the door or pressing the bell while announcing 'housekeeping', and then entering the room.
What is the first step in cleaning the bathroom as per the script?
-The first step in cleaning the bathroom is to flush the toilet bowl and then clean it using a toilet bowl cleaner while wearing hand gloves.
How should the bed linens be handled during the stripping process?
-The bed linens should be opened one by one, checked for any guest belongings, and then rolled and placed in a bag of dirty linen or linen hump in the room attendant trolley.
What is the final step in the room arrangement process after cleaning?
-The final step is to do a final check, mop the floors, ensure all lights are off, close the doors, take back the room attendant sign, dust and polish the room doors and handles, and then record the process and return all tools and cleaning materials to the pantry.
Outlines
🛏️ Hotel Room Preparation and Setup
This paragraph outlines the initial steps in arranging a hotel room, emphasizing the importance of cleanliness and preparation. It details the process of setting up a room attendant trolley, dusting it, checking its wheels, and organizing linens and cleaning supplies. The types of linens and cleaning agents required are listed, including bath towels, hand towels, sheets, duvet covers, and various cleaning products. The paragraph also mentions the need for cleaning equipment such as sponges, brushes, and cloths, and stresses the importance of neat organization for ease of use during the cleaning process.
🔑 Accessing and Initial Room Inspection
The second paragraph describes the procedure for accessing the guest room, including placing the trolley and cleaning tools outside the door and knocking or ringing the bell to announce housekeeping's arrival. It then details the first checking process, which involves turning on lights, opening curtains, and inspecting the room for lost and found items, minibar, air conditioning, and other amenities. The paragraph also covers the communication with the housekeeping office to report the room status and the subsequent clearing up of cups, ashtrays, trash, and room service tools.
🛏️ Stripping and Making the Bed
This paragraph focuses on the process of stripping and remaking the bed in a hotel room. It explains how to remove and check used linens for any guest belongings, and how to properly store them in a dirty linen bag. The paragraph then details the steps for making the bed, including tidying the mattress, spreading the sheet evenly, tucking it under the mattress, placing the duvet cover and inner duvet, and finally, putting pillows in their cases and arranging them on the bed. It also mentions the additional step of installing a bed runner.
🚽 Cleaning the Bathroom and Guest Room
The fourth paragraph discusses the detailed process of cleaning the bathroom, starting with flushing the toilet and using toilet bowl cleaner with gloves for safety. It advises against daily use of the cleaner to prevent damage. The summary includes cleaning the bathtub, cups, and glassware, as well as dusting and polishing mirrors and washbasins. It also covers the cleaning of the guest room in a systematic manner, either clockwise or counterclockwise, to ensure no area is missed. The paragraph concludes with the use of a squezee, sponge, and glass cloth for glass wiping and the importance of using the correct cleaning materials.
🧹 Sweeping, Restocking, and Final Checks
This paragraph outlines the steps for sweeping the floors and restocking the room with fresh towels, amenities, and supplies. It details the placement of towels, the arrangement of amenities on trays, and the tidying of the dressing table. The paragraph also emphasizes the importance of final checks, including mopping the bathroom and guest room, arranging the bath mat, using air freshener, and ensuring all lights are off and doors are closed. It concludes with the process of taking back the room attendant sign, dusting and polishing door handles, and recording the cleaning process.
🏷️ Post-Cleaning Organization and Storage
The final paragraph summarizes the post-cleaning organization and storage process. It describes how to neatly arrange and store all tools and cleaning materials used during the cleaning process back in the pantry. It also mentions cleaning the used cleaning tools with a cloth and emphasizes the importance of maintaining cleanliness and orderliness in the hospitality industry. The paragraph ends with a reminder to the audience to avoid littering and to keep the environment clean, concluding the housekeeping tutorial.
Mindmap
Keywords
💡Hospitality
💡Room Attendant Trolley
💡Linens
💡Cleaning Agents
💡Carry Cady
💡Guest Amenities
💡Making the Bed
💡Bathroom Cleaning
💡Restocking
💡Final Checking
💡Housekeeping
Highlights
Introduction to the video on how to arrange a hotel room step by step.
Reminder to support the channel through subscription, likes, comments, and shares.
Preparation includes cleanliness of clothes, stationery, tools, and materials.
Setting up a room attendant trolley and ensuring its cleanliness and functionality.
Organizing linens according to room type and cleaning needs.
Preparing a carry bucket with cleaning agents and equipment.
Ensuring cleanliness and organization of cleaning agents and tools in the carry cady.
Preparing additional cleaning equipment like broom, dust pan, mop, and bucket.
Gathering guest amenities and supplies for the room.
Placing the room attendant sign and preparing the room key.
Accessing the room with proper etiquette and announcing housekeeping.
Conducting a thorough check of the room, including lost and found items and minibar.
Clearing up cups, ashtrays, trash, and room service tools.
Stripping the bed and checking for guest belongings in used linens.
Making the bed with clean linens and ensuring neatness.
Cleaning the bathroom thoroughly, including the toilet, bathtub, and washbasin.
Cleaning guest rooms in a systematic manner to avoid missing any spots.
Restocking towels, amenities, and ensuring the room is tidy and ready for guests.
Final checking includes mopping, using air freshener, and ensuring all is in order.
Closing the room and recording the cleaning process for administrative purposes.
Storing and organizing cleaning tools and materials after use.
Conclusion emphasizing the importance of cleanliness and not littering in hospitality.
Transcripts
hello everyone's back on my channel
namely "Hospitality Teachers" who always provide information
and knowledge in hospitality
well for this time I will provide a video
how to arrange a hotel room
namely step by step make up the hotel room
but before that I need to remind my friends
to always support this channel
by clicking subscribe like comment
and share on your social media
if you know anyone should know
well how about the video let's watch
as for the steps in arranging a hotel room
namely the first preparation
in this preparation besides we prepare ourselves
namely the cleanliness of clothes and stationery that we use
that is, we also prepare tools and materials
The first
we prepare a room attendant trolley
then dusting all surfaces of the room attendant trolley
starting from the top of the trolley
to the bottom
next
check the trolley wheels for proper functioning
then organize the room attendant trolley
The first
prepare some linens
namely bath towels
hand towel
face towel
bath mat
sheet
duvet cover
inner duvet
and pillow cases
adjust to the needs and type of room to be cleaned
next
set up carry bucket or carry cady
prepare some
type of cleaning agent or chemical
including a glass cleaner
toilet bowl cleaner
furniture polish, metal polish
MPC and air freshner
also prepare some cleaning equipment
which we can put in the carry cady
namely there is a sponge
toilet bowl brush
squezee or wiper
hand glove
hand broom
scote brite
soft cloth
cotton cloth
glass cloth
sanitazing cloth and chamois
make sure when arranging the cleaning agent
and cleaning tools in the carry cady
it is neat and well laid out
in order to make it easier for us
at the time of taking
cleaning agents and cleaning tools
next
prepare another cleaning equipment
namely we prepare the broom
dust pan, mop and bucket
then we prepare guest amminities and guest supplies
consisting of bath soap, shampoo
conditioner
bath foam, tooth brush or dental kit
shower cap, sanitary bag
shoe shine paper
cotton bud, saving kit
candle, sewing kit
toilet paper
facial tissue
laundry bag and laundry list
rubbish bag, glass cover
matches, memo pad
pens and so on
besides that we are also room attendant sign
and prepare the room key
after finishing carrying out preparation
and check back
linen and cleaning tools
and other amminities are complete
we continue to the next step
namely access to the room
put the room attendant trolley in front of the guest room door
either the right side or the left side of the room door
carry cady and broom
including a dust pan
and a broom or sweeper
we also place
beside the guest room door
next
take the room key and the room attendant sign
knock on the door or press the bell three times
by saying
good morning or good afternoon
housekeeping please
three times
good morning
housekeeping please
housekeeping
housekeeping please
excuse me, housekeeping please
the next step is to carry out first checking
turn on all the lights
open the window curtain or curtain
be it the black out curtain or the day curtain
followed by checking the room situation
the possibility of lost and found items
if the room is checked out
if there is put it in the safest place
check out the mini bar
check air conditioning, television and others
next
phone to the housekeeping office
by pressing the phone number according to the housekeeping office
good morning this is agus
from housekeeping cleaning room 204
thank you
next step
do clear up
cup and astray
directly placed in the wash basin
take out the trash
and throw it into the garbage humper on the trolley
including
take room service tools in the room
even then if there is and placed outside the room door
next
re-enter with the carry cady
and put it under the sink
the next step is stripping bed
Before the bed is laid out in clean linens
used linen must be opened
one by one well
open the pillow case
and put it on
the chair or table closest to the bed
Remove the inner duvet from the duvet cover
and placed on a chair close to the bed
Every open linen from the bed
must be flicked
to see if there is
the guest's belongings tucked in the linens
then pull and roll the sheet or sheet
take out all the soiled linens
or already used
both are in the room
nor in the bathroom which has been used
take it and put it in a bag of dirty linen
or linen humper in a room attendant trolley
upon returning to the room
have to bring a sheet
duvet cover and pillow cases
and towels as needed
to arrange that is to make bed
and towels used in the bath room
and place it on the luggae rack
or chairs for easy access
the next step is making bed
as for how to make the first bed
pull the bed or mattress back ie
just one step to make it easier for us
do a making bed
tidy up the bed before spreading the sheet
spread sheet to cover all parts of the bed
evenly between the tops
bottom right and left
fold each side of the sheet
or tucking into the bottom of the bed
by forming a 45 degree angle
push it back forward or onto the head board
spread the duvet cover over the bed
then insert the inner duvet into the duvet cover
until all the inner parts of the duvet fit into the duvet cover
fold over the duvet cover
which is the very top as wide as the size of a pillow
Put the pillow into the pillow case
then put the pillow on top
or on the head board
attach a cushion or trhow pillow
install the bed runner
and check again the condition of the bed
if something is not neat
Tidy up the bed again
after finishing making bed
the next step is cleaning the bathroom
the first step namely
do flushing first on the toilet bowl
then
clean the toilet bowl and spray the toilet bowl
by using a toilet bowl cleaner
and make sure your hands use hand gloves
remember not to use a toilet bowl cleaner every day
because it can cause damage to the toilet bowl
for daily toilet cleaning
enough to use MPC alone
next
clean the bathtub
then wash the cup
saucer
astray and drinking glass
next
clean the mirror or mirror
either by dusting or in polish
and do glass wiping on the mirror
next
clean the wash basin or washbasin
Polish the faucets in the wash basin with metal polish
on the towel rack
and on the toilet paper hanger
the next step once done
cleaning the bathroom
we continue to the guest room cleaning
or clean guest rooms
do cleaning in a clockwise manner
or clock wise or unclock wise
counter clockwise
its function is so that there is no place that we forget to clean
as for the way it can be done by dusting
and polish all furniture
so the cleaning material used to polish furniture
and equipment or cleaning tools
we use soft cloth
the next step we do glass wiping
cleaning tools that we use
namely we use squezee, sponge
glass cloth and the cleaning agent glass cleaner
when finished, remove the carry cady
after all the furniture
and the glass is clean
do the sweeping process
or sweeping across all floors in the room
starting from the farthest corner to the exit
after the bathroom and guest rooms are clean
the next step we do restocking
as for the steps, namely
put the towels in place
bath towel please place on the towel rack
hand towel hanging in place
close to the wash basin
face towels can be rolled up and placed in the wash basin
and the bath mat can later be placed under the bathtub
by the time we finish moping
Set up the amminities on the tray neatly
padang and also put a toiet paper
with the tip forming the corner of a triangle
in each holder above it
or beside the toilet bowl
and for balcony for the coffee table
we also prepare a complete astray with matches
Also tidy up the dressing table
be it facial tissue
Also check the hangers hanging in the wardrobe
complete with laundry bag and laundry list
after completing the restocking
we continue to the next step, namely final checking
in the final checking step
we do the moping process
do the moping process in the bathroom first
then arrange the bath mat under the bathtub
while moping
we also bring air freshner or air freshener
next
do moping on the balcony
close the windows and close the curtains
or day curtain including black out curtain
do moping in the entire guest room
after it finishes
turn off the lights
and close the door
next step
take back the room attendant sign
dusting and polish the room doors
and exterior living room door handles
after it finishes
cleaning tools that we used earlier
enter everything back into the room attendant trolley
then we do the recording process
after finishing the recording process
or fill in all filling administration
back in the pantry
next step
we will do the storing or warehousing process
during the storing or warehousing process
all tools and cleaning materials that have been used
placed back in the pantry
and neatly arranged
cleaning tools that have been used
we can clean it again by means of a cloth
after all the tools and cleaning materials we organize
neatly in the pantry
cleaning rooms or arranging hotel rooms
already completed
okay everyone how about the video earlier
hopefully useful for us in the world of hospitality
and I need to remind all of my friends
do not litter
and always keep it clean
housekeeping greetings
Voir Plus de Vidéos Connexes
Housekeeping - Level 3 - SERVICING THE GUEST ROOM
MOVE OUT CLEANING : LUXURY APARTMENTS
FRONT OFFICE | MELAKSANAKAN TUGAS RESEPSIONIS | SMK WIRATAMA 45.2 WONOSOBO
THE V LUXURY RESORT Sahl Hasheesh | April 2024 | ENGLISH version
Learn English for Hotel and Tourism: "Checking into a hotel" | English course by LinguaTV
Accomodation Knowledge - Bellboy (Job and Responsibilities)
5.0 / 5 (0 votes)