Chubb - Our People-First Culture

Summary

In this engaging interview, Kirsty Brooks, Director of Employee Experience and Development, speaks with Dave Donegan, who recently became the Managing Director of UKI Chart on July 1st, 2023. With a history of 28 years in the company, starting as an apprentice, Dave shares his vision for the organization's culture, focusing on people-first strategies, innovation, and long-term growth. He emphasizes nurturing talent, improving processes, and enhancing the company's reputation as a leading security provider. Dave also discusses the importance of sustainability, community service, and the apprenticeship program, aiming to shape a future where UKI Chart is recognized for its commitment to people and innovation.

Takeaways

• 🎉 Dave Donegan has been appointed as the managing director for Uki chart as of July 1st, marking a significant milestone in his career.
• 🗓️ Reflecting on his first 30 days in the role, Dave emphasizes the importance of asking questions to uncover opportunities and challenges for the organization's future.
• 🔍 With 28 years of experience, Dave has a deep understanding of the business, its strengths, weaknesses, and the need to nurture its growth and development.
• 🌐 The merger of API and Shop has brought a new focus on people and culture, which Dave sees as an exciting opportunity to evolve the organization's culture.
• 🗣️ Open communication and a focus on both the positive aspects and challenges are key to the new mindset under API's ownership.
• 🌟 The organization's culture is being emphasized more under the new ownership, with a focus on long-term planning and people's strategy.
• 💡 Innovation and creativity are central to the organization's strategy, with a focus on designing better solutions and deploying them more efficiently.
• 👥 Dave envisions a future where every member of the organization is seen as a leader, nurturing talent and driving benefits for the company.
• 🌳 Sustainability and environmental impact are important considerations for the organization, with initiatives aimed at reducing their footprint and serving local communities.
• 📈 By 2025, Dave hopes to see the organization as the leading family security provider, with a focus on customer satisfaction, employee development, and community engagement.

Q & A

Who is Kirsty Brooks and what is her role in the organization?

Kirsty Brooks is the director of employee experience and development in the organization.

What position did Dave Donegan hold prior to becoming the managing director?

Dave Donegan started as an apprentice with the organization and worked his way up through various roles.

When was Dave Donegan appointed as the managing director for Uki chart?

Dave Donegan was appointed as the managing director for Uki chart on the 1st of July.

What is the significance of the first 30 days in Dave's new role as managing director?

The first 30 days are a period where Dave is still learning and asking questions to understand the organization better and identify opportunities for moving forward.

How long has Dave been with the organization and what does he bring to his new role?

Dave has been with the organization for 28 years, bringing a deep understanding of the business, its strengths, weaknesses, and the vision for the future.

What changes did the merger between API and Shop bring to the organization's culture?

The merger brought a more people-focused culture with open communication and a long-term perspective, emphasizing the importance of nurturing new leaders and developing existing teams.

How does Dave view the role of leadership within the organization?

Dave believes that every person in the organization is a leader and that nurturing this mindset is crucial for the organization's growth and success.

What is the current focus of the organization's strategy under API's ownership?

The current focus is on people's strategy, including bringing in new leaders, developing existing teams, and fostering a culture that encourages creative thinking and innovation.

What does Dave see as the key differentiators for the organization in the family security market?

Dave believes the key differentiators are designing better solutions, deploying them more efficiently, improving first-time fix rates, and creating a safe environment for creative thinking.

What are Dave's aspirations for the organization in three years' time?

Dave aspires to see the organization as the family security provider of choice, with a strong focus on people development, customer satisfaction, sustainability, community service, and a clear progression path for apprentices.

What is the significance of the apprenticeship program for the organization's future?

The apprenticeship program is significant as it is a source of future leaders for the organization, and Dave emphasizes the need to invest in and provide clear progression paths for these apprentices.