IHG 2019 New Bedding Training

Summary

This instructional video demonstrates the step-by-step process for making a bed using the IHG Bedding Collection. It covers essential techniques such as ensuring clean linens, aligning sheets and duvet covers correctly, and tucking and folding for a flawless presentation. The guide also introduces a new duvet process based on guest feedback. Emphasis is placed on attention to detail, cleanliness, and proper pillow arrangement to create a perfect sleep environment. The video concludes with a reminder of the importance of quality sleep in guest satisfaction, highlighting the crucial role of room attendants in delivering a high standard of hospitality.

Takeaways

• 😀 Ensure clean linens are placed on a clean surface to avoid contamination or dirt.
• 😀 Inspect all bedding for damage such as stains, tears, or hair before use.
• 😀 Smooth out any wrinkles or lumps in the mattress pad before starting the bed-making process.
• 😀 When placing the fitted sheet, align the care tag with the bottom right corner of the mattress for correct positioning.
• 😀 Center the flat sheet on the bed, ensuring both sides are equally aligned before folding it down from the top.
• 😀 Fold the flat sheet back about 12 inches (or a ruler’s length) to create a clean, uniform fold.
• 😀 Transition from a triple-sheet setup to a duvet for greater efficiency and guest satisfaction.
• 😀 Insert the duvet into the duvet cover by using the hand holes at each corner, making sure the duvet corners are matched and smooth.
• 😀 Align the duvet insert with the top seam of the duvet cover to ensure the duvet lays flat and smooth.
• 😀 Place the pillows at a slight backward angle against the headboard, with the pillow openings facing outward for a clean, professional appearance.
• 😀 Conduct a final visual check, making necessary tucks and smoothing out creases for a pristine, guest-ready bed.

Q & A

Why is quality sleep important in guest satisfaction?

Quality of sleep is one of the highest drivers of guest satisfaction, and a comfortable bed made to perfection is key to ensuring guests have a great night's sleep.

What should you do with clean linens before starting to make the bed?

Clean linens should be placed on a clean, flat surface like a chair to avoid them getting dirty. Never place clean linens on the floor.

How do you ensure the fitted sheet is applied properly?

To apply the fitted sheet, start by locating the care tag at the bottom right corner and align it with the bottom right corner of the mattress. Then, stretch and secure the sheet so that it is snug and flat on the mattress.

How should you position the flat sheet on the bed?

Place the flat sheet right side up across the bed, aligning it with the top of the mattress. Ensure the sheet is centered on the bed, with equal amounts on both sides. The care tag will help you center it.

What is the recommended fold for the top of the flat sheet?

Fold back the top of the flat sheet about 12 inches (the length of a ruler), and then fold it again another 12 inches, ensuring about 24 inches of space between the top of the mattress and the flat sheet.

Why is IHG switching from a triple sheet bed makeup to a duvet?

IHG is switching to a duvet system based on feedback from guests and room attendants, aiming to streamline the bed-making process while maintaining high-quality bedding standards.

How should the duvet insert be placed in the duvet cover?

Place the duvet cover with the design facing up over the bed, with the large opening at the foot. Use the hand holes at the top corners of the duvet cover to insert the duvet. Feed your hand into the hole, grab the top corner of the duvet insert, and pull it towards the headboard while guiding it into the cover.

What is the proper way to secure the duvet insert inside the duvet cover?

Once the duvet insert is inside the cover, match the corners of the duvet insert with the duvet cover, ensuring it is aligned with the top seam. Smooth out any creases, and ensure the duvet is even inside the cover.

Should the duvet cover be tucked under the mattress?

If necessary, the duvet cover can be tucked under the mattress at the foot of the bed to secure it, especially on smaller mattresses. However, do not tuck the top layer of the duvet cover at the end or sides of the bed.

How should pillows be positioned on the bed?

Pillows should be positioned against the headboard at a slight backward angle. The opening of the pillowcase should face outward. Use firm pillows at the back and soft pillows in front, ensuring they do not touch the duvet cover.