Relacionamento interpessoal no trabalho - Regina Giannetti D. Pereira

Summary

In the corporate world, relationship-building is key to success. It's not just about virtual connections but genuine, in-person interactions with colleagues, bosses, clients, and suppliers. The script outlines five essential pillars for effective relationships: self-awareness, empathy, assertiveness, cordiality, and ethics. These principles help navigate challenges and promote collaboration despite differences in opinion and behavior. The speaker emphasizes that while we cannot control others, changing how we relate to them can transform our interactions and improve professional success.

Takeaways

• 😀 Relationship skills are crucial in the corporate world; companies even renamed customer service departments to 'relationship centers.'
• 😀 Strong interpersonal relationships help with leadership, teamwork, collaboration, and client retention, making them key to career success.
• 😀 The focus here is on face-to-face relationships at work, not virtual ones like those on social media platforms such as Facebook or Twitter.
• 😀 Workplace relationship challenges arise from differences in opinions, behavior, and culture, requiring adaptability and understanding.
• 😀 Autoconhecimento (self-awareness) is the first pillar of good relationships; recognizing one’s strengths and weaknesses makes it easier to understand others.
• 😀 Empathy is the second pillar: putting oneself in the other person's shoes to better understand their viewpoints and motivations.
• 😀 Assertiveness, the third pillar, involves expressing one’s opinions and needs clearly, respectfully, and calmly.
• 😀 Courtesy and kindness, the fourth pillar, can be shown through small gestures like saying 'Good morning' or helping someone pick up papers.
• 😀 Ethics, the fifth pillar, refers to acting justly, keeping promises, and avoiding harm to others in actions and decisions.
• 😀 Changing others to improve relationships is unrealistic; the key is to change one’s own approach to dealing with others.
• 😀 The only certainty we can rely on is that we can change our own behavior, which will transform the relationships around us.

Q & A

Why is relationship-building considered important in the corporate world?

Relationship-building is crucial in the corporate world because it enables effective leadership, teamwork, collaboration, and customer loyalty. It is seen as the 'soul of the business' for many companies.

How has the concept of customer service evolved in many companies?

Many companies have shifted from calling it a 'customer service center' to a 'relationship center,' emphasizing the importance of building long-term, meaningful relationships with customers rather than just providing services.

What are some key benefits of good relationship skills in a corporate setting?

Good relationship skills allow individuals to lead effectively, work well in teams, gain cooperation from others, and build strong customer relationships, all of which are essential for career success.

What is the difference between virtual relationships (like those on social media) and workplace relationships?

Virtual relationships, such as those on social media platforms, often lack depth, while workplace relationships involve direct interaction and require the ability to work closely with people from different backgrounds, opinions, and behaviors.

What challenges exist in building relationships at work?

One of the main challenges is working with people who have different opinions, behaviors, cultures, and ways of thinking. Despite these differences, it's important to build positive and cooperative relationships.

What are the five pillars of effective relationships in the workplace according to the speaker?

The five pillars are: 1) Self-awareness, 2) Empathy, 3) Assertiveness, 4) Courtesy, and 5) Ethics.

Why is self-awareness important in building relationships with others?

Self-awareness helps individuals understand their own strengths, weaknesses, and limitations, making it easier to accept others for who they are and work effectively with them.

What role does empathy play in workplace relationships?

Empathy allows individuals to put themselves in others' shoes and understand their viewpoints, motivations, and feelings, which is key to finding common ground and reaching agreements.

What is assertiveness, and why is it important for workplace relationships?

Assertiveness is the ability to express one's opinions and desires clearly and respectfully. It is important because it helps individuals communicate effectively without being aggressive or passive, fostering open and healthy relationships.

How does courtesy contribute to better relationships at work?

Courtesy, through small acts like saying 'good morning' or helping a colleague, shows respect and appreciation for others, helping create a positive and supportive work environment.

What does ethics mean in the context of workplace relationships?

Ethics in workplace relationships refers to acting in a way that is fair, respectful, and truthful. It involves keeping promises, not deliberately harming others, and adhering to commonly accepted standards of fairness and justice.

What is the speaker's view on expecting others to change for better relationships?

The speaker believes that expecting others to change is not effective. Instead, individuals should focus on changing their own approach to relationships, which can then lead to improved interactions with others.