Set Up Your AI AGENTS Using Voice AI On GOHIGHLEVEL #ghl #gohighlevelreviews #gohighlevelexpert

Summary

In this video, Tina demonstrates how to set up the AI Voice Agent in the LC Phone Center, a tool that handles inbound calls and soon outbound calls. The AI agent provides customizable voice options, integrates with CRM systems, and automates tasks like gathering contact details and scheduling meetings. Tina walks viewers through the process of creating an agent, selecting its voice, setting goals, and configuring advanced features like call transfers, workflows, and email/SMS notifications. The video also showcases a test call, highlighting the agent’s ability to answer queries and gather information efficiently, making it a powerful tool for businesses seeking automation and customer service enhancement.

Takeaways

• 😀 AI Voice Agent handles inbound calls and soon will support outbound calls.
• 😀 You can choose between different voices, including male or female options, and regional accents like UK or US English.
• 😀 The AI Voice Agent integrates with CRM and other business tools for personalized interactions.
• 😀 Predefined automated tasks include scheduling meetings, collecting contact details (name, phone number, email, address), and more.
• 😀 The AI agent is available 24/7, ensuring no downtime for handling customer calls.
• 😀 To use the AI agent feature, the number must be purchased through LC Phone Center.
• 😀 AI agents can be set up with specific goals like collecting contact information or managing customer queries.
• 😀 You can choose between basic and advanced setup modes for the AI agent, with the advanced mode offering more customization options.
• 😀 Advanced mode allows for deeper personalization, such as defining response actions based on user queries and transferring calls to human agents if needed.
• 😀 Call history and transcripts are available for review, providing insights into the call and actions taken by the AI agent.
• 😀 Email notifications are sent after each call, summarizing key details like the caller's contact information, AI agent interactions, and next steps.

Q & A

What is the purpose of the AI Voice Agent in the AI employee system?

The AI Voice Agent handles inbound calls and interacts with customers naturally, performing actions based on predefined goals. Soon, it will also handle outbound calls. It is designed to conduct natural conversations, understand context, and integrate with CRM and other business tools.

Can I customize the AI Voice Agent's voice?

Yes, you can choose between male and female voices, as well as different accents. For example, you can select a UK voice if your company is based in the UK or a US voice if your company is based in the US.

What are some tasks that the AI Voice Agent can handle?

The AI Voice Agent can perform tasks like scheduling meetings, collecting customer data (name, phone number, email, address), and responding to customer queries 24/7 without any downtime.

How does the AI Voice Agent interact with CRM and business tools?

The AI Voice Agent integrates with your CRM system and other business tools, allowing for the collection and management of customer data. You can also customize the responses and workflows based on predefined prompts.

What is the difference between the basic and advanced modes for agent goals?

In basic mode, the AI Voice Agent collects basic contact information such as name, email, and phone number, and suggests that a human will follow up. In advanced mode, you can configure specific prompts, tools, and workflows for more sophisticated interactions, such as handling complex queries and sending automated emails.

Can the AI Voice Agent make outbound calls?

Currently, the AI Voice Agent only handles inbound calls. However, outbound call functionality will be available in the future.

How can I configure the availability of the AI Voice Agent?

You can configure the phone number and set the availability of the AI Voice Agent. It can be turned on or off depending on whether you want to handle calls yourself or let the AI handle them. If you’re available, you can turn off the AI and forward calls to your phone.

What happens after a call is completed by the AI Voice Agent?

After a call is completed, you will receive an email with details like the caller's ID, the phone number, the name of the AI agent, the transcript, and the actions taken. The call history and summary will also be available for review.

Can the AI Voice Agent transfer a call to a human?

Yes, if the AI Voice Agent cannot handle a query or the caller requests to speak with a human, the call can be transferred. You can configure the agent to transfer calls based on specific triggers, such as a request for a manager or business owner.

Is there a way to track the performance of the AI Voice Agent?

Yes, you can view the call history, call duration, and transcripts. Additionally, the system provides a summary, including insights like customer preferences (e.g., preferred method of contact) and the outcome of the call.