NÃO COMPRE NA KABUM E TERABYTE ATÉ VER ISTO | QUEBRARAM TUDO | PARTE 2 [EXPOSED]

Summary

In this video, the creator shares their frustrating experience with KaBuM and Terabyte, two e-commerce companies. After purchasing a motherboard from KaBuM, the creator encountered issues with a faulty product and faced slow, unprofessional customer service. Despite being initially misled about the cause of the problem, they eventually received their motherboard back with damages that were not present when it was sent. Meanwhile, a replacement from Terabyte was delayed for over a month, and the company's slow response only added to the frustration. The creator urges viewers to be aware of consumer rights and to share their own experiences.

Takeaways

• 😀 The user had a negative experience with KaBuM after buying a motherboard, RAM, and processor in 2023, leading to a warranty dispute.
• 😀 The issues began when the user experienced a boot loop after updating the system, prompting an RMA request through Asus, which led to complications with KaBuM's handling of the warranty.
• 😀 KaBuM accused the user of damaging the motherboard by allegedly bending the pins, but the user denied it, providing photos to support their claim.
• 😀 After returning the motherboard, the user discovered that KaBuM had caused significant damage to the product, including a large hole in the motherboard that wasn't there before.
• 😀 The user filed complaints with both Reclame Aqui and PROCON, but received no satisfactory response from KaBuM, leading to frustration and further delays.
• 😀 Despite constant follow-ups with KaBuM’s customer service, including attempts to escalate the case, the company did not offer a solution or even communicate effectively.
• 😀 The user highlighted a lack of accountability from KaBuM and criticized their failure to adhere to consumer protection laws, particularly the 30-day return policy.
• 😀 The user shared their experience with Terabyte, where they purchased a replacement motherboard, but faced a similar issue with a bent pin right out of the box.
• 😀 Terabyte's customer service was also criticized for slow response times, with the user waiting over a month to receive a resolution despite the issue being reported promptly.
• 😀 The user expressed deep frustration with the current state of these e-commerce platforms, urging consumers to be cautious and hold companies accountable for poor customer service and defective products.

Q & A

What problem did the customer face with KaBuM's customer service?

The customer faced issues with KaBuM’s customer service regarding a faulty motherboard. After initiating a warranty request, KaBuM falsely claimed that there was physical damage to the motherboard, even though the customer provided evidence that there was none. Despite this, KaBuM chose to 'repair' the product instead of issuing a replacement, violating the warranty terms.

How did the consumer respond to KaBuM's warranty process?

The consumer initially opened a ticket as soon as the faulty motherboard arrived and actively pursued a resolution. They engaged with multiple consumer protection platforms like **Reclame Aqui** and **PROCON** but faced delays and poor communication from KaBuM. Eventually, they took legal action due to the company's failure to meet warranty obligations.

What was the outcome of the warranty process with KaBuM?

Despite the consumer's efforts to get a replacement or a refund, KaBuM failed to resolve the issue satisfactorily. The consumer was left with a motherboard that had been 'repaired' but still did not meet their expectations, leading them to seek further legal action.

What issue did the consumer face when purchasing from Terabyte?

The consumer purchased a new motherboard from Terabyte, only to find that the new motherboard also had bent pins, a similar issue to the one they experienced with KaBuM. They reported this to Terabyte and faced slow responses and delays in the resolution process.

How did the consumer feel about the service from Terabyte compared to KaBuM?

The consumer felt frustrated with both KaBuM and Terabyte’s service. However, they pointed out that despite KaBuM's poor customer service, Terabyte's support was even worse, especially in terms of response times and addressing the issues in a timely manner.

What role did consumer protection platforms like **Reclame Aqui** and **PROCON** play in the situation?

The consumer used platforms like **Reclame Aqui** and **PROCON** to escalate their complaints and seek resolution. These platforms allowed the customer to publicly highlight the poor service they received and to file complaints with consumer protection agencies, although the response from both companies remained unsatisfactory.

How long did it take for the consumer to receive a response or resolution from KaBuM and Terabyte?

It took more than a month for the customer to receive a response from both KaBuM and Terabyte. The slow response times were a significant source of frustration, especially given that the consumer had escalated the issue as soon as it arose.

What legal actions did the consumer mention taking against the companies?

The consumer mentioned considering legal action due to the ongoing delays and unsatisfactory service from both KaBuM and Terabyte. They expressed frustration with the companies' failure to meet consumer rights under Brazil's **Código de Defesa do Consumidor** (Consumer Defense Code).

What message did the consumer aim to convey to others through the video?

The consumer aimed to warn other potential buyers about the poor customer service and warranty issues they faced with both KaBuM and Terabyte. They encouraged others who had similar experiences to share their stories and highlighted the importance of consumer rights and legal recourse in such situations.

What specific consumer rights did the video emphasize?

The video emphasized the right to proper warranty service, the right to a replacement or refund in the case of faulty products, and the obligation of companies to act promptly in addressing customer complaints. It stressed the importance of adhering to Brazil's **Código de Defesa do Consumidor** (Consumer Defense Code) to protect consumers from unfair practices.