Video Edukasi Hukum Perlindungan Hukum pada Konsumen Dalam Transaksi Jual Beli Melalui e commerce

Summary

Muhammad Abdurrahman, a law student from Universitas Brawijaya, discusses the legal protections for consumers in e-commerce transactions in Indonesia. He explores the rapid growth of e-commerce and the potential risks to consumers, such as receiving defective products or misleading information. The presentation highlights key laws like the Consumer Protection Law and the Electronic Transactions Regulation, which aim to safeguard consumer rights, including the right to accurate information and the ability to return faulty goods. The speaker stresses the importance of consumer protection in fostering a fair and trustworthy online marketplace.

Takeaways

• 😀 E-commerce in Indonesia has experienced significant growth, with 34% of businesses engaging in online transactions.
• 😀 The convenience of e-commerce offers time-saving benefits and greater accessibility for consumers.
• 😀 The rapid development of e-commerce presents challenges, especially regarding consumer protection in online transactions.
• 😀 Consumers in e-commerce transactions are at a disadvantage compared to businesses, making them vulnerable to unfair practices.
• 😀 The United Nations has created frameworks to address online transactions, although participation is voluntary for countries.
• 😀 Indonesia’s legal framework for e-commerce protection includes the Consumer Protection Law (1999) and the 2019 Government Regulation on Electronic Transactions.
• 😀 Consumer rights in Indonesia include the right to accurate information, comfort, product quality, and the ability to return defective products.
• 😀 Businesses are legally required to provide clear, truthful information and to ensure product quality in e-commerce transactions.
• 😀 If businesses violate consumer rights, they may face criminal penalties under the Consumer Protection Law and the Electronic Transactions Regulation.
• 😀 Indonesian law mandates that businesses offer consumers a reasonable time frame to return defective goods or services that do not meet contract terms.

Q & A

What is the main focus of the presentation in the transcript?

The main focus is on consumer protection in e-commerce transactions, particularly in the context of Indonesian law.

Why is consumer protection important in e-commerce?

Consumer protection is important in e-commerce to safeguard consumers from potential harm or unfair practices by businesses, ensuring a fair and transparent marketplace.

What statistics were presented to highlight the growth of e-commerce in Indonesia?

The transcript mentions that 34% of businesses in Indonesia engage in e-commerce, showing significant growth and interest in the sector.

What are some benefits of e-commerce mentioned in the transcript?

The benefits of e-commerce include saving time, reducing errors, and providing easier access to goods and services, which have contributed to its rapid growth.

How does e-commerce affect the position of consumers in transactions?

E-commerce can weaken the position of consumers compared to businesses, as consumers may be more vulnerable to fraud, misleading information, or unfair practices.

What is the role of the UN in regulating e-commerce transactions?

The UN has set up a framework through a resolution (Resolution 20) aimed at regulating international online transactions and creating standardized laws for e-commerce.

What Indonesian laws are relevant to consumer protection in e-commerce?

The relevant laws include Law No. 8 of 1999 on Consumer Protection and Government Regulation No. 71 of 2019 on Electronic System and Transaction Management.

What are some of the rights of consumers under Indonesian law?

Consumers have rights such as the right to comfort, accurate information, and the right to be heard, as outlined in Article 4 of the Consumer Protection Law.

What are businesses required to do to fulfill their obligations to consumers?

Businesses are required to provide accurate and clear information, ensure the quality of products, and adhere to the terms of sale, thereby creating a trustworthy environment for consumers.

What penalties can businesses face for violating consumer protection laws?

Businesses can face criminal penalties under Article 62 of the Consumer Protection Law if they fail to fulfill their obligations or mislead consumers.