Domino's President Responds To Prank Video

Summary

In a recent address, Patrick Doyle, President of Domino's USA, responded to a troubling incident involving two team members who created a hoax video. He expressed sincere apologies to customers, highlighting immediate actions taken, including the dismissal of the individuals and the shutdown of the Conover, North Carolina store for sanitization. Doyle emphasized the importance of customer trust and the commitment to high standards in cleanliness and food safety. He assured the public that the company is reevaluating its hiring practices and is dedicated to regaining trust while acknowledging the broader impact on the brand and its 125,000 employees.

Takeaways

• 😀 The video features Patrick Doyle, president of Domino's USA, addressing a recent incident involving two team members.
• 😀 The two team members were involved in a YouTube hoax, which Domino's takes very seriously despite the individuals claiming it was a joke.
• 😀 The incident occurred at a Domino's store in Conover, North Carolina, and has led to significant actions, including the dismissal of the team members and felony warrants for their arrest.
• 😀 The affected store has been shut down and sanitized to ensure customer safety.
• 😀 Domino's emphasizes the importance of customer trust and is taking steps to prevent similar incidents from happening again.
• 😀 The company is reevaluating its hiring practices to ensure that individuals like the ones involved in the hoax do not join its stores.
• 😀 Auditors are present in Domino's stores every day to ensure high standards of cleanliness and food quality are maintained.
• 😀 The independent owner of the affected store is dealing with significant fallout due to the incident.
• 😀 The incident has caused considerable damage to Domino's brand, but the company is determined to regain customer trust.
• 😀 Domino's expresses gratitude to the many people who have shown support for the company as it works through the situation.

Q & A

What incident prompted the statement from Patrick Doyle?

The incident involved two Domino's team members who created a video as a hoax, which was reported to the company.

How did Domino's respond to the incident?

Domino's expressed sincere apologies and took immediate action by dismissing the involved team members and shutting down the store.

What actions were taken against the team members involved in the incident?

The two team members were dismissed from their positions, and felony warrants were issued for their arrest.

Where did the incident occur?

The incident took place in Conover, North Carolina.

What measures is Domino's implementing to regain customer trust?

Domino's is reexamining its hiring practices and ensuring thorough audits of its stores to maintain cleanliness and quality.

How many employees work for Domino's globally?

Domino's has approximately 125,000 employees working for local business owners in the U.S. and over 60 countries worldwide.

What was the tone of Patrick Doyle's message regarding the incident?

Patrick Doyle's tone was serious and apologetic, expressing concern for the impact of the incident on customer trust and the brand's reputation.

What does Patrick Doyle emphasize as the most important aspect for Domino's?

He emphasizes that the most important aspect for Domino's is their customers' trust.

What support has Domino's received from the community following the incident?

Domino's received numerous messages of support from the online community, which they acknowledged and appreciated.

What actions were taken to ensure the affected store's cleanliness?

The affected store was shut down and sanitized from top to bottom to ensure it met hygiene standards.