Praktik Pelayanan Prima Rumah Sakit

Summary

The transcript revolves around interactions at Sentosa Hospital. A patient named Putra inquires about ophthalmology services and receives information on available doctors and their schedules. Later, another person wants to register their child for medical care, confirming details like the child’s birth date and choosing a room class. The hospital staff explains available room options and goes over general consent forms, addressing any further questions. The conversation concludes with the customer expressing satisfaction and thanking the hospital staff for their assistance.

Takeaways

• 😀 The conversation takes place at Sentosa Hospital.
• 👩‍⚕️ A patient named Putra is speaking with a hospital representative, Nabila.
• 👀 The patient inquires about registering for the eye clinic (Poli Mata).
• 🩺 The hospital has five doctors in the eye clinic, and Dr. Arifin is on duty on Wednesdays from 10 AM to 4 PM.
• 📝 Putra needs to discuss the options with his family before making a decision.
• 👶 Another customer, Nadila, wants to register her child with a referral letter.
• 📅 The child's birth date is confirmed as December 3, 2018.
• 🏥 The hospital offers different room classes: Class 3, 2, 1, and VIP with varying amenities (e.g., single rooms, refrigerators).
• 💰 The VIP room is selected, and the father is asked to fill out a responsibility statement and sign.
• 📞 The hospital provides contact options for further assistance via phone, email, or in-person visits.

Q & A

What is the main purpose of the call in the transcript?

The main purpose of the call is to help the patient, named Putra, register for an appointment at the Eye Clinic (Poli Mata) of Santosa Hospital and provide information about the available doctors and schedule.

Who are the doctors mentioned in the script, and what is their schedule?

The doctors mentioned include Dr. Arifin, who is available on Wednesdays from 10:00 AM to 4:00 PM, and Dr. Inna. Further details about Dr. Inna’s schedule were not provided in the script.

Has the patient, Putra, visited the hospital before?

No, Putra is a new patient, as confirmed when the staff member asked if this was his first visit to the hospital.

What are the room options available at the hospital, and what facilities do they offer?

The hospital offers Class 3, Class 2, Class 1, and VIP rooms. VIP rooms come with additional facilities such as a private room, sofa, dispenser, and refrigerator.

What class of room did Putra choose for his child’s hospitalization?

Putra chose the VIP class (Class VIP) for his child's hospitalization.

What personal information is confirmed during the registration process?

The patient’s date of birth, 03-12-2018, is confirmed during the registration process to ensure accurate records.

What additional documentation is required during the registration process?

The staff asks Putra to fill out a statement letter as the person responsible and sign the general consent form.

What is the general consent form, and why is it important?

The general consent form (Jendral Konsen) outlines the terms and conditions of the hospital stay, ensuring that the patient and their family understand and agree to the hospital’s policies.

Can family members visit or stay with the patient in the hospital room?

Yes, depending on the class of the room, family members can visit or stay with the patient. VIP class rooms allow for more flexibility with visitors.

What are the available communication channels to reach the hospital if there are further questions?

Patients and their families can contact the hospital via phone, email, or by visiting in person for further inquiries.