How to Welcoming and Handling Visitors? Most Important Skill that a Receptionist Must Have

Summary

In the script, two different interactions take place at ABC Corporation's reception. The first involves a woman named Mya, an operational manager, who checks in for an annual meeting. After confirming her identity, she is directed to the meeting room. In the second scenario, Arjuno, a finance senior manager from XYZ company, urgently requests to meet Mr. Rudy, the marketing manager. Despite Rudy being busy with a company delegation, Arjuno insists on the importance of the meeting, and after a brief wait, he is promised an appointment. Hospitality is shown as tea and a newspaper are offered.

Takeaways

• 🙂 Amia welcomes a visitor to ABC Corporation and offers help.
• 🙋 The visitor, Mya, is the operational manager of another company attending an annual meeting.
• 📋 Amia checks the list and confirms Mya is listed as part of the delegation.
• 🗺️ Amia directs Mya to the meeting room upstairs, on the left.
• 👩 Olivia then welcomes another visitor to ABC Corporation.
• 🙋‍♂️ The second visitor, Arjuno, is from XYZ company and urgently needs to meet Mr. Rudy, the marketing manager.
• 🤔 Olivia informs Arjuno that Mr. Rudy is busy with an annual meeting and cannot be disturbed until 3:00 PM.
• 🗓️ Arjuno insists on meeting Rudy, explaining he has an appointment and is flying to New York in the evening.
• 🕒 Olivia confirms that Arjuno can meet Rudy in half an hour and asks him to wait.
• ☕ Olivia offers Arjuno tea and a newspaper while he waits.

Q & A

Who is the first person to greet the visitor at ABC Corporation?

The first person to greet the visitor is Amia, who introduces herself and offers assistance.

What position does Mya hold and what is her purpose for visiting?

Mya is the operational manager for 'df' and she is there to attend an annual meeting.

How does Amia confirm Mya’s purpose for being at ABC Corporation?

Amia checks a list of expected guests and confirms that Mya is listed as one of the delegation members.

Where is Mya directed to go for the meeting?

Mya is directed to go upstairs, where the meeting room is located on the left side.

Who does the second visitor want to meet at ABC Corporation?

The second visitor wants to meet Mr. Rudy, the marketing manager of the company.

Why is Mr. Rudy not available for a meeting initially?

Mr. Rudy is in an annual meeting with partner delegations and has instructed not to meet anyone until 3:00 PM.

What is the urgency expressed by the second visitor?

The second visitor, Arjuno, is in a hurry because he is flying to New York that evening and wants to discuss business matters urgently.

What position does Arjuno hold, and which company is he representing?

Arjuno is a finance senior manager for XYZ company.

What does Arjuno request while waiting to meet Mr. Rudy?

Arjuno requests a cup of tea and a newspaper while he waits.

How long does Arjuno have to wait before meeting Mr. Rudy?

Arjuno is told to wait for half an hour before Mr. Rudy is available to meet him.