3 Steps to end a PHONE CALL naturally | BUSINESS ENGLISH | How to end a call like a native speaker?

Summary

In this episode of Breakout Business English, the host outlines three steps to gracefully end a phone call: signaling the desire to end the call with phrases like 'Okay, I need to go', reviewing next steps to ensure follow-through on agreed-upon actions, and saying goodbye politely. Examples of each step are provided, along with a tip to avoid abrupt endings. The host also invites viewers to book a one-on-one call for further coaching.

Takeaways

• 😀 The video provides three simple steps for ending a phone call professionally.
• 📞 Step 1: Signal that you want to end the call using words like 'okay,' 'well,' or 'so.'
• 📌 You can follow the signal word with phrases like 'I need to go' or 'It was great to talk to you.'
• 📅 Step 2: Review your next steps, summarizing what actions will follow the call.
• ✅ Examples of reviewing next steps include 'I'll get to work on the project tomorrow' or 'Let's speak again next week.'
• 💼 Business calls are like mini-meetings, so it’s important to clarify what you will do after the call.
• 👋 Step 3: Politely say goodbye using phrases like 'Have a great day' or 'Thanks again, goodbye.'
• ✍️ The video suggests building up to the goodbye with a few sentences to avoid sounding abrupt.
• 💡 Don't just say goodbye and hang up—it can be seen as rude; always close the conversation smoothly.
• 🎯 The video emphasizes the importance of maintaining professionalism even in casual goodbyes.

Q & A

What are the three steps to ending a phone call as discussed in the video?

The three steps to ending a phone call are: 1) Signaling that you would like to end the call, 2) Reviewing the steps you will take going forward, and 3) Saying goodbye in a polite and professional way.

What is a signal word that can be used to indicate the desire to end a call?

Signal words such as 'okay', 'well', or 'so' can be used to indicate the desire to end a call.

Can you provide an example of a phrase that signals the end of a call?

An example of a phrase that signals the end of a call is 'Okay, I need to go.'

What is the purpose of reviewing the steps you will take going forward during a business call?

Reviewing the steps you will take going forward during a business call is like summarizing the action items from a meeting, ensuring both parties are clear on next steps and responsibilities.

What is an example of a statement you might say to review what you will do next after a business call?

An example statement could be 'I'll get to work on the project tomorrow.'

How can you say goodbye in a polite and professional manner after a business call?

You can say goodbye in a polite and professional manner with phrases like 'Have a great day, bye for now', 'Thanks again, goodbye', or 'Take care, goodbye'.

What is the role of the speaker in the video?

The speaker in the video is an online business English coach and tutor.

What is the importance of not just saying goodbye and hanging up after a business call?

Simply saying goodbye and hanging up can seem abrupt and rude. It's important to use a couple of sentences to build up to saying goodbye to maintain politeness and professionalism.

What is the advice given for coming up with phrases to signal the end of a call?

The advice given is to think of phrases that indicate a need to end the call and to share these in the comments for further discussion.

What is the final tip given in the video about ending a phone call?

The final tip is to remember not to just say goodbye and hang up, as it can seem rude. Instead, use a couple of sentences to build up to saying goodbye.

What additional resource is offered by the speaker for learning more about business English?

The speaker offers a video about three phrasal verbs that can be used on a phone call or in a meeting as an additional resource.