September 29, 2024

Summary

This class explores the fundamental aspects of communication, emphasizing its importance in human life. It covers different types of communication: oral, written, nonverbal, and digital. The lecture highlights the concept of a communication gap and its causes, using examples to illustrate ambiguity. The instructor also discusses the '7 C's' of effective communication: clear, concise, concrete, correct, coherent, complete, and courteous. The session concludes with a call to action for students to apply these concepts in daily life and observe communication in various contexts.

Takeaways

• 😀 Communication is essential to human life and can be expressed through various means, including verbal and nonverbal cues.
• 🗣️ Oral communication involves spoken words and is exemplified by teaching, lectures, and public speaking.
• ✍️ Written communication is conveyed through written words, such as letters, notes, or even writing on a blackboard.
• 🤔 Nonverbal communication occurs through actions and gestures, like waving goodbye or shaking hands, which can be more expressive than words.
• 💻 Digital communication encompasses all forms of online interaction, including emails, social media, and instant messaging.
• 🔄 Communication is a two-way process requiring a sender, a receiver, a message, and feedback to be complete.
• 🚫 Communication gap arises when the message sent is not understood as intended by the receiver, often due to ambiguity or misinterpretation.
• 🔍 The 'wh' questions (what, where, when, who, why, how) are crucial for effective communication to ensure clarity and relevance.
• 👀 According to the Albert Mehrabian model, people remember 10% of what they hear, 20% of what they read, and 80% of what they see and do, emphasizing the importance of nonverbal cues.
• 😃 Emojis and emoticons are widely used in digital communication to convey emotions and feelings, enhancing the expressiveness of text-based messages.
• 📋 The seven C's of effective communication are Clear, Concise, Concrete, Correct, Coherent, Complete, and Courteous, aiming to minimize communication gaps and misunderstandings.

Q & A

What is the definition of communication as given by John Ace?

Communication is defined by John Ace as not only the essence of being human but also a vital property of life, implying that it is fundamental to living as we cannot live without communicating with others.

Why is communication considered essential for living?

Communication is essential for living because it enables us to interact with others for various purposes such as business, showing emotions, sharing information, giving views, asking for things, lending, borrowing, or giving.

What are the four types of communication mentioned in the script?

The four types of communication mentioned are oral communication, written communication, nonverbal communication, and digital communication.

Can you provide an example of oral communication?

An example of oral communication is when a teacher is teaching in a class or giving a lecture, or when a student is giving an extempore speech or participating in public speaking.

What is written communication and give an example?

Written communication is the expression of feelings, ideas, emotions, views, opinions, etc., in written form, such as letters or notes. An example is when a teacher writes on the blackboard in a classroom.

How is nonverbal communication different from verbal communication?

Nonverbal communication occurs when actions, rather than words, are used to convey messages. Examples include waving goodbye, raising hands to say hello, or shaking hands to establish a relationship.

What is digital communication and provide some examples?

Digital communication is the kind of communication that takes place with the help of digital platforms and technology, such as emails, Facebook, WhatsApp, and Twitter.

What is a communication gap and how does it occur?

A communication gap occurs when the message sent by the sender is not received or comprehended in the same way by the receiver, leading to different interpretations.

What are the five W questions that should be considered while communicating?

The five W questions are: What (the message), Where (the setting), When (the timing), Who (the receiver), and Why (the purpose).

How can the seven C's of communication help make our communication more effective?

The seven C's of communication are Clear, Concise, Concrete, Correct, Coherent, Complete, and Courteous. They help ensure that communication is free of ambiguity, coherent, and respectful.

What does the script suggest about the importance of nonverbal communication?

The script suggests that nonverbal communication is very important because according to the Albert Mehrabian model, we remember more of what we see and do (80%) than what we hear or read.