How to deal with a problem in English

British Council | LearnEnglish
10 Dec 202204:34

Summary

TLDRIn the 'What to Say' video, Ana introduces viewers to essential phrases for addressing problems in English. The dialogue between Ana and Yuna showcases a scenario where Ana accidentally uses her company credit card for a personal expense, leading to a discussion on how to handle such situations. Key phrases such as 'What's wrong?', 'Could we talk in private?', and 'I've made a mistake.' are highlighted, along with reassurances like 'Don't worry, these things happen.' The video aims to equip viewers with the language skills to confidently deal with problems in a professional or personal context.

Takeaways

  • đŸ—Łïž 'What to Say' is a segment focused on learning useful language for dealing with problems.
  • đŸ€ It emphasizes the importance of addressing issues by talking through them in private.
  • đŸ€” The script illustrates a scenario where an individual admits to making a significant mistake.
  • 💳 A company credit card is mistakenly used for personal expenses, leading to a problem.
  • 🏹 The mistake involves an expensive weekend break costing ÂŁ3,782 and 56 pence.
  • 😅 The character expresses embarrassment and worry about the costly mistake.
  • 😌 The response to the problem is calm and assures that there's a procedure to handle such situations.
  • đŸ—Łïž The script provides a list of practical phrases for acknowledging and discussing problems.
  • 🔗 It suggests practicing these phrases to improve communication skills in problem-solving scenarios.
  • 👋 The segment ends with an encouragement to use these phrases in real-life situations.

Q & A

  • What is the main theme of the 'What to Say' segment?

    -The main theme of the 'What to Say' segment is to provide useful language and phrases for dealing with problems in English.

  • Why does Ana suggest talking in private with Yuna?

    -Ana suggests talking in private because she has a sensitive issue to discuss, which is a mistake she made using her company credit card.

  • What was the nature of the mistake that Ana made?

    -Ana accidentally used her company credit card instead of her personal one to make a purchase.

  • How does Yuna react when Ana reveals the mistake she made?

    -Yuna reassures Ana by saying, 'Don't worry, these things happen,' and mentions there's a procedure to deal with the situation.

  • What was the cost of the purchase Ana made using the company credit card?

    -The cost of the purchase was ÂŁ3,782 and 56 pence.

  • What does Ana buy that costs ÂŁ3,782 and 56 pence?

    -Ana bought a weekend break at a very nice hotel.

  • How does Ana feel after discussing the problem with Yuna?

    -Ana feels much better after telling Yuna about the mistake she made.

  • Why does Ana ask Yuna not to tell Noelia?

    -Ana asks Yuna not to tell Noelia because she might be embarrassed or worried about the consequences of her mistake.

  • What is the purpose of the phrases repeated at the end of the segment?

    -The purpose of repeating the phrases at the end is to help listeners practice and memorize them for future use in similar situations.

  • What advice does the segment give for dealing with problems in English?

    -The segment advises using specific phrases like 'What's wrong?', 'I've got a bit of a problem.', and 'I'm sure we can work it out.' to effectively communicate and handle problems in English.

Outlines

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Mindmap

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Keywords

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Highlights

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Transcripts

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Étiquettes Connexes
Problem SolvingCommunication SkillsEnglish LanguageWorkplace IssuesPrivate ConversationMistake AdmissionFinancial MishapsSupportive DialogueLanguage PracticeEducational Content
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