High-Paying, Part-Time Work-From-Home Job: Make Money Listening to Calls
Summary
TLDRIn this video, Delila, a remote work enthusiast, shares a hot lead for a seasonal, part-time call quality assurance role with PSI, supporting FEMA's emergency response efforts. The position involves reviewing customer service calls for accuracy and adherence to scripts. Delila emphasizes the minimal qualifications, making it accessible to most candidates, and advises on comparable salaries. She also highlights her resume-building software and resources to help applicants optimize their chances of getting hired. Viewers are encouraged to subscribe for more remote job leads and check out additional tools and job lists on her platform.
Takeaways
- 🎶 Delila introduces herself as a remote work enthusiast and shares daily job leads for work-from-home opportunities.
- 🔥 Today's lead is for a call quality assurance position available nationwide in the US, with minimal qualifications required.
- 📞 The role involves reviewing customer service calls for FEMA, focusing on monitoring agents for compliance and accuracy.
- 💵 The company, PSI, doesn't provide the exact pay for this role, but similar positions offer around $24.50 per hour.
- 📝 This is a short-term, seasonal, part-time role that requires US citizenship and passing a FEMA background check.
- 🛠️ Key responsibilities include monitoring calls, ensuring compliance with scripts, and providing feedback to agents.
- 🎧 Applicants need at least one year of customer support or client service experience and proficiency with CRM systems.
- 💼 PSI is a company with government contracts, and its employees report a positive work experience on platforms like Glassdoor.
- 📑 Delila recommends using a specific resume and cover letter template tailored to quality assurance roles for this application.
- 💡 Seasonal jobs like this are great for building experience, and Delila emphasizes the importance of applying quickly.
Q & A
What is the job lead mentioned in the video?
-The job lead is a call quality assurance position with a company called PSI, which has contracts with the government and is related to FEMA's customer service calls.
What are the primary responsibilities of the call quality assurance position?
-The primary responsibilities include conducting quality reviews of customer service representatives' calls, ensuring the highest quality service, monitoring phone calls for compliance with scripts, and providing feedback to the customer service team.
Is this a full-time or part-time position?
-This is a part-time, short-term seasonal position.
What is the salary range for this position?
-The salary for this specific role is not mentioned, but based on comparable positions, the pay is estimated to be around $20 to $24.50 per hour.
What qualifications are required for this job?
-Candidates need at least one year of customer support or client service experience, proficiency in English, strong communication skills, familiarity with CRM systems, and proficiency with basic computer tasks like downloading and saving files.
Is there any special requirement for the candidates?
-Yes, candidates must be U.S. citizens and pass a FEMA background check.
What additional skills would be a plus for this role?
-Spanish bilingual skills, experience with customer calls, and the ability to handle sensitive and confidential situations are considered a plus.
What company benefits are offered for this position?
-Since this is a part-time seasonal position, full-time benefits are not offered. However, PSI offers benefits for full-time positions.
Does the role involve interacting with customers directly?
-The role mainly involves reviewing customer service agents' interactions with customers, but there might be occasional direct customer interactions.
How can candidates apply for this position?
-Candidates can apply for the position by visiting the company’s website and using a quality assurance resume template provided by the remote Resume Builder software, which Delila recommends in the video.
Outlines
🔥 Hot Remote Job Opportunity with Minimal Requirements
Delila introduces herself as a remote work enthusiast and announces a 'hot lead' job opportunity for a call quality assurance position. This job is available across the U.S. with minimal qualifications required, such as good listening skills and the ability to follow KPIs and metrics. Delila encourages viewers to subscribe and stay tuned for the details of the job opportunity.
💼 Call Quality Assurance Job from PSI
Delila explains that today’s job lead comes from PSI, a company with government contracts, particularly with FEMA. She highlights the job’s focus on reviewing customer service agents' interactions with FEMA customers rather than directly speaking to customers. She mentions that the pay isn't specified but compares it to similar roles in the company, suggesting $24.50 per hour and recommending not to accept below $20 per hour.
📝 Responsibilities and Qualifications for the Position
The role involves reviewing call center agents' interactions to ensure adherence to scripts, accuracy, and quality. This seasonal, part-time, remote position requires U.S. citizenship and passing a FEMA background check. Key responsibilities include call monitoring, ensuring form accuracy, providing feedback, and summarizing trends. Minimum qualifications include one year of customer service experience, communication skills, and familiarity with CRM systems.
🛠️ Tools and Resources for Job Application Success
Delila discusses resources to help viewers apply for the job, including her resume-building software and the specific template suited for this quality assurance role. She explains how users can easily customize these templates to improve their job application process. She also emphasizes that the templates are designed to make resume building fast and efficient, offering a trial for $1.
💻 Helpful Resources: Job Listings and Work-from-Home Equipment
Delila highlights additional resources available on her website, including a mega list of over 620 companies offering remote jobs and links to her Amazon storefront, where viewers can purchase affordable computer setups for remote work. She emphasizes the importance of having the right equipment for remote job applications and suggests various budget-friendly computer options.
🎉 Final Encouragement and Summary of the Job Application Process
Delila wraps up by encouraging viewers to try her resume builder software, which helps create ATS-optimized resumes for remote jobs. She reiterates the ease of using the software, access to templates, and 7-day customer support. Finally, she thanks her viewers and hopes the information provided helps them land their next remote job opportunity.
Mindmap
Keywords
💡Remote work
💡Quality review agent
💡FEMA
💡Seasonal position
💡Government contracts
💡Call center
💡Customer service
💡KPI
💡CRM systems
💡ATS-optimized templates
Highlights
The position is a remote, part-time, seasonal quality review agent role focused on monitoring calls for FEMA.
The company, PSI, holds government contracts, specifically working with FEMA for emergency response efforts.
Qualifications are minimal—primarily strong listening skills, attention to detail, and familiarity with CRM systems.
Pay is not listed, but based on comparable roles, the salary could be around $24.50 per hour, with a recommendation not to accept less than $20.
The role involves listening to call center agents’ interactions with customers and scoring them based on compliance with scripts and accuracy of information provided.
The job is available nationwide in the U.S., and candidates must pass a FEMA background check.
English proficiency is required, while Spanish bilingual skills are considered a plus.
The ideal candidate should be comfortable working in a fast-paced environment with high call volumes.
This role offers an opportunity to gain experience in customer support and quality assurance, which can boost employability for full-time roles.
A high school diploma or GED is required for this position.
While it’s primarily a call monitoring job, there is a small chance you may need to talk directly to customers.
PSI is an equal-opportunity employer, and they offer support for applicants with disabilities.
The company offers benefits for full-time roles, though this particular position is part-time.
The remote resume builder software mentioned in the video provides ATS-optimized resume templates tailored for quality assurance and call center jobs.
Seasonal jobs, such as this one, provide a chance to gain experience, boost your resume, and prepare for more stable positions in the future.
Transcripts
[Music]
hey hey hey I hope you're having a
wonderful Wednesday it's your favorite
remote work Enthusiast Delila and today
I have a hot lead yes I know I say that
every day but these leads are just
getting hotter and hotter okay so
today's hot lead is a call quality
assurance
and this lead is available us-wide and
the qualifications are minimal so you
likely will qualify for this role and
just to give you a preview you know if
you've got two good listening ears and
you know how to follow rules and you
know how to follow kpis and metrics and
score people on things then you will be
great at this job so I'm excited I'm
going to get into all the details but
first things first make sure you hit the
Subscribe button and tap that
notification Bell so you don't miss out
on any of these hot leads I share them
Monday through Friday right here and
this is the place to be if you want to
get hired to work from home so go ahead
and lock it on in and now that you have
taken care of that business we are ready
to jump in all right so jumping on in
here today's hot lead comes from a
company called PSI and I have shared
this company before this company has
contracts with the government they do a
little bit of everything it managing
customer interactions things of that
nature in regard to the government so
you can see they've got a lot of
information on their website and they
also have a lot of information for us
over on their glass store they have a,1
to 5,000 employees they are based out of
Maryland and based on the reviews people
really love this company so this is an
awesome company I love getting you guys
on with these comp that have government
contracts because that means they have a
big bag and we want some of that big bag
okay so jumping on into this lead this
is for their quality review agent
position and if you are a watcher of
this channel back in July I shared the
call center version of this role it's a
seasonal position where you're doing
customer service calls on behalf of FEMA
well this job is involved with FEMA but
instead of you being the one talking to
the customers you're the one reviewing
the call center agents interaction with
the customers so that is what this role
is now before I get more into it you're
probably wondering H this sounds
interesting what's the pay Delila that's
really going to Peak my interest and I
have to tell you they tell us everything
but the pay so of course you know what I
did I ran over to glass store and they
have $12 two salaries submitted on glass
store but out of all those salaries they
do not tell us how much this specific
role pays so the next best thing to do
and you'll probably find yourself
encountering this same situation when
you're looking for jobs is you want to
look for comparable positions positions
that are kind of within the same
wheelhouse of what you're looking at
doing and when I looked through these
leads the closest thing that I could
find would be the administrative roles
they had some salaries listed and I also
compared it to the lowest paid person in
the company and just to let you know
everybody's getting paid in this company
okay so the closest I could really
compare this to would be like the
administrative assistant position you
know the administrative assistant kind
of handles a little bit of this a little
bit of that paperwork maybe making some
calls faxing whatnot not quite this role
but close to it sort of you know and so
that person is making $49,000
a year and when you break that down
hourly that's about
$24.50 per hour which you could
definitely command for this position in
worst case scenario if they say well we
don't pay that you know you're going to
have to come down a little bit I
wouldn't go below 20 okay that's just me
I wouldn't go below 20 based off of
other quality assurance roles now
getting back to the lead okay they say
overview plan systems International is
seeking quality riew agents to support
our Federal Emergency Management agency
2024 emergency response contact center
team this role involves conducting
quality reviews of customer service
Representatives customer calls to ensure
the highest quality courtesy and
information passed is accurate the
quality review agent will monitor the
phone calls for compliance with
prescribed scripts through form
submissions ensuring accurate completion
to facilitate smooth processing of
claims or or applications related to
disaster relief and Emergency Management
efforts this is a short-term seasonal
part-time position this position is
remote candidate must be a citizen of
the United States candidate must be able
to pass a FEMA background check
essential functions and job
responsibilities the quality agent will
support modering calls for Quality
against prescribed scripts and accurate
forms and information the ideal
candidate for this role is passionate
about ensuring excellence in service
responds quickly and effectively to
customer inquiries and is comfortable
working in a fast-paced environment with
a high call volume managing quality
reviews and form completion for each
call monitored identifying and resolving
customer issues accurately and
efficiently providing appropriate
Solutions and Alternatives and following
up to ensure full resolution keeping
detailed records of calls monitored and
provide feedback to customer service
representative weekly provide summaries
of of Trends on monitor calls to
customer service manager following
communication procedures guidelines and
policies so the minimum requirements you
need one year or more customer support
experience or experience as a client
service representative English speaking
proficiency Spanish bilingual is a plus
strong communication skills including
phone Communications and active
listening familiarity with CRM systems
and practices experience with customer
calls is a plus strong research and
problem solving skills proficient with
computer switching between various
applications and windows SL sessions on
a laptop downloading opening saving
Printing and or deleting files
demonstrated ability to handle sensitive
and confidential situations ability to
handle crisis situations and deal with
difficult inquires high school diploma
or GED and so they talk about the
company benefits Here If This Were to be
a full-time job you'd be eligible for
benefits but remember this is a part
time seasonal position okay and so this
company just talks about the fact that
they are an equal opportunity employer
which means they don't discriminate for
a number of Legally protected reasons
and if you have a disability then you
can use this email or number to get your
application in but don't contact them if
you don't have a disability okay this
information is just to help applicants
who have a disability get their
application in so that is the lead y'all
and just to kind of do a little bit of
review and a little bit of getting on my
Soap Box okay this being a seasonal
position is a great opportunity last
week I told y'all you know it's seasonal
job season if I didn't say it then I'm
saying it now it's seasonal job season
okay you're going to see a lot of
seasonal opportunities and this is a
great season for a lot of folks who want
to you know get a lot of experience Jazz
up their resume and be employable for
those steady positions and you know all
those things also this is part-time so
you know for all y'all hollering about
Hey where's parttime Delila here it is
okay so you got some part-time you got a
seasonal job is a great opportunity and
based off of what it's saying it sounds
like you're mostly going to be listing
monitoring and reviewing phone calls
will you ever need to get on a phone I'm
going to say yes but I'm not going to
tell you how much because it doesn't
really give us any sort of idea about
how much you may be talking to customers
it sounds like you're really just
listening to agents talk to customers
but I'm not going to completely rule out
the fact that you might have to talk to
a customer here or there so with that
being stated with us knowing it's
seasonal in part-time and being a great
opportunity with a great company I would
get my application in ASAP by hitting
this apply for this job button at the
top right you can get your application
in ASAP for this job using the remote
Resume Builder software and you guys we
have the absolutely most perfect
template for this position this is a
quality assurance roll you're reviewing
phone calls guess what template you want
to use you want to use the quality
assurance call center resume template
it's perfect okay and when you use these
templates you're starting off from a
finished product you're not starting off
from a blank screen
and you're putting in all the
information oh no when you're using
these templates all the things that you
want called out are already there it
even has experience it even has skills
and a lot of other things there that you
would want to either use or switch up to
your liking okay and that's what's
beautiful about the template because you
are starting off from a finished product
it is so quick and easy to make it true
to you and download and get your
application in so you can use the
quality assurance call center resume
template and then we also have the cover
letter template to go with it I would
pair it with the quality assurance cover
letter template and you can get access
to these templates for just $1 okay
during our triy before you buy trial not
only will you get access to these
templates the quality assurance
templates you get access to all of the
templates you see here plus the other
ones that we about to drop off okay and
like I said you're starting off from a
finished product so you're starting off
from something that looks like this then
you just duplicate It Go in the Builder
switch out the information and then boom
you are ready to download and get your
application in so when you sign up for
the software you're going to get three
emails email one is going to have your
login to your own private dashboard that
looks just like this okay email 2 will
have your log to my teachable school
where the brief video tutorials live
this is where you learn how to use the
software it only takes a few minutes to
watch the tutorials it is easy peasy you
can be up and running in under 10
minutes okay it's not complicated we
designed this software so that there
aren't all these extra buttons and
things to get lost in okay it is
straightforward you're going to like it
okay and then email 3 will be a link to
our support desk we are in the support
desk 7 days a week so if you ever have a
question about how to do something in
the software or you're billing and
subscription what have you okay we are
here for you so 7 days a week even on
the weekends because y'all are putting
in work on the weekends we're here
working on the weekends we make sure we
take care of all of our customers so try
out the software if you decide to keep
it it is only $37 per month and you can
make unlimited resumés and cover letters
download them and use all of those
templates plus any new ones we drop off
it's a beautiful deal all right so try
out the software get your your
application and using that quality
assurance template and then lastly check
out my website remotework life. we have
a free resource on here called the mega
list of jobs there are
620 companies and counting on the mega
list and this is where I keep all of the
companies that I talk about in my videos
you can even search it for keywords so
if you are into customer service or
quality assurance or you know something
along those lines you can search this
Mega list for some key terms so you
could try CSR or you could try a
customer or let's see do we have
anything quality okay quality control we
have a couple of companies that will
hire you to do some type of quality
analyst or quality control roles so you
see this is a very useful list come here
every time you look for jobs and I think
you will be really glad that you do that
and then lastly check out my Amazon
storefront for all your work from home
equipment needs I'm a broken record but
we have to have a computer and the
computer packages on Amazon are priced
to move if you need just a bare minimum
I need to just qualify for these
companies type computer this is the way
to go
$125 the whole hookup this one's
$129 if you want a dual monitor hookup
this one's going for $189 ooh this one's
183 so there are prices to match
anyone's budget here check them out you
see a lot of people have hard at these
computers because they do just what you
need them to do so check out my Amazon
storefront check out the mega list of
jobs on my website remotework life. and
of course get your application in for
just $1 using the remote Resume Builder
software I'm telling y'all these ATS
optimized templates are a game changer
people are getting hired left and right
and it's not so much about the software
it's just the about how the software
helps you customize and do what you need
to do every time without it being a
headache and taking forever okay that's
how the software can really change the
game for you and of course because
they're also ATS optimized templates so
try out the software see if you like it
like everyone else does and thank you
all so much for watching I truly hope
this has been helpful and I will talk to
you soon bye
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