Two-Way Driver Rating System and Ratings Protection | Uber

Summary

The Uber platform utilizes a two-way rating system where drivers and riders rate each other anonymously on a scale of 1 to 5 stars. To safeguard drivers from unfair ratings, Uber has implemented a rating protection feature that excludes consistently low ratings from certain riders and those due to uncontrollable factors like navigation issues or bad weather. This system ensures that drivers' ratings are not adversely affected by circumstances beyond their control, supporting their journey towards achieving Uber Pro status.

Takeaways

• 🌟 Uber utilizes a two-way rating system where both drivers and riders can rate each other on a scale from 1 to 5 stars.
• 🔒 Ratings are anonymous, ensuring that individual ratings are not visible to either party post-trip.
• 🚗 Drivers' ratings are calculated as an average of their last 500 ratings provided by riders.
• 🛡️ Rating Protection is a feature designed to safeguard drivers from overly negative or biased ratings.
• ❌ Ratings from riders who consistently give low scores are excluded from a driver's rating calculation.
• 🚫 Ratings that are beyond the driver's control, such as due to incorrect navigation or mechanical issues, are also excluded.
• 📋 The list of excluded reasons for low ratings is expanding to cover more situations that are out of the driver's control.
• 🚦 Low ratings due to factors like bad traffic or GPS route errors will not count towards a driver's overall rating.
• 🎖️ Unfair ratings are not allowed to hinder drivers from achieving their goals, including Uber Pro status.
• 🔍 The improvements to the rating system are based on extensive feedback from drivers, demonstrating Uber's commitment to continuous improvement.

Q & A

What is the purpose of the two-way rating system on the Uber platform?

The two-way rating system allows drivers and riders to rate each other based on their trip experience, which helps maintain a high standard of service on the platform.

How are ratings given on Uber?

Ratings are given on a scale of 1 to 5 stars after each trip, based on the experience during the ride.

Are the ratings visible to the riders and drivers?

No, the ratings are anonymous. Individual ratings are not tied to a particular trip or person.

How is a driver's rating calculated on Uber?

A driver's rating is an average of the last 500 ratings they have received from riders.

What is rating protection and why is it important?

Rating protection is a feature that removes overly negative or biased ratings from a driver's rating calculation to ensure fairness.

What types of ratings are excluded from a driver's calculation under rating protection?

Ratings from riders who consistently give low ratings and those given for reasons beyond the driver's control, such as incorrect navigation or mechanical issues, are excluded.

What are some examples of reasons that are considered out of a driver's control?

Examples include bad traffic, GPS route issues, wrong PIN location, and bad co-driver behavior.

How does Uber plan to expand rating protection?

Uber is expanding rating protection to cover more reasons that are out of the driver's control, such as low ratings from riders who consistently give low ratings or those given for reasons like bad traffic or GPS route.

How do ratings affect a driver's Uber Pro status?

Unfair ratings should not impact a driver's ability to achieve their goals, including their Uber Pro status, as the platform aims to protect drivers from overly negative ratings.

What has Uber done based on driver feedback regarding ratings?

Uber has made improvements to the ratings system based on thousands of pieces of feedback from drivers, aiming to build the best experience for them.

What is the future outlook for Uber's ratings system?

Uber is committed to continuing to listen to driver feedback and improve the ratings system to ensure a fair and positive experience for all users.