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Summary

This video guides platform instructors on key aspects of managing their tasks and interactions with students. It covers profile optimization, handling student communication, and managing refund requests effectively. Instructors are encouraged to ensure accuracy in their work to avoid unnecessary refunds, with a focus on building a strong, engaging profile to attract both new and recurring students. The video also highlights tools to manage tasks and improve response times, emphasizing the importance of consistency and customer service to achieve success and rank in the platform’s weekly leaderboards.

Takeaways

• 😀 Assertiveness is crucial when handling reimbursement disputes. If you know your work is correct, stand firm in not conceding refunds.
• 😀 Reimbursement requests should be reviewed carefully by a third-party evaluator to ensure accuracy in your claims and decisions.
• 😀 The platform has clear guidelines for responding to reimbursement requests, with set timeframes for both students and instructors.
• 😀 When responding to students or handling requests, always check the provided correction criteria to ensure it aligns with platform norms.
• 😀 The platform's support team can intervene if there are significant delays in student communication or responses.
• 😀 For students who delay responses, using the 'trombom' feature can help speed up communication by sending notifications through WhatsApp.
• 😀 Good service and responsiveness are key to maintaining a high profile and attracting more students.
• 😀 Tracking your performance and maintaining a well-crafted profile are essential for building a successful career on the platform.
• 😀 Regularly reviewing feedback and engaging with students increases your chances of being featured among the top performers on the platform.
• 😀 A balance between retaining repeat students and acquiring new ones is vital for long-term success.
• 😀 The speaker encourages instructors to follow platform guidelines to maximize earnings and be part of the top ranking list of successful instructors.

Q & A

What does 'assertiveness' refer to in the context of the platform?

Assertiveness refers to ensuring the accuracy of the work you have done, rather than the grades or assessments provided by external evaluators. It means being confident that your work is correct and standing by it if there is a dispute.

How can you challenge an evaluator’s decision if you believe it is incorrect?

If you are confident that your work is correct and an evaluator disagrees, you can challenge the decision by asserting that the correction is wrong. If you’re right, you will receive the full reimbursement for the task.

What is the process for handling a reimbursement request from a student?

A student has a certain period to submit a reimbursement request. You, as a service provider, also have a set period to respond. If a consensus is not reached, the platform will step in to provide a resolution. You can also review the correction criteria to ensure the student’s request aligns with the platform’s rules.

How does the 'trombone' feature work when contacting students?

The 'trombone' feature sends a message to the student's WhatsApp to notify them of an important message in the platform's chat, prompting them to respond faster. It’s useful when the student has not replied within a reasonable timeframe.

What should you do if a student continues not responding after using the 'trombone' feature?

If the student still does not respond within a legal or reasonable timeframe, you can escalate the issue to the platform's support team, who will then contact the student directly to ensure communication is established.

What is the significance of managing your 'offers' on the platform?

Managing your offers is crucial as it helps you track which requests have been paid, so you can schedule them and ensure timely completion. It also helps you maintain a clear view of your work commitments and availability.

How can you increase your visibility and success on the platform?

By following the platform's guidelines and delivering high-quality service, you can attract repeat business from students. Positive reviews and consistent service also help improve your profile, making you more visible to new students.

What is the importance of student retention and how can it be achieved?

Student retention is key for long-term success. Providing excellent service and building strong relationships with students can lead to them returning for more lessons. A combination of attracting new students and retaining existing ones contributes to your growth on the platform.

How does the weekly ranking system work on the platform?

The platform publishes a weekly ranking of top performers based on their earnings. This system motivates service providers to improve their performance and visibility, as being featured in the ranking can help attract more students.

What should you do if you have any doubts or need assistance while using the platform?

If you encounter any issues or have doubts, you can always reach out to the platform's support team for help. They are available to assist with any concerns regarding tasks, student communication, or other platform-related matters.