#TNGIM2024 Podcast Series: Future of Growth | Balaji Nuthalapadi | Episode 02

Summary

In the 'Future of Growth' podcast, host Yar engages in a dialogue with Mr. Balaji, MD of City South Asia, on the role of Global Capability Centers (GCCs) in India's economic growth. They discuss the evolution of GCCs from cost efficiency to innovation hubs, their contribution to talent development, and the strategic alignment with global financial institutions. The conversation highlights Tamil Nadu's favorable business environment and skilled workforce, emphasizing the importance of balancing global standards with local adaptation for the GCCs' future success.

Takeaways

• 🌟 Global Capability Centers (GCCs) have significantly contributed to economic growth, with over 1,600 centers in India employing more than 1.7 million people and growing at a CAGR of 12-14%.
• 🚀 The evolution of GCCs has transitioned from cost efficiency to talent utilization and now focuses on innovation and transformation, playing a crucial role in the digital journey of companies.
• 🌐 City Group's presence in India for over a century has been marked by pioneering the use of local talent, with 30,000 employees across five cities, supporting various global functions.
• 💡 Tamil Nadu's favorable business environment and skilled workforce make it an attractive location for GCCs, with City Group having a particularly strong presence with over 10,000 employees.
• 🔄 The balance between global standardization and local adaptation is crucial, with GCCs maintaining global best practices while adapting to local needs and engaging with local communities.
• 🌱 The GCC sector is expected to continue growing, potentially employing 4 to 4.5 million people by 2030, indicating a significant impact on India's economic competitiveness and talent ecosystem.
• 🌐 GCCs enhance global competitiveness and export capabilities by connecting local talent with global projects, placing Chennai at the center of the global digital economy.
• 🔑 The future of GCCs is bright, with a projected increase in their number and the potential to upgrade the quality of talent in India, fostering partnerships, and increasing global attention to India.
• 🏆 Challenges for GCCs include the need to quickly upgrade competencies in areas like cybersecurity and to focus on developing soft skills and leadership capabilities among employees.
• 🤝 Active collaboration with local authorities, regulatory bodies, and educational institutions is essential for GCCs to thrive and contribute to the local ecosystem.

Q & A

What is the role of Global Capability Centers (GCCs) in economic growth?

GCCs have significantly contributed to economic growth by creating scale and synergy, employing over 1.7 million people directly and several more indirectly, with a growth rate of 12 to 14% CAGR. They have also created global linkages and contributed to the knowledge economy and talent ecosystem worldwide.

How has the concept of GCCs evolved over the years?

The concept of GCCs started with cost efficiency, then matured to focus on talent and scaling up for critical mass, and is now in a phase where they are driving global platform development, application development, and transformation across the enterprise.

How does Citi Group leverage its presence in India for global operations?

Citi Group has been in India for over 100 years and has been a pioneer in leveraging the Indian talent pool. It has 30,000 employees across five cities in India, supporting global operations in technology, finance, risk, and analytics, and is now exploring non-traditional areas like legal compliance and model risk management.

What are the strategic priorities for firms today, and how do GCCs in India contribute to them?

The strategic priorities for firms today are digitization, simplification, and customer experience. GCCs in India are uniquely poised to drive transformation in these areas, with a pool of talented young technologists and strategic scale in finance and risk analytics.

What advantages does Tamil Nadu offer as a location for GCCs?

Tamil Nadu offers a deep talent pool, including high-quality engineering talent, good operations managers, and leaders with strong commerce and accounting skills. It also provides a favorable business environment with an emphasis on ease of doing business and strong industry partnerships with academia.

How does Citi Group balance global standardization with local adaptation?

Citi Group maintains global standardization in processes, platforms, and ways of operating while adapting locally as required. This includes local engagement with employees, colleges, communities, and the market, providing employees with the best of both worlds.

What has been Citi Group's experience with the ease of doing business in Tamil Nadu?

Citi Group has found Tamil Nadu to be extremely supportive, with a good partnership from local players across the regulatory and private ecosystem. The state has been proactive in fostering interactions between GCCs, colleges, and non-traditional ecosystems, and has been helpful in developing the overall ecosystem.

How do GCCs contribute to enhancing global competitiveness and export capabilities?

GCCs contribute by sharing employment, adding value to the kind of work done, and connecting regions better to the global economy. They have placed cities like Chennai at the center of the global digital economy, reflecting an upgrade in the quality of roles and the impact on corporates worldwide.

What is the future outlook for GCCs as a growth engine?

The future of GCCs looks promising, with an expected growth to more than 2500 GCCs in India with 4 to 5 million employees by 2030. They are expected to continue upgrading the talent ecosystem, increase focus on innovation, and bring in lateral investments across sectors.

What are the primary challenges faced by GCCs and how can they be overcome?

The primary challenges include upgrading competencies quickly, especially in areas like cybersecurity, and focusing on soft skills and leadership capabilities. Overcoming these challenges requires enhancing functional capabilities and placing more emphasis on developing interpersonal and leadership skills.

Outlines

00:00

🌟 Introduction to Global Capability Centers (GCCs)

The podcast 'Future of Growth' hosted by Yar introduces Mr. Balaji, the Managing Director and Head of Operations and Technology at City South Asia. The focus is on GCCs, which have significantly contributed to economic growth, particularly in India. Mr. Balaji explains how these centers have expanded rapidly, employing over 1.7 million people and growing at a rate of 12-14% annually. The conversation highlights the evolution of GCCs from cost efficiency to talent utilization and innovation, emphasizing their role in driving transformation across the enterprise.

05:00

📈 City Group's Journey and Role in GCCs

City Group's experience in India, spanning over a century, is highlighted with a focus on technology and leveraging the local talent pool since the 1980s. The company now operates five GCC sites across India, employing 30,000 people and supporting various global functions. The discussion delves into how City Group's strategic priorities, including digitization and simplification, are deeply embedded in their operations, with Indian talent driving technology transformation and contributing to analytics, finance, and risk management on a global scale.

10:03

🏭 Tamil Nadu's Advantages for GCCs

The state of Tamil Nadu is recognized for its favorable business environment and skilled workforce, making it an ideal location for GCCs. With over 10,000 employees in the region, City Group has benefited from the high quality of engineering talent and strong industry-academia partnerships. The state's supportive ecosystem and ease of doing business are emphasized, along with the positive experiences during the COVID-19 pandemic, showcasing the proactive measures taken by local authorities to ensure business continuity.

15:04

🌐 Balancing Global Standards and Local Adaptation

The conversation explores the balance between maintaining global standards and adapting to local conditions within GCCs. While processes and platforms are standardized globally, local adaptations are made to engage with employees, colleges, and communities. This approach ensures employees benefit from global best practices while feeling connected to the local ecosystem, contributing to the aspirational nature of working in GCCs and their seamless integration into the global economy.

🚀 The Future of GCCs and Economic Growth

Looking ahead, the future of GCCs is envisioned to be even more impactful, with an expected growth to over 2500 centers employing 4 to 5 million people by 2030. The sector is seen as a new growth engine, not only employing talent but also upskilling the workforce. The focus will be on enhancing functional capabilities, soft skills, and leadership, positioning India as a global center for talent and innovation, attracting further investments and increasing global visibility.

🤝 Challenges and the Path Forward for GCCs

The final part of the discussion identifies the primary challenges faced by GCCs, including the need to quickly upgrade competencies and focus on soft skills and leadership capabilities. Despite the rapid growth and positive contributions, there is a recognition that India needs to further develop cutting-edge expertise in areas like cybersecurity and enhance the overall skill set to produce future global leaders. The conversation concludes with a note of optimism for the continued growth and transformation driven by GCCs.

Keywords

💡Global Capability Centers (GCCs)

Global Capability Centers, or GCCs, are strategic business units that multinational corporations establish to centralize specific functions or services, often in locations that offer cost advantages, skilled workforce, and business-friendly environments. In the script, GCCs are highlighted as a significant factor in driving economic growth, particularly in India, where they have grown exponentially and are expected to employ millions by 2030, contributing to the country's economic competitiveness and the global knowledge pool.

💡Tamil Nadu

Tamil Nadu is a state in India known for its favorable business environment and skilled workforce. It is particularly noted for its engineering talent and has been a top location for GCCs, including the City Group. The script discusses how Tamil Nadu's supportive ecosystem and emphasis on ease of doing business have made it an attractive destination for multinational corporations looking to establish their GCCs.

💡City Group

The City Group, as mentioned in the script, is a multinational financial institution with a significant presence in India, particularly in Tamil Nadu. The group has been leveraging the local talent pool since the 1980s and has established several GCCs across various Indian cities. The City Group's journey exemplifies the broader trend of GCCs evolving from cost efficiency to talent and innovation hubs.

💡Talent Arbitrage

Talent Arbitrage refers to the strategic advantage gained by multinational companies by employing skilled workers from regions with lower labor costs. In the context of the script, it is one of the factors that contributed to the establishment and growth of GCCs in India, allowing companies like the City Group to access a large pool of skilled professionals at competitive rates.

💡Knowledge Economy

The Knowledge Economy is an economic system based on the production, distribution, and use of knowledge and information. The script mentions that GCCs in India are contributing to the knowledge economy by creating linkages from India to the rest of the world and enhancing the talent ecosystem in corporates globally.

💡Digital Transformation

Digital Transformation is the integration of digital technology into all areas of a business, fundamentally changing how an organization operates and delivers value to customers. The script discusses how the Indian talent pool within GCCs is well-positioned to support companies on their digital journey, driving core technology transformation and digitization.

💡Innovation

Innovation refers to the process of translating an idea or invention into a good or service that creates value or for which customers will pay. In the script, the evolution of GCCs is described as moving from a focus on cost to talent and finally to innovation, indicating that these centers are now driving transformation across the enterprise by developing new applications and processes.

💡Ease of Doing Business

Ease of Doing Business refers to the simplicity and efficiency of commercial activities within a particular jurisdiction. The script highlights the favorable business environment in Tamil Nadu, with a focus on ease of doing business, which has been a key factor in attracting and retaining GCCs.

💡Export Preparedness Index

The Export Preparedness Index is a measure of a region's ability to engage in international trade by assessing factors such as infrastructure, regulatory environment, and the presence of export-oriented industries. The script notes Tamil Nadu's top ranking in this index, indicating its suitability for GCCs that contribute to enhancing global competitiveness and export capabilities.

💡Remote Working

Remote working, also known as telecommuting, is the practice of working from a location outside the traditional office setting. The script mentions the rise of remote working as a factor that has made the connection between employees in GCCs and the global economy seamless, enhancing the sense of being part of a global digital economy.

💡Soft Skills

Soft Skills are personal attributes that enable someone to interact effectively and harmoniously with other people. The script emphasizes the importance of soft skills, such as interpersonal skills and leadership capabilities, in the corporate world, especially in a globalized context where the ability to work with partners around the globe is crucial.

Highlights

Global Capability Centers (GCCs) have seen significant growth in India, with over 1,600 GCCs employing more than 1.7 million people directly.

The GCC sector is growing at a CAGR of 12-14% and is expected to employ up to 4.5 million people by 2030.

GCCs have evolved from cost efficiency to talent utilization and are now focused on innovation and transformation.

City Group has been leveraging the Indian talent pool since the 1980s, with a current workforce of 30,000 across five GCC sites in India.

GCCs contribute to strategic priorities like digitization, simplification, and customer experience, with a focus on technology transformation.

Tamil Nadu offers a favorable business environment and a strong skilled workforce, making it an attractive location for GCCs.

City Group has been a top employer in Tamil Nadu since the mid-1980s, with over 10,000 employees and a history of positive experiences.

GCCs balance global standardization with local adaptation, ensuring employees benefit from both global and local engagement.

The ease of doing business in Tamil Nadu is supported by active government and regulatory partnerships, as seen during the COVID-19 pandemic.

GCCs enhance global competitiveness and export capabilities by connecting Tamil Nadu to global platforms and markets.

The future of GCCs is predicted to include more than 2500 GCCs in India, contributing to the global digital economy.

Challenges for GCCs include upgrading competencies quickly and focusing on soft skills and leadership capabilities.

The GCC sector is expected to increase global attention and visibility to India, potentially bringing in lateral investments across sectors.

The journey of GCCs has been from a proof of concept to a significant contributor to the global economy.

The conversation provides a comprehensive overview of the role and impact of GCCs in India, particularly in Tamil Nadu.

Transcripts

the future

[Applause]

of hi everyone welcome to future of

growth a special podcast Series where we

explore the dynamic landscape of Tamil

nadu's Industrial Development and its

Global impact I your host Yar and in

this episode we are thrilled to have a

distinguished guest Mr Balaji nut laadi

managing director and head of operations

and Technology city south Asia at City

our Focus today is on global capability

centers the new growth engine driving

the economy Mr Balaji sheds light on how

GCC is aligned with City's Global

strategy leveraging Tamil nadu's skill

Workforce and business friendly

environment we explore the balance

between Global standardization and

localization the impact on talent

development in Tamil Nadu and the role

of gcc's in fost in Innovation join us

for a concise yet insightful

conversation as we unravel the

transformative journey of global

capability centers more popularly known

as gcc's shaping both the global and

Local Economic Dynamics now to Our Guest

hello sir Welcome to our special podcast

series future of growth thank you it's a

pleasure being with you today sir it

would be wonderful if you could provide

us an overview of how Global capability

centers have played a role in fueling

economic growth especially keeping in

view how City group has contributed to

this model Global capability centers or

gcc's for short as I'll refer to them

for the rest of this podcast have really

exploded in the last four or five years

in India and across some other countries

as well I think the concept of

strategically hubbing functions together

to create scale and Synergy has really

worked

specifically in India we have more than

1,600 gcc's today that number is growing

every year these gcc's employ more than

1.7 million employees directly today and

several more indirectly the sector is

growing at about 12 to 14% cagr And in

terms of value you know it's much Beyond

monetary value it's creating linkages

from India to the rest of the world the

knowledge economy in many comp centers

around the talent in India today I think

the sector has been one of the top

performers in Indian it and it enabl

service economy in the last several

years will continue to grow and by some

estimates it could employ as many as 4

and half million people by 2030 so that

is a tremendous contribution to the

country's economic competitiveness but

also a tremendous contribution to the

knowledge pool and the talent ecosystem

in corporates worldwide so just a

continuity to that question with your

expertise and experience in City Group

in the last decade how have you seen

gcc's evolve that's a very relevant

question so the concept of gcc's goes

back really to the concept of cost

efficiency that's how it started because

obviously countries in Asia like India

and the Philippines for instance offer

significant cost advantages and that's

why the first gcc's got set up more like

a proof of concept and you can call it

phase one of gcc's I think Phase 2 was

when they started maturing and started

focusing on advantages Beyond cost

looking at Talent Arbitrage looking at

scaling up to achieve levels of critical

mass I think phase three is where we are

right now uh for most gcc's which is

really driving Global platform

development application development

Global operational Process Management

Global finance and risk related work out

of India

and here most gccs have already reached

critical mass they're now starting to

look at how to develop synergies between

different functions operating from the

gcc's and also synergies with the

broader technology ecosystem in this

vibrant market so it started with cost

moved on to talent and is now moved on

to Innovation and driving transformation

across the Enterprise I see that

continuing to uh move in that direction

but you know I have been a part of this

journey personally for many years now

and it's been a pleasure to see the

evolution from a small proof of concept

to this industry driving transformation

globally today wow that was like almost

looking at a RX to riches song in a

movie so the understanding is that

multinational corporations often

establish Global capability centers to

enhance operational efficiency how do

these centers align with the broader

strategy of global financial

institutions leveraging the advantages

of skilled Workforce across different

countries sure I think City group's

journey in India itself has been a

fascinating one we have been in India

over 100 years now and specifically in

the technology space city has been a

Pioneer in leveraging the Indian talent

pool right from the 1980s onwards much

before most other multinationals started

discovering the talent pool here we now

have 30,000 employees across five cities

in India five GCC sites in India

supporting the length and breadth of

City globally in five major areas

technology operations Finance risk and

analytics and we now also starting to

explore and scale up in areas

non-traditional areas I would say like

legal compliance model risk management

and other Allied areas so you know if

you look at the city Journey it's kind

of illustrative of the overall GCC

sector in India tremendous growth fulls

scale GCC covering all functions of the

company you know started with operations

and Technology but starting to evolve

much beyond that to all Enterprise

functions today if I look at how this

contributes to the company's strategic

priorities this is deeply embedded I

think technology transformation is core

to most company's agenda today and the

Indian talent pool across gcc's is

actually best Poise to help companies on

their digital Journey we have a pool of

very talented young technologists in

virtually every part of the technology

spectrum and they are helping to drive

across all sectors core technology

transformation core digitization and

Innovative products and Platforms in

addition in other areas for example in

finance and risk which I spoke about and

analytics we are finding the ability to

achieve scale strategic scale in India

which can drive endtoend transformation

of those functions globally I'll give

you an example in analytics and it's an

example in city which I'm very proud of

almost 34 of City's analytics work is

done in India Global analytics work 34

is done in India and what we have seen

from the team is repeated examples of

how they can identify opportunities that

were not known before to drive value in

terms of ideation and execution and

overall efficiency for the firm much

Beyond cost they drive customer

experience Improvement they drive

internal process changes or

simplification and the net result is

that all of these pools of talent in

India are coming together to produce

virtually a new company in many ways

City's journey is similar to many other

gccs have spoken to and I think the

momentum is only going to get faster

because digitization is clearly a theme

of the future I think the three

strategic priorities for any firm today

are digitization simplification and

customer experience India and the gcc's

in India are uniquely poised to drive

transformation in all three areas so

interestingly Tamil Nadu positions

itself as a prime location for gcc's so

how do you see multinational

corporations benefiting from the state's

favorable environment and also its

strong skilled Workforce I think India

as a whole offers a tremendous talent

pool but within that I think Tamil Nadu

has been a state where we have tapped

deep we have more than 10,000 employees

today in Tamil Nadu our association with

the state goes back right to the mid

1980s and city has consistently been a

top employer in the market our

experience has been extremely positive

we have found a very good quality of

talent here of course engineering talent

I don't even need to speak about it

tamado has a lot of engineering colleges

very high quality of engineering

education

and the quality of fresher Talent here

is at least equal to if not Superior to

most other states in the country in

addition we also have a large operations

pool here a large skill set of good

operations managers and leaders we have

a lot of Commerce and accounting latest

skill sets so in effect Tamil Nadu

offers multiple skill sets good quality

very good industry Partnerships Academia

and now a growing lateral ecosystem

because of the Sher size of the industry

here I also must call out that tamado

has offered a very favorable business

environment in many ways with a lot of

emphasis on ease of doing business and

we have always found it very easy to

operate here and it's been a pleasure

for us to continue to grow and which is

why we keep investing in the

State uh I extremely grateful for all

the local Partnerships and support you

have received and I do think you know

I'm speaking not just on behalf of City

group but on behalf of all gcc's

operating in the state so I'm just

curious to know how do you balance

between the global standardization and

local adaptation it's a very good

question see our processes our platforms

our way of operating is globally

standard and I think that's true of most

multinational companies so we bring the

advantages of global best practices you

know employees experience globalized

learning programs and talent development

programs but while we do all of that in

a consistent fashion globally we also so

adapt locally as required and there are

certain things that we drive locally for

example are processes around engagement

of employees our internal Mobility

programs to help employees grow within

their chosen

locations our engagement with the local

colleges engagement with local

communities our engagement with peers in

the market here these are all locally

driven so a combination of global scale

and best practices a with local

engagement works very well so employes

kind of get the best of both worlds in a

sense and I believe that's one of the

reasons why the setor is quite

aspirational for many employees to join

cuz they are working here at the same

time being part of a global digitz

economy and barriers have disappeared

today working out of Chennai and office

in Chennai you're seamlessly connected

to the rest of the company globally and

especially with the rise of uh remote

working I I think now it's so seamless

that employees here feel truly connected

to the global economy this was not the

case let's say 10 years ago people still

felt they were in a bit of a Backwater

but now it's changed and U for me

individually it's been very gratifying

to see that change where people sitting

here are responsible for Global projects

and produce impact in capitals around

the globe so going back to my question

on Tamil Nadu can you share some

insights from your experience on ease of

doing business in the state I would say

in many ways when we set up our GCC

sites in India I think we saw a very

good partnership from all of our local

players across both the Regulatory and

the private

ecosystem and you know I can give you a

couple of small examples to concretize

and illustrate what I'm refering to when

covid broke out for instance and we all

had to react in a few days I thought

tamado did a tremendous job in the way

all parts of the government the

industries Ministry the police you know

local local Corporation Authority all

came together to ensure that we could

still continue to operate even through

the lockdown for critical functions in

the office arranged for E passes

arranged for exemptions as required and

right through what I saw was an

understanding and a conviction and all

those regulatory players that this is an

important sector and should be supported

we did not even need to explain to them

they understood this so I think that

defines the supportive environment in

the state another example I can give is

how guidance Tamil Nadu has actually

helped to Foster interactions between

gcc's between gcc's and colleges and

between gccs and non-traditional

ecosystems so I think the active role

the state plays in developing the

overall ecosystem is very helpful to us

so I would in all say that this is a

very favorable environment and we could

not really ask for anything more so

while we are on the topic of Tamil Nadu

recognizing Tamil nadu's top ranking in

the export preparedness index how do

gcc's contribute to enhancing Global

competitiveness and Export capabilities

well our contribution is only a small

spot of a very very large State

industrial ecosystem here but I think we

are proud of our participation we have

been here right from 1985 in terms of

harnessing tamado poool in technology

and operations in particular as I said

we have more than 10,000 employees here

and we will continue to add more more

we've also been in many ways a champion

of best practices bringing in global

views into Chennai we have shared that

with many of our peers in the ecosystem

we have been part of several government

initiatives and panels around how to

further grow the ecosystem in Tamil Nadu

and we intend to continue doing our best

in that space we have worked with many

colleges across the state to improve the

level of Industry Academia partnership

uh we have a lot of Community

Partnerships in the state as well

overall I would say both at City Group

level and across the GCC sector we are

very proud of our association with the

state and it's also a two-way

Association we get a lot of benefit from

being here and we are working on our

best to give back to the state as well

but how have we improved the export

competitiveness to your question I think

in three ways first by of course share

employment which is

self-explanatory second by adding to the

value of the kind of work done here and

that's the upgradation I spoke about we

started a cost moved on to talent and

Innovation that's reflecting the kind of

roles being done from here so the it's

not just the number of roles but the

quality of Roes that has improved here

and thirdly I would say we have

certainly connected Tamil Nadu better to

the globe today Platforms in a stock

exchange in New York or the railways in

London there are so many examples are so

closely linked with what happens from

Tamil Nadu so I think we have placed

Chennai in many ways at the center of

the global digital economy it's true for

India as a whole but it's certainly true

for Tamil Nadu and Chennai and I think

that's only going to improve in the

future so now the Quint essential

question how do you see the future of

gcc's and how do you see them as a new

growth engine fueling economies I think

gcc's as a sector have been one of the

most interesting areas in the last 10

years I have seen the sector when it was

very very small in 2013 10 years ago and

I've seen it Blossom over the years to a

space now where it is an aspirational

employer across the whole industry and

if I zoom out 5 years from now or 7

years from now in

20130 I see more than 2500 OD gcc's in

India with 4 to 5 million employees

creating direct impact on corporates

worldwide across countries across

continents across sectors I also feel

that gcc's are in many ways upgrading

the talent of qual quality of talent in

India it's not just just about oneway

Street of employing talent it's also

about up teering the whole ecosystem and

I think that will reflect in three ways

Partnerships is Academia on the country

it will reflect an increased focus on De

across the entire industry not just in

gcc's and thirdly by also becoming the

channel to increase Global attention and

visibility to India and thereby bringing

in lateral Investments across sectors so

I am personally very very gratified to

have been a part of this journey I have

seen this experiment move from a proof

of concept to where it is today and I do

believe that our best days are still

ahead of us so while the Journey of gccs

has been evolving I'm sure there are

also challenges that you have overcome

and there will be challenges that you

face sir in your mind what becomes the

most primary Challenge and how do we

break this obstacle I think we need to

upgrade competencies quickly while large

sectors within GCC have done so I do

think across the Spectrum India

is still not entirely there India offers

Talent at scale at strategic scale at

transformational scale but if you take

individual areas let's say cyber

security you will find pockets of

Excellence around the globe where there

has been Cutting Edge work done India

still hasn't got entirely there so

enhancing functional capability is

extremely important and I must say the

Gap is narrowed in the last few years

but that is still a gap second I think

we need to focus also on soft skills and

Leadership capabilities of employees

there's been a lot of emphasis on hard

skills and India traditionally those

skills have been valued and that's how

we talk to our children as well

mathematics science but in a corporate

world in today's globalized world soft

skills interpersonal skills team

management skills leadership skills

communication skills ability to work

with Partners around the globe those are

actually the skills that are very very

important and what you learn in college

what you learn in the early years

disappears in a few years because

technology moves so fast but the skills

you inculcate as a human beings stay

forever I think we need to focus more on

developing those skills if we have to

truly produce the leadership of the

future sitting out of India for the

globe so thank you once again for

joining us on this special podcast

future of growth I'm sure for our

listeners it was like a crash course on

global capability centers thank you for

having me today it's a topic I'm very

passionate about it's been a pleasure to

be with you today thank you again for

the privilege thank you listeners for

joining us on this special podcast on

Global Investors meet uh I'm sure you

found this conversation valuable and

gain New Perspectives on this sector

stay tuned for more engaging discussions

with industry leaders if you have any

questions or topics you would like us to

explore in the future episodes please

feel free to reach us do stay tuned for

more engaging discussions with industry

leaders so until next time this is Yar

signing off on future of

growth the future of growth

oh