Providence TeleHospitalst - On Demand Coverage

Summary

The video script highlights the challenges of low-volume night staffing in hospitals, where the on-call model can lead to patient holding, increased stress, and potential burnout among staff. It introduces a nocturnal telehealth hospitalist program that uses audio-visual technology for real-time patient care, potentially resulting in same-day admissions, improved patient satisfaction, and increased revenue. The Providence telehealth program offers training for night nursing staff, proven protocols, and ongoing support to enhance hospital operations and patient care.

Takeaways

• 🏥 Low staffing at night in hospitals can lead to challenges in patient care and increased stress on staff.
• 📞 The on-call model often results in patients waiting for treatment until the morning or being transferred to other facilities.
• 🛑 Holding patients can cause additional stress on nighttime staff and lead to higher burnout and turnover among doctors.
• 💉 Delaying treatment or transferring patients may result in worsened patient conditions and other issues related to patient satisfaction and financial aspects.
• 🌙 Introducing a nocturnal telemedicine hospitalist program can be beneficial in addressing nighttime staffing issues.
• 👩‍⚕️ Utilizing audio-visual technology, hospitals can access specialized hospitalists who can provide real-time patient care.
• 📝 These hospitalists can complete assessments, render treatment plans, and admit patients as appropriate.
• 🚑 Benefits of the program include same-day admissions, additional revenue, shorter lengths of stay, and higher average volumes.
• 🤝 The Providence telehealth program offers a full turnkey solution with training for night nursing staff to work with the telemedicine hospitalist.
• 📚 The program includes proven protocols and workflows to ensure the best outcomes without guesswork.
• 🔄 Ongoing case reviews, training, and protocol updates are part of the service to continually improve the telehealth service.
• 🌐 Partnering with Providence provides a network of care support for hospitals to better serve their patients.

Q & A

What is the main challenge faced by hospitals with low night-time volumes?

The main challenge is staffing full-time doctors and hospitalists, which often results in patients being put on hold or transferred out, causing stress on staff and potential delays in treatment.

How does the on-call model impact patient care during low-volume nights?

The on-call model can lead to patients waiting until morning for admission and treatment or being transferred out, which may result in sicker patients and various issues related to patient satisfaction and financial aspects.

What additional stress does holding patients cause on nighttime staff?

Holding patients can put extra stress on nighttime staff by overloading them with work, which may contribute to higher burnout and turnover rates among doctors.

How can postponing treatment or transferring patients affect the hospital's financial situation?

Postponing treatment or transferring patients may lead to hidden financial issues, as it can affect the hospital's revenue and efficiency.

What is a nocturnal telemedicine hospitalist program, and how can it be valuable for hospitals?

A nocturnal telemedicine hospitalist program supplements the current plan by using audio-visual technology to access a trained specialized hospitalist who can provide real-time patient care, potentially leading to same-day admissions and improved patient and staff satisfaction.

What benefits can a nocturnal telemedicine hospitalist program bring to a hospital?

Benefits include same-day admissions, additional revenue, shorter lengths of stay, higher average volumes, and improved satisfaction for both patients and staff.

What does the Providence telehealth program offer as a turnkey solution?

The Providence telehealth program offers training for night nursing staff to work seamlessly with the telemedicine hospitalist, proven protocols and workflows, and ongoing case reviews, training, and protocol updates.

How does the Providence telehealth program support nursing staff during the night shift?

The program provides telemedicine training for night nursing staff, enabling them to collaborate effectively with the telemedicine hospitalist and follow established protocols and workflows.

What kind of ongoing improvements does the Providence telehealth program provide?

The program offers continual service improvement through ongoing case reviews, training, and protocol updates to ensure the best patient outcomes.

What is the advantage of partnering with Providence for a telehealth program?

By partnering with Providence, hospitals gain a network of care that supports them in providing better care for their patients.

How can hospitals and staff benefit from the support provided by Providence's telehealth program?

Hospitals and staff can benefit from improved patient care, increased efficiency, reduced stress, and enhanced patient and staff satisfaction through the support provided by Providence's telehealth program.