Hỗ trợ thủ tục hành chính Just One Stop (JOS)

Trường Đại học Ngoại thương - Cơ sở II Official

1 Nov 202303:39

Summary

TLDRThe video script introduces the 'Just One Stop' model, a revolutionary approach to streamline administrative procedures for students. It aims to alleviate the difficulties students face when dealing with paperwork by providing a single point of contact—the Student Political Department. The process involves direct contact for form submission, guidance, and result retrieval without the need to interact with multiple departments. This model not only saves time and effort but also aligns with the strategic development goals of the university, enhancing connectivity and information sharing for an optimal learning environment.

Takeaways

📚 Students frequently need to perform various administrative procedures for personal matters during their studies.
🤔 Students often face difficulties in knowing which department to contact and what documents to prepare for each procedure.
🚀 The 'Just One Stop' model is introduced to support students in resolving their administrative procedures more efficiently.
🔗 The 'Just One Stop' approach is implemented by the Political Affairs and Student Affairs Department, serving as a single point of contact.
📝 When students need to submit documents, they contact the Political Affairs and Student Affairs Department to receive the necessary forms and documents.
💻 For procedures that do not require prior submission of documents, students can fill out information through a Google Form link provided.
🔍 The department checks the information, receives the application, and forwards it to the responsible unit for processing.
⏳ The responsible unit will notify the department of the time to return the results and proceed with the procedure as stipulated.
📧 The department communicates the result delivery time to the applicant via official email.
🗓️ Within a maximum of five working days, the responsible unit notifies or sends the procedure resolution result back to the department.
🔄 If there are overdue or unresolved applications, the responsible unit communicates this to the department, which then informs the applicant of a new timeline via email.
🌟 'Just One Stop' aims to save time and effort for students, reducing the need for multiple visits and contacts with various units.

Q & A

What is the main issue students face when dealing with paperwork during their study and training process?
-Students often face difficulties in knowing which department to contact and what documents to prepare for various personal administrative procedures, leading to inefficiency and wasted time.
What is the 'Just One Stop' model designed to address?
-The 'Just One Stop' model is designed to streamline the process of handling student paperwork by providing a single point of contact and support for all administrative procedures.
How does the 'Just One Stop' model simplify the process for students who need to submit paperwork?
-The model allows students to contact the Political Affairs and Student Affairs Department directly for guidance, submission of forms, and receiving results without having to liaise with multiple departments.
What is the first step a student should take if they need to be issued a document according to the 'Just One Stop' model?
-The student should contact the Political Affairs and Student Affairs Department to receive the necessary forms and documents for the procedure.
How can students access the required information if they are unable to submit paperwork in person?
-Students can access a Google Form link to provide the required information, and if necessary, they can download forms from Google Drive, fill them out, and send a scanned copy to the relevant department.
What happens after a student submits their paperwork through the 'Just One Stop' model?
-The Political Affairs and Student Affairs Department will check the information, accept the valid application, and forward it to the responsible unit for processing.
What is the role of the responsible unit in the 'Just One Stop' model?
-The responsible unit checks and receives the information, notifies the time for the result to be returned to the Political Affairs and Student Affairs Department, and processes the procedure as stipulated.
How is the result communicated back to the student after the procedure is completed?
-The result is communicated back to the student through email or direct delivery within the maximum time limit of five working days.
What happens if a procedure is overdue or cannot be resolved within the given time frame?
-The responsible unit will notify the Political Affairs and Student Affairs Department in writing or via official email, which will then inform the student of a new result return schedule.
How does the 'Just One Stop' model align with the university's development strategy?
-The model is an innovative step in supporting students, aligning with the university's development strategy for 2021-2030 and the vision for 2040, focusing on enhancing connectivity, cooperation, and the application of information technology.
What is the ultimate goal of the 'Just One Stop' model in terms of student support?
-The ultimate goal is to create the best possible conditions and support for students during their study and training process by saving time and effort through streamlined administrative procedures.

Outlines

00:00

📚 Streamlining Student Administrative Procedures

The script discusses the common challenges students face when dealing with administrative paperwork during their education and training. Students often struggle with identifying the correct department to contact and the necessary documents required for various personal affairs. To address these difficulties and support students more effectively, a new model called 'Just One Stop' has been implemented. This model simplifies the process by having a single point of contact, the Political and Student Affairs Department, which guides students through the procedure, accepts submissions, and provides results without the need for students to navigate multiple departments or prepare excessive documentation.

Mindmap

Keywords

💡One Stop

The 'One Stop' model refers to a streamlined process where students can handle all necessary administrative tasks through a single contact point, namely the Office of Political and Student Affairs. This model simplifies the process of obtaining and submitting required documents, reducing the need for multiple interactions with different departments. In the video, this approach is highlighted as a significant innovation designed to save students time and effort.

💡Office of Political and Student Affairs

This office serves as the central unit in the 'One Stop' model, responsible for assisting students with their administrative needs. It acts as the sole point of contact for students seeking help with various procedures, such as obtaining forms, submitting documents, and receiving results. The video emphasizes the office's role in ensuring that students receive comprehensive support, from initial inquiries to the final resolution of their requests.

💡Administrative Procedures

These refer to the various official processes students must complete to manage their academic and personal affairs, such as submitting paperwork, requesting certificates, or resolving academic issues. The video discusses the challenges students face when navigating these procedures, particularly when they do not know which office to contact or what documents are needed. The 'One Stop' model aims to address these challenges by centralizing support.

💡Google Forms

Google Forms is an online tool used in the 'One Stop' process to collect necessary information from students. For certain procedures that do not require prior submission of physical documents, students can complete and submit their details through a Google Form. This tool is integral to the model's goal of making administrative processes more efficient and accessible.

💡Document Submission

This term refers to the act of providing necessary paperwork to the Office of Political and Student Affairs as part of the administrative procedures. The video outlines how students either submit physical documents directly or upload scanned copies through digital platforms. The submission process is a crucial step in ensuring that students' requests are processed correctly and promptly.

💡Processing Time

Processing time is the duration taken by the relevant departments to complete the requested administrative tasks. The video specifies that the responsible units must process requests and return results within a maximum of five working days. This timeframe is critical to the efficiency of the 'One Stop' model, ensuring that students receive timely responses.

💡Information Technology Application

This concept involves the use of digital tools and platforms, such as Google Forms and Google Drive, to streamline administrative processes. The video highlights how the 'One Stop' model leverages technology to enhance communication, reduce paperwork, and speed up procedures, ultimately making it easier for students to manage their academic responsibilities.

💡Inter-Departmental Coordination

This refers to the collaboration between different departments within the university to ensure that students' requests are handled efficiently. The 'One Stop' model requires various units to work together, with the Office of Political and Student Affairs coordinating these efforts. This coordination is essential for the model's success, as it ensures that all steps in the process are completed smoothly.

💡Student Support

Student support encompasses all the services and assistance provided to help students succeed in their academic and personal endeavors. The video emphasizes the importance of effective support systems, particularly the 'One Stop' model, in reducing the challenges students face when dealing with administrative tasks. This support is portrayed as crucial to enhancing students' overall experience at the university.

💡Strategic Development

Strategic development refers to the university's long-term planning efforts, particularly in enhancing administrative processes and student services. The video mentions that the 'One Stop' model is part of a broader strategy to improve the university's operations from 2021 to 2030, with a vision extending to 2040. This concept underlines the institution's commitment to continuous improvement and innovation in its services.

Highlights

Students often need to perform various paperwork procedures to resolve personal matters during their studies.

Students are unaware of which department to contact or what documents to prepare for each procedure.

The introduction of the 'Just One Stop' model aims to support students in resolving their paperwork efficiently.

The 'Just One Stop' model is a single point of contact for submitting and receiving results of student procedures.

Students only need to contact the Student Affairs Department for support and guidance in their paperwork.

The model streamlines the process by eliminating the need to contact multiple units or prepare various documents.

If paperwork is required, students can directly contact the Student Affairs Department to receive necessary forms and documents.

For procedures not requiring prior submission of documents, students can access a Google Form link to provide required information.

In cases of limitations, students can download forms from Google Drive, fill them out, and send a scanned copy to the Student Affairs Department.

The Student Affairs Department checks and receives valid applications and forwards them to the responsible units for procedure resolution.

Responsible units check and notify the Student Affairs Department of the time to return results and proceed with the resolution according to regulations.

The Student Affairs Department communicates the result return time to the requester via official email.

Within a maximum of five working days, the responsible unit notifies or sends the resolved procedure results back to the Student Affairs Department.

The Student Affairs Department then directly or via email communicates the results to the student within the agreed time frame.

If documents are overdue or unresolved, the responsible unit notifies the Student Affairs Department, which in turn communicates a new result return schedule to the student.

The 'Just One Stop' model is an innovative step in supporting students by facilitating quick and timely resolution of paperwork, saving time and effort.

The model represents a practical project of Unit 2 in implementing the university's development strategy for 2021-2030 with a vision towards 2040.

The 'Just One Stop' model aims to enhance connectivity, coordination, and information sharing between functional units, promoting the use of information technology and streamlined work processes.

The ultimate goal is to create the best conditions and support for students during their learning and training process.