Housekeeping - Level 3 - SERVICING THE GUEST ROOM

Summary

This instructional video script outlines the meticulous preparation process for a room attendant servicing guest rooms in a hotel. It emphasizes the importance of personal grooming, uniform presentation, and the organization of cleaning supplies. The script details the setup of a trolley and caddy box with specific linens, towels, and cleaning products tailored to room types. It highlights the significance of having a room list to streamline the cleaning process, ensuring efficiency and thoroughness in guest room service.

Takeaways

• 🧐 Preparation is key: The script emphasizes the importance of preparing oneself and the cleaning supplies before servicing a guest room.
• 👕 Uniform check: Ensuring one's uniform is clean, well-ironed, and properly worn is part of the preparation process.
• 📝 Room list importance: A room attendant should have a 'rooming list' to know which rooms need to be cleaned on a given day.
• 🛏️ Bed linen organization: The script details the process of organizing bed linens such as duvet covers, bed sheets, and pillowcases according to the number of rooms to be serviced.
• 🧼 Amenities checklist: Lists the amenities needed for the rooms, including toilet tissue, face tissue, and dental kits, and the importance of not overpacking.
• 🧹 Cleaning tools and products: The necessity of selecting the right cleaning tools and products for different surfaces and tasks is highlighted.
• 👐 Gloves are essential: Wearing gloves is crucial for cleaning tasks, especially in the bathroom and when handling toilets.
• 🧴 Multi-purpose cleaners: The use of multi-purpose cleaners for various cleaning tasks is mentioned, with a note on choosing the right one for the job.
• 🧺 Trolley and caddy box setup: The script describes how to set up a trolley and caddy box with all the necessary supplies for efficient room servicing.
• 🗑️ Plastic bags for waste: The use of plastic bags for different purposes, such as rubbish and laundry, is part of the preparation for cleaning.
• 🔄 Efficiency through organization: The script concludes by stressing that proper preparation and organization make the cleaning process more efficient and fruitful.

Q & A

What is the main topic of the lesson in the provided transcript?

The main topic of the lesson is about the preparation and process of servicing a guest room in a hotel.

What are some personal preparations a room attendant should make before servicing a guest room?

A room attendant should ensure their uniform is clean and well-ironed, check their hair is neatly tied back, avoid wearing long earrings, and make sure their nails are clean.

What is a 'rooming list' and why is it important for a room attendant?

A 'rooming list' is a list that contains the number of rooms that might be cleaned on a particular day. It is important as it helps the room attendant to organize their work and prepare the necessary supplies for each room.

What does the room attendant need to consider when preparing their trolley for room servicing?

The room attendant needs to consider the types of rooms they will be servicing, such as vacant, checking out, or stayover rooms, and pack the necessary bed linen, bathroom linen, and guest room supplies accordingly.

How should the room attendant organize the items on their trolley?

The room attendant should organize the items on their trolley starting with the heavier items like duvet covers, followed by bed sheets, pillowcases, and then the lighter items such as different types of towels.

What are some of the amenities a room attendant might need to pack for servicing a guest room?

Some of the amenities a room attendant might need include toilet tissue, face tissue, laundry bags, soap, dental kits, shower caps, and possibly additional facilities depending on the specific needs of the rooms.

Why is it necessary for a room attendant to check the room list before packing their trolley?

Checking the room list before packing the trolley helps the room attendant to prepare for their job more efficiently by ensuring they have all the necessary supplies for the different types of rooms they will be servicing.

What does the room attendant need to consider when setting up their caddy box for cleaning?

The room attendant needs to consider the types of cleaning tasks they will perform, such as polishing furniture, cleaning mirrors, and scrubbing carpets, and pack the appropriate cleaning products and tools for these tasks.

What types of cleaning tools should a room attendant include in their caddy box?

A room attendant should include cleaning cloths for different surfaces, such as glasses, toilets, and furniture, as well as other tools like scouring pads, scissors, sponges, gloves, and plastic bags for dustbins.

Why is it important for a room attendant to wear gloves during the cleaning process?

Wearing gloves is important for a room attendant during the cleaning process to protect their hands from germs and chemicals, especially when cleaning bathrooms and toilets.

What is the significance of preparing thoroughly before servicing a guest room according to the transcript?

Thorough preparation before servicing a guest room is significant as it organizes everything needed for cleaning, making the work easier and more fruitful, and reducing the time spent searching for supplies during the cleaning process.

Outlines

00:00

🧼 Preparing for Guest Room Service

The first paragraph introduces the lesson on servicing guest rooms, emphasizing the importance of preparation. It details the personal preparation of a room attendant, including uniform checks and grooming standards. The attendant must also prepare cleaning supplies, such as a rooming list, which outlines the types and numbers of rooms to be cleaned that day. The attendant organizes a trolley with necessary items like bed linen, bathroom linen, and guest room supplies, ensuring everything is organized from heavy to lighter items for efficient cleaning.

05:00

🛏️ Organizing Cleaning Supplies and Amenities

In the second paragraph, the focus shifts to organizing specific cleaning supplies and amenities. The attendant selects various types of towels, ensuring they have enough for the rooms they will service. They also gather amenities like toilet tissue, face tissue, and other guest supplies, being mindful of what is typically available in the rooms. The attendant sets up their caddy box with cleaning products and tools, choosing the right multi-purpose cleaner, toilet cleaner, and disinfectant for the tasks ahead. They also prepare cleaning cloths, sponges, and other tools, ensuring they have everything needed for a thorough cleaning.

10:02

🧤 Finalizing Cleaning Preparations

The final paragraph wraps up the preparation process by discussing the importance of having all necessary tools and supplies ready before starting the actual cleaning. The attendant ensures they have gloves, which are essential for hygiene and safety, as well as other tools like scoring pads and scissors. They also prepare plastic bags for rubbish and laundry, completing their setup. The paragraph concludes with a reminder of the importance of preparation in making the cleaning process more efficient and fruitful, and the attendant looks forward to the next session, which will cover the actual cleaning process.

Keywords

💡Room Attendant

A room attendant is a hotel staff member responsible for cleaning and maintaining guest rooms. In the video, the role of a room attendant is central to the theme, as the script describes the preparation and tasks involved in servicing guest rooms. The term is used to highlight the importance of their work in ensuring cleanliness and comfort for hotel guests.

💡Preparation

Preparation in this context refers to the process of getting ready for a task, specifically cleaning guest rooms in a hotel. The script emphasizes the importance of preparation for a room attendant, detailing the steps they must take before starting their work, such as checking their uniform and gathering cleaning supplies. It is a key concept that sets the stage for the efficient and effective servicing of guest rooms.

💡Uniform

A uniform is the standard attire worn by employees in certain professions, including hotel staff. In the script, the room attendant is instructed to ensure their uniform is clean, well-ironed, and properly worn, which reflects the professional image and standards of the hotel. The uniform is a visual representation of the hotel's commitment to quality service.

💡Cleaning Supplies

Cleaning supplies are the tools and products used for maintaining cleanliness and hygiene. The script mentions the necessity of having a list of cleaning supplies before starting the task, such as bed linen, bathroom linen, and various cleaning products. These supplies are essential for the room attendant to perform their duties effectively.

💡Rooming List

A rooming list is a document that contains the details of the rooms that need to be cleaned on a particular day. In the video script, the rooming list is used to organize the work of the room attendant, indicating the types of rooms and their statuses, such as vacant, checking out, or stayover. It is a crucial tool for planning and executing room servicing tasks.

💡Bed Linen

Bed linen refers to the fabrics used on a bed, including sheets, pillowcases, and duvet covers. The script describes the process of setting up a trolley with bed linen for different types of rooms, emphasizing the need to organize and prepare the correct amount and size of linens based on the rooming list. Bed linen is a fundamental aspect of room servicing, as it directly affects guest comfort.

💡Bathroom Linen

Bathroom linen includes items such as towels, bath mats, and hand towels used in the bathroom. The script mentions the importance of including bathroom linen in the room attendant's preparation, ensuring that they have enough clean towels for the rooms they will service. Bathroom linen contributes to the overall cleanliness and guest experience in a hotel room.

💡Amenities

Amenities are the additional items or services provided to enhance the comfort and convenience of guests. The script discusses the inclusion of various amenities in the room attendant's caddy box, such as toilet tissue, soap, and dental kits. These items are part of the hotel's effort to provide a pleasant stay for their guests.

💡Caddy Box

A caddy box is a container used by room attendants to carry cleaning tools and supplies. In the script, the caddy box is meticulously prepared with cleaning products, tools, and amenities. It is an essential part of the room attendant's equipment, allowing them to have everything needed for room servicing within easy reach.

💡Multi-Purpose Cleaner

A multi-purpose cleaner is a versatile cleaning product that can be used on various surfaces. The script mentions the selection of a multi-purpose cleaner for the caddy box, indicating its importance in the cleaning process. It is a key component in maintaining the cleanliness of different areas within the guest rooms.

💡Gloves

Gloves are protective wear used to prevent direct contact with cleaning chemicals and dirty surfaces. The script stresses the importance of never forgetting gloves during cleaning, especially when handling bathroom toilets. Gloves are a crucial safety item for room attendants to protect their hands from potential irritants and contaminants.

Highlights

Importance of preparation before servicing a guest room

Checking personal appearance and uniform standards

Organizing cleaning supplies based on the rooming list

Differentiating between types of rooms: vacant, checking out, and stayover

Setting up a trolley with necessary bed and bathroom linens

Including duvet covers, bed sheets, pillowcases for stayover rooms

Balancing the load on the trolley from heavy to lighter items

Including various towels such as hand towels and bath mats

Assumption that pillows and duvets are usually in the room unless needed

Selecting room amenities like toilet tissue, face tissue, and dental kits

Exclusion of certain amenities not needed for the task at hand

Preparing the caddy box with cleaning tools and products

Choosing cleaning products based on room types and needs

Including multi-purpose cleaners and specific cleaners for toilets

Selecting appropriate cleaning cloths for different surfaces

Packing other tools like scoring pads, scissors, sponges, and gloves

Remembering to include plastic bags for dustbins and laundry

Final check and readiness to start servicing the guest rooms

Emphasizing the efficiency and organization brought by proper preparation

Looking forward to the next session on making beds and room cleaning

Transcripts

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so

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our lesson of today is covering with

servicing the guest room but in

servicing the guest room we will have

different parts of it so we are going to

start with the preparation

of before servicing the guest room

please

be very attentive take notes write

anything that you found necessary

for this lesson and prepare yourself

thank you very much for for the

beginning

when you are going to clean the guest

room a room attendant

have to prepare him or herself you have

to check

how are my uniform are my uniform tied

clean

and very well ironed are my hair very

well tight behind

do i don't have the long

long earrings how are my nails are all

clean

after that you have to prepare

the cleaning supplies

before start cleaning you need what we

call

room rooming lists a roaming list

it's a list that a room attendant

have with the number of rooms

that might be cleaned on that day

on this room of ours we have different

rooms

we have vacant rooms we have

checking and we have stay over

we have deluxe

two deluxe as a stayover

we have five superior

as a vacant we have a suite

as a check-in so with this room

i'm going to prepare myself i'm going to

prepare my trolley

and packing every needed item for

today's

activity

pay much attention when i'm packing my

trolley

i'm setting up my trolley

by preparing myself i will prepare

i will set my trolley and i will set

my caddy box it means the cardi box

will hold the cleaning facilities

like cleaning products cleaning tools

my trolley will have in bed linen

bathroom linen and guest room supplies

so starting with the bed linen

you remember that i mentioned that i

have

i have to superior i will start with my

with my duvet cover

when you are setting a trolley you need

to

organize very well the staff in

starting with the heavy to the

weather not very heavy

these are duvet covers

for my four stay over rooms

i will put in also bed sheets

every room will have two

two bed sheets that means

i will need eight of them

all of these beds have the same size

it means i will take

bed sheets for which have the same size

of it

i won't forget to put in pillowcases

and each bed will have six pillowcases

and i will live here what i don't want

i have also to put in

different towels

even if i can't get it all i can come

back for the rest

but by now i have i get all i have

this uh hand towel

and these are bath mats that i will need

and this is face towel

for the rest i will not need pillows

because most of the time pillows are in

the room i will not

need caution because most of the time

they are there

for duvet i will not need them because i

will found them in the room

except if i found some mark on it i can

come back for it

i will not need hunger

after putting in bed linen and bathroom

linen

i'm coming back here for the amenities

for the amenities i will not need paper

roll because it's for public area

but i might need some toilet tissue

i might need face tissue

i might need also

some strippers

i might see the laundry bags

of course this one i won't need i will

need soap

and dental kit

we take dental kit for

four rooms i might need

shower cap

and i might need also two facilities

and i take it all

i think i'm done with the room amenities

then i'm going to set my caddy box

i think you now understand the reason

why

we need the room list before packing our

trolley is to facilitate

my job up there during my cleaning

so now i'm going to park to set up my

caddie box

i will check among the rooms do i have

the room with carpet

do i going to make a scrubbing

today so if i will not scrub today it

means i will not

need carpet shampoo but i will need

to polish furniture i will need

to clean different glasses or mirrors

i will need air freshener i might need

the multi-purpose

cleaner as you see this is multi-purpose

and this one is multi-purpose but i

can't take them both

i just pick one

i might need cream cleaner

for my for the toilets for the hand wash

of course i can't forgot the toilet

cleaning

the toilet cleaner for cleaning the

toilet

i can't also forget the disinfectant

i think that's all and i leave what i

don't want to use today

after that i can't use just product

i will need also other tools

for that tools i will select fast with

cleaning cloth

i have to pick some for glasses

i have to pick some others

for different space for multi

surface i have to pick

these ones for toilets and i have to

pick these ones

for furnitures and i pack all them

in my caddy box properly

after i have to check for other tools

like scoring pads

i can't take all the packets but i can

just pick two

and leave others in the store

of course i will need scissors which

might

help me in the room probably

i will need also sponge

i will also need gloves of course

i can't forget gloves never forget

gloves during cleaning science

because wherever you are cleaning

bathroom toilets

you have to wear your gloves that's why

i can't forget

gloves i can even put in different

spheres

and of course i will remember about the

plastic bag

for my dust bins this one this plastic

bag is for the rooms

and this one is for my trolley

so before i leave and go for the rooms

i have first to put this plastic bag for

laundry

and i will go up when my

trolley is ready

remember this plastic bag is for rubbish

then after i have to take my caddy box

and i have to put it here

and this is my full preparation

and i'm ready for service and i think

wherever you are in your

school or in hotel or at home

you know that the preparation before

servicing the guest room

it's amazing plus to organize

everything that you will need for

cleaning the importance of it

it makes you work easier it makes your

work

very very fruitful because you don't

have to use

much time because you have everything

near you

before starting cleaning thank you very

much for this part

as i told you before this is the part

one of servicing the guest room

i'm waiting for you for the next session

and the next one

is the wireless because it's where we

will be

making beds servicing the guest room the

entire room

cleaning them dusting it i think it will

be more super

thank you very much welcome for the next

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session

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so

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ah

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you