Gestão de conflitos nas organizações: 4 atitudes inteligentes em situações difíceis

Summary

This video script discusses effective attitudes for conflict resolution between individuals or within teams. It emphasizes the importance of creating an understanding environment, encouraging reflection on others' perspectives, recognizing one's role in conflict creation, and promoting open communication to collaboratively find solutions. The speaker shares insights gained from personal experiences and learning, suggesting a structured approach to managing conflicts, which is also a topic in an online course they teach.

Takeaways

• 😀 Conflicts are opportunities for learning and personal development.
• 🤔 Early in one's career, conflicts can be approached with a desire to win, which can escalate the situation.
• 💬 Creating an environment where individuals feel understood is crucial for conflict resolution.
• 👂 Listening and understanding the other person's perspective can alleviate the tension in a conflict.
• 🔄 Encouraging reflection on the other person's point of view can help in seeing the situation from different angles.
• 🤝 Recognizing one's own role in the conflict is important for moving towards a resolution.
• 🤗 Helping individuals realize they may have contributed to the conflict can lead to a willingness to be part of the solution.
• 🗣️ Stimulating open communication with the conflicting party can pave the way for collaborative problem-solving.
• 👥 Having both parties prepared for a conversation is key before facilitating a joint discussion to resolve the conflict.
• 👩‍🏫 The speaker has learned and practiced conflict management techniques over the years, making it easier to handle.
• 📚 Conflict management is a significant topic, included in a distance learning course, emphasizing its importance in team dynamics.

Q & A

What is the main topic discussed in the video script?

The main topic discussed in the video script is the effective attitudes and steps to manage conflicts between people.

How does the speaker describe the initial approach to conflicts in their early career?

The speaker describes their initial approach to conflicts as wanting to win, argue, and show their point of view, which often escalated the conflict.

What is the first attitude the speaker suggests for managing conflicts?

The first attitude suggested is to create an environment where the person feels understood by asking questions about their perspective and feelings regarding the situation.

Why is it important to help a person reflect on the other person's perspective in a conflict?

It is important to help a person reflect on the other person's perspective to foster understanding, curiosity, and to realize that the other party may have different but valid viewpoints and needs.

What is the third attitude mentioned for conflict management?

The third attitude is to help the person realize that their actions or inactions may have contributed to the conflict, encouraging them to see their part in the problem.

How does the speaker suggest stimulating a person to think about the possibility of talking to the other person involved in the conflict?

The speaker suggests stimulating the person to think about the other person's thoughts, feelings, and needs to construct a solution together, which can lead to a desire for a conversation to better understand the other's point of view.

What is the final step in the speaker's suggested process for conflict resolution?

The final step is to encourage the individuals to have a conversation together, especially if they are ready, and as a leader, to facilitate this conversation to resolve the conflict.

How does the speaker's view on conflicts have evolved over the years?

The speaker's view on conflicts has evolved from wanting to win at all costs to understanding and practicing conflict management techniques, making it easier to handle such situations.

What role does the speaker play in teaching conflict management in a distance learning experience?

The speaker teaches a step-by-step guide on how to manage conflicts and demonstrates it in real-life situations as part of a distance learning experience.

What is the significance of the speaker's experience in leading teams and how does it relate to conflict management?

The speaker's experience in leading teams was initially challenging when dealing with conflicts, but over time, they learned and applied conflict management techniques, which improved their leadership skills.

How does the speaker emphasize the importance of understanding and managing conflicts in a team setting?

The speaker emphasizes the importance by sharing personal experiences, teaching conflict management steps, and demonstrating its application in team settings, showing its relevance in contemporary team dynamics.