Bizagi Process Xchange - Emergency Room - V11

Summary

This script narrates a simplified emergency room scenario where a patient's arrival prompts a dynamic, unstructured process involving three key stakeholders: doctors, nurses, and patients. Nurse Jacob initiates the triage by accessing patient information and recording discussions. Dr. Johnson, allocated to the case, examines the patient and requests necessary exams, while Dr. Smith executes them. The script highlights the collaborative and knowledge-driven decision-making process, with conditional activities and triggers that adapt to evolving patient conditions, culminating in the patient's treatment and discharge.

Takeaways

• 🏥 The example is a simplified version of an emergency room process where a patient arrives and the staff works to make the patient feel better.
• 🤔 The process is highly unpredictable or dynamic, as the course of action emerges during execution based on available information.
• 👩‍⚕️ Three stakeholders are involved: doctors, nurses, and patients.
• 🔍 Nurse Jacobs searches for the patient's last name and has two actions available: view medical information or start a triage process.
• 📝 Jacobs fills in required information during the triage and moves to the discussions menu to post comments.
• 📅 The timeline menu links all processes and activities, showing involved people, activities performed, and times resolved.
• 👨‍⚕️ Dr. Johnson, as the allocated user, views discussions, enters required information, and requests necessary exams.
• 💉 Johnson includes exam results and observations, and comments on general discussions.
• 🔄 Dr. Smith navigates his pending tasks, uploads results, and enables a conditional activity based on exam data changes.
• 🩺 Johnson reviews the exams, adds comments, and sends the patient home with antibiotics, concluding the triage process.
• 🌙 Nurse Jacob has a health monitoring group enabled for night shifts, where he can include new records.
• 🛠️ Dr. Smith has a collection of medical equipment, and he can select a batch action to repair multiple pieces of equipment.

Q & A

What is the main purpose of the emergency room scenario described in the script?

The main purpose is to illustrate the power of handling unstructured processes in a dynamic and unpredictable environment, such as an emergency room, where the course of action emerges during process execution.

What are the characteristics of unstructured processes mentioned in the script?

Unstructured processes are highly unpredictable or dynamic, with the course of action not known beforehand. They depend on the information available and involve knowledge workers making informed decisions that define the course of action in each case.

Who are the three stakeholders associated with the case in the script?

The three stakeholders are doctors, nurses, and patients.

What is the first action Jacob, the nurse, takes when a patient arrives?

Jacob's first action is to search for the patient's last name in the system.

What are the two actions available to Jacob as a nurse stakeholder?

The two actions available to Jacob are viewing the patient's medical information through a read-only form and starting a triage process.

What does the triage button do in the script?

The triage button launches a triage process where Jacob fills in required information such as the date of arrival and examination details.

How does the discussions menu function in the script?

The discussions menu is used by all stakeholders related to the case to post comments and work collaboratively.

What does the timeline view in the script show?

The timeline view links together all processes and activities that have been launched, showing the list of people involved, the activity they performed, and the time they resolved it.

What is the role of Dr. Johnson in the script?

Dr. Johnson is a doctor stakeholder who logs in, browses through pending activities, examines the patient, requests exams, and includes results and observations in the discussions.

What is the purpose of the conditional activity 'review exams' in the script?

The conditional activity 'review exams' is enabled using a trigger when both exams requested are finished, and it is allocated to Dr. Johnson for review.

How does Dr. Smith interact with the system in the script?

Dr. Smith navigates through his pending activities, executes new exam activities, uploads results, and triggers a conditional activity when both exams are completed.

What are the two groups available under 'My Stuff' for nurse Jacob in the script?

The two groups under 'My Stuff' for nurse Jacob are health monitoring, which is enabled exclusively for nurses working night shifts, and another unspecified group.

What can Dr. Smith do with the medical equipment collection in the script?

Dr. Smith can see all the equipment that belongs to him and choose to repair one or more by selecting a batch action, which launches a process including all records chosen.