Securden Customer Success

Summary

The speaker discusses transitioning from an outdated on-premise password vault solution to a new, more secure and manageable system. They praise the responsiveness of the support team and the product's ability to integrate with Active Directory, emphasizing its value in maintaining secure access to critical accounts. The customer support is highlighted as exceptionally helpful, with quick resolutions and updates to meet customer needs, making the product indispensable for their operations.

Takeaways

• 🐟 The company is seeking a password vault solution to replace their old, on-premise legacy system.
• 🔒 They require a solution that can be run on-premise for better management and maintenance of secure data.
• 🤝 The skill team's demo was convincing, leading to the decision to move forward with a new solution.
• 👍 The new solution meets their needs and has been very satisfactory so far.
• 🛠️ The support team is reactive and effective in resolving issues, which is crucial for the company.
• 📈 There have been notable improvements in the application, enhancing its functionality.
• 🔄 The ability to write back passwords into Active Directory is highly valued for managing secure accounts.
• 👨‍💼 Customer support is described as always helpful, fixing issues and accommodating new requests promptly.
• 📅 New features and requests are often available in the next release within a few weeks, showing a quick response to customer needs.
• 🌟 The speaker highly recommends the product, praising its usefulness and the exceptional support.

Q & A

What was the primary reason for seeking a new password vault solution?

The company was using a very old legacy on-premise solution and needed something they could manage and maintain with high security to meet their customers' requirements.

What were the key factors that influenced the decision to choose the new password vault solution?

The decision was influenced by a good demo from the skill team, the ability to run the solution on-premise, and the solution's capability to meet the company's security and management needs.

How has the new password vault solution improved the company's operations?

The new solution has provided notable improvements in the application, allowing the company to write back passwords to AD, manage secure accounts, and maintain data security effectively.

What is the company's experience with the customer support of the new solution?

The customer support has been described as amazingly helpful, reactive in resolving issues, and quick to implement new requests within a couple of weeks.

How does the company utilize the new solution's ability to write back passwords to AD?

The company uses this feature to handle accounts that require high security and maintenance, such as not BL glass accounts.

What is the significance of the ability to write back passwords to AD for the company?

This ability is invaluable to the company as it helps in keeping secure accounts maintained and managed effectively.

How quickly does the support team typically address new feature requests?

New feature requests are typically available in the next release within a couple of weeks.

What does the company consider as the key to their positive experience with the new solution?

The company considers the second-to-none customer support as the key to their positive experience with the new solution.

Would the company recommend the new password vault solution to others?

Yes, the company would absolutely recommend the solution to others, citing its usefulness and the brilliant support.

How does the company describe the overall performance of the new solution?

The company describes the overall performance of the new solution as working absolutely brilliantly with little to no issues.

What is the company's strategy for introducing potential customers to the new solution?

The company's strategy involves putting potential customers in touch with the solution provider to speak about the product's benefits and features.