3 steps for clear communication | Jennifer Edwards & Katie Mccleary | TEDxGrandCanyonUniversity

Summary

The video script discusses the importance of emotional intelligence in maintaining healthy relationships and effective communication. Jennifer and Katie introduce the 'CIA' method—concrete, inflated, and assumptions—to help individuals manage their reactions and navigate strong emotions. By applying this strategy, people can prevent misunderstandings and foster better collaboration and leadership, ultimately improving their interactions and decision-making.

Takeaways

• 😡 The video script discusses the challenges of managing reactions, especially during strong emotional experiences, and how they can impact relationships.
• 🗓️ Jennifer sent out a proposal without Katie's review due to an impending deadline, highlighting the importance of timely communication in professional settings.
• 🌐 Society is described as tense and on edge, implying that emotional intelligence is crucial in navigating interpersonal relationships in today's world.
• 💬 The script emphasizes the power of words and how they can build or damage relationships, suggesting the need for mindful communication.
• 🤝 Katie and Jennifer offer strategies to achieve clarity through coaching, emphasizing the role of emotional intelligence in effective teamwork and leadership.
• 🧠 Emotional intelligence is defined as being attentive to emotions and their impact on perceptions and possibilities, advocating for its activation in communication.
• 🔍 The acronym 'CIA' is introduced as a strategy for emotional intelligence, standing for 'concrete, inflated, and assumptions', to help manage emotions before reacting.
• 🏗️ 'Concrete' emotions are real and require compassion and care, while 'inflated' emotions are those that are dwelled upon and intensified, needing to be processed and released.
• 🤔 'Assumptions' are identified as stories we tell ourselves that may not be based on evidence, which can cloud judgment and damage relationships.
• 👂 Listening and curiosity are suggested as ways to help others ground their emotions and gain clarity, promoting healthier interactions.
• 💧 The script uses the metaphor of 'muddy water' to represent disrupted relationships and the importance of cleaning the water for better communication and collaboration.

Q & A

What was the main issue between Jennifer and Katie in the script?

The main issue was that Jennifer sent out a proposal without Katie's review, which caused tension because they missed the deadline.

What does the script suggest is a common problem in today's society?

The script suggests that managing reactions, especially strong emotions, is a common problem in today's tense and sensitive society.

What is the proverb mentioned in the script related to words and their impact on relationships?

The proverb mentioned is 'words build worlds,' emphasizing that the meaning we assign to words impacts our relationships.

How does the script describe the challenges of navigating emotions in relationships?

The script describes it as being in an uncharted territory and likens it to navigating a mucky swamp, where emotions can muddy the water between individuals.

What is the acronym 'CIA' used to represent in the context of the script?

In the script, 'CIA' stands for 'concrete, inflated, and assumptions,' which is a strategy to tap into emotional intelligence and improve relationships.

What does the 'C' in CIA stand for and how is it used to manage emotions?

The 'C' stands for 'concrete.' It is used to determine if an emotion is as heavy as concrete, meaning it's a very real and present emotion that requires empathy and care.

What does the 'I' in CIA represent and how does it relate to emotions?

The 'I' stands for 'inflated.' It refers to the process of acknowledging emotions when they become stronger and stronger, and then processing them in a non-damaging way to let them go.

What is the purpose of investigating for 'A' in CIA?

The 'A' stands for 'assumptions.' The purpose is to question whether the stories we tell ourselves are based on evidence or assumptions, which can cloud judgment and damage relationships.

How does the script suggest using the CIA acronym to improve communication and collaboration?

The script suggests using the CIA acronym as a strategy to elevate emotional intelligence, which can help in managing reactions and preventing misunderstandings in communication and collaboration.

What is the final message of the script regarding the importance of emotional intelligence in relationships?

The final message is to embrace investigating our day-to-day interactions using emotional intelligence, like the CIA strategy, to clean the water for greater communication and collaboration, ultimately improving relationships.