How to Handle Objections | Chief Pathman Senathirajah

Summary

In this motivational video, the speaker, a seasoned network marketer, shares insights on how to handle common objections in the business. He explains that objections are often rooted in people's insecurities and fears, and offers strategies to address them calmly and confidently. The speaker emphasizes persistence, focusing on the positive prospects, and staying motivated despite challenges. He advises against getting defensive and encourages networkers to stay cool under pressure, using techniques like 'feel, felt, found' to build trust. Ultimately, the message is about staying focused on those who are ready to join, while continuing to push forward in building the business.

Takeaways

• 😀 Objections are not personal; they reflect the prospect's own insecurities and fears, not a judgment of you or the business.
• 😀 Stay calm and confident when handling objections. Don’t get defensive or angry; instead, maintain a cool demeanor.
• 😀 Google and online reviews may present negative information, but focus on presenting the full picture, including the company’s long-standing history and credibility.
• 😀 Don’t accept ‘I don’t have money’ as a valid objection. People have money for what matters to them—highlight how this opportunity can help them achieve financial freedom.
• 😀 Time is a common objection. Remind prospects that building a business requires commitment, but 10-15 hours per week can get them started.
• 😀 The 'I have no friends' objection is often an excuse. Everyone knows a circle of 20-30 people they can start with, even if they don’t consider themselves social.
• 😀 'Let me think about it' is a delay tactic. Push for clarity and urgency to help prospects make a decision in the moment.
• 😀 Use the 'Feel, Felt, Found' method to connect with prospects and handle objections. Acknowledge their concerns, share your experience, and explain how others have found success.
• 😀 Focus on the dreamers. Network marketing is about finding people who are willing to build and pursue their dreams, not those who are too afraid to take the leap.
• 😀 Persist through rejection. Even experienced leaders face objections, but staying focused on the people who say yes will lead to success.
• 😀 In network marketing, success is built through consistent presentations and building relationships. You’ll find your most committed team members by sticking with it.

Q & A

What is the main goal of the speaker in this video?

The speaker's main goal is to motivate and guide network marketers on how to effectively handle objections and stay focused on building their business, despite challenges and rejections.

What does the speaker suggest about dealing with objections in network marketing?

The speaker suggests using the 'feel, felt, found' technique to handle objections. This method helps to empathize with the prospect, share a similar experience, and then explain the positive outcome after overcoming the objection.

How does the speaker view the role of objections in network marketing?

The speaker views objections as a normal part of the process, not personal attacks. Objections stem from the prospect's insecurities, fears, or lack of knowledge, and handling them calmly and confidently is crucial.

What does the speaker say about using Google for research on QNET?

The speaker acknowledges that people often use Google to research QNET, but he advises that Google can be biased, showing both positive and negative information. He emphasizes the importance of considering the full picture, including QNET's longevity, global presence, and partnerships.

How does the speaker respond to the common objection that QNET is a scam?

The speaker calmly addresses this by pointing out that network marketing is a legitimate, multi-billion-dollar industry. He also highlights QNET's long existence, partnerships with Formula 1 and Manchester City, and the fact that the company is not banned anywhere in the world.

What approach does the speaker recommend for someone who claims they don't have money to invest?

The speaker challenges the 'no money' objection by suggesting that everyone can find money in some form—whether through a credit card, loans, or support from family. He stresses that the real issue is whether the prospect believes in the potential of the business.

How should network marketers handle the objection 'I don’t have time'?

The speaker advises showing understanding but also questioning the prospect’s time management. He explains that network marketing requires just 10-15 hours a week to get started and that anyone can commit this time for their own success.

What is the speaker's opinion on people who claim they have no friends?

The speaker humorously dismisses the 'no friends' objection, saying that everyone knows at least 20-30 people. He stresses that network marketing can start with a small circle of influence and doesn’t require being overly sociable.

What does the speaker suggest when someone says 'Let me think about it'?

The speaker advises asking for more clarity on what exactly the prospect needs to think about. He encourages pushing for a decision and emphasizes the urgency of acting on the opportunity without delaying.

What final advice does the speaker give regarding rejections and objections?

The speaker reminds network marketers that rejections and objections are part of the process. He encourages them to stay strong, focus on those who say yes, and keep presenting the business to achieve success. He reassures that persistence is key.