APA ITU DIAGRAM FISHBONE?

Summary

In this educational video, the instructor delves into decision-making and problem-solving concepts. The focus is on distinguishing between symptoms and problems, explaining how symptoms (like dizziness or high returns) are often mistaken for the core issue. Using tools like the Fishbone diagram, the instructor illustrates how to identify root causes of business challenges, such as low sales or poor product quality, instead of merely addressing surface-level symptoms. The session emphasizes a structured approach to problem-solving, applying it to both business and personal situations, ensuring that viewers understand the importance of tackling core issues to avoid larger consequences.

Takeaways

• 😀 Identifying the difference between symptoms (gejala) and problems (masalah) is crucial in decision-making.
• 😀 Symptoms are visible signs or indicators of underlying issues that can be perceived through senses like sight, smell, or touch.
• 😀 Problems arise from a gap between the desired state and the actual situation, often causing symptoms.
• 😀 In business, declining sales may be seen as a symptom, but the problem could be related to product quality or production issues.
• 😀 Tools like Fishbone diagrams (Ishikawa) are effective in identifying the root causes of problems within production processes.
• 😀 Fishbone diagrams help track back from symptoms to their underlying causes, ensuring problems are properly addressed rather than just symptoms.
• 😀 The Wiwi diagram, similar to Fishbone, helps identify causes by tracing them from the bottom upwards, providing a clear view of contributing factors.
• 😀 In decision-making, it’s important to focus on solving the root cause of a problem rather than just fixing symptoms.
• 😀 Personal relationships can also benefit from this analysis, where changes in a partner's behavior may be a symptom of deeper issues like unmet needs or constant complaints.
• 😀 Both in business and personal life, identifying and addressing the actual problem leads to more sustainable solutions and better outcomes.

Q & A

What is the main topic of the video?

The video discusses decision-making theory, particularly focusing on the difference between symptoms (indications) and problems, and how to address them using decision-making tools like the Fishbone Diagram and Wiwi Diagram.

What is the distinction between symptoms and problems in decision-making?

Symptoms are visible signs that something is wrong, like nausea or dizziness, which can be perceived by the senses. A problem, on the other hand, refers to the underlying cause that creates a gap between the desired condition and the current situation.

Can you give an example of a symptom and a problem as mentioned in the script?

In the example of a person feeling nauseous, the symptom is nausea itself. The problem is that the person did not eat breakfast, which caused the nausea. Identifying and addressing the problem (lack of food) resolves the symptom.

What is the Fishbone Diagram, and how is it used?

The Fishbone Diagram (Ishikawa Diagram) is a tool used to identify the root causes of problems, especially in quality management. It helps in visualizing all possible causes contributing to a specific problem, such as poor product quality.

What example was given for using the Fishbone Diagram in the script?

An example was given involving high product returns. The Fishbone Diagram helped identify causes like defective barcodes, broken printers, or issues with the packing process as contributing factors to the high return rate.

How does the Wiwi Diagram differ from the Fishbone Diagram?

The Wiwi Diagram is focused on identifying the causes of a problem from the bottom to the top. It shows how various factors contribute to a specific issue, like a drop in sales, by identifying the underlying causes like parking problems or poor store layout.

What role does identifying the root cause play in decision-making?

Identifying the root cause is crucial because addressing the root cause prevents recurring symptoms. Without addressing the problem, the symptoms may continue, leading to bigger issues like bankruptcy or relationship breakdowns.

In the script, what happens when symptoms are focused on instead of the problem?

If the focus is solely on symptoms, such as high product returns or dissatisfaction, without identifying and addressing the root cause (like defective barcodes or poor packing), the issue may worsen, leading to negative outcomes like business failure or relationship problems.

Why is it important to distinguish between symptoms and problems in a business context?

Distinguishing between symptoms and problems helps in finding effective solutions. Symptoms are often easier to notice, but solving the root problem is necessary to prevent recurring issues and ensure long-term success.

What is the final takeaway from the video regarding decision-making?

The final takeaway is that decision-making should focus on solving the root cause of problems rather than just addressing the symptoms. This approach ensures more effective problem-solving and prevents recurring issues.