Bab 1 PPB (Pemodelan Proses Bisnis) : Apa itu Proses Bisnis?

Summary

This video provides an introduction to Business Process Modeling (BPM), focusing on the importance of identifying, analyzing, and improving business processes within an organization. It explains the shift from department-based to process-based structures, emphasizing customer-focused processes. The PDCA (Plan-Do-Check-Act) model is introduced as a method for continuous performance improvement. The content covers key concepts like the classification of business processes into main, supporting, and development processes, and the need for companies to enhance their operations to remain competitive. The video sets the foundation for deeper exploration of BPM in future sessions.

Takeaways

• 😀 Understanding business process modeling is essential for identifying and improving business processes.
• 😀 A business is a coordination of tasks and people working together to meet a demand or complete complex tasks.
• 😀 Organizations evolve from being department-based to process-based to improve efficiency and communication.
• 😀 Departmental organization can limit communication and create issues with authority, making cross-departmental collaboration difficult.
• 😀 Focusing on business processes allows for a clearer focus on customer needs and better value creation.
• 😀 Each business process must have an owner who is responsible for its outcome and performance.
• 😀 A business process transforms inputs into measurable outputs through a series of logical, repeated activities.
• 😀 Business processes are classified into three categories: core processes, supporting processes, and development processes.
• 😀 Continuous performance improvement is crucial for companies to remain competitive and meet customer expectations.
• 😀 The PDCA (Plan-Do-Check-Act) model is a framework for continuous improvement in business performance.
• 😀 Companies should form performance improvement teams that focus on leadership, authority, customer satisfaction, and supplier relationships.

Q & A

What is the main focus of the Business Process Modeling course?

The main focus of the Business Process Modeling course is to help students understand and identify business processes within an organization, and to learn tools for improving performance.

How can we visualize the process involved in delivering a product or service to the customer?

We can visualize the process by identifying the steps involved in delivering the product or service, from the initial stages to the point where the customer can use it as intended.

What are the two main objectives of Business Process Modeling?

The two main objectives are: (1) To understand and identify business processes in an organization, and (2) To recognize and apply tools for performance improvement.

What is the difference between departments and processes in an organization?

Departments are groups formed based on specialized skills, whereas processes are the coordinated activities that an organization undertakes to fulfill its tasks and meet customer demands.

What are some advantages of organizing a company by departments?

Advantages include specialized labor, reduced costs from centralized functions, safer work environments, and clearer organizational structures.

What problems arise from organizing a company by departments?

Problems include limited communication across departments, restricted task performance, and each department focusing solely on maximizing its own influence and authority.

How does the focus on business processes differ from departmental organization?

The focus on business processes emphasizes customer satisfaction and clearer communication between departments. It also ensures that each process has an owner and focuses on improving overall efficiency and resource management.

What is a business process, and how is it classified?

A business process is a logical sequence of activities that uses resources to convert inputs into measurable outputs. It is classified into three types: core processes, supporting processes, and development processes.

Why is it important for companies to improve their business processes?

It is important because all processes tend to lose efficiency over time. Without continuous improvement, a company risks falling behind competitors and failing to meet customer expectations.

What model can be used to improve business performance, and what are its key stages?

The PDCA (Plan-Do-Check-Act) model can be used. Its key stages are: Plan (define goals and processes), Do (implement processes), Check (monitor and evaluate), and Act (make improvements based on evaluation).