Transforming Healthcare: A Journey with Dr. Subhash Chandra | Innovations in Medicine and Leadership

Summary

Subash Chandra, a 28-year-old doctor with a background in management, discusses his journey in transforming his family's small 30-bed hospital into a digitally advanced healthcare facility. He highlights the introduction of an in-house developed hospital management system, improved patient follow-up, and staff training programs. Subash emphasizes the importance of courage and guidance for young doctors to become entrepreneurs, sharing his experience with the Doctor Entrepreneurs Academy and his plans for expansion.

Takeaways

• 😀 The speaker discovered a community for doctor entrepreneurs that encourages doctors to become entrepreneurs and found it very helpful.
• 🎓 Subash Chandra, a 28-year-old doctor with an MSN in general surgery, comes from a family of doctors and aims to improve his small 30-bed hospital.
• 🏥 Subash has a vision to expand his hospital and implement better management practices learned from observing day-to-day hospital activities.
• 🤔 He identified key challenges such as the lack of awareness about corporate hospitals, patient focus on cost over care, and the need for a patient follow-up system.
• 💰 Subash addressed financial concerns by balancing hospital profitability with quality care at a reasonable cost, especially in a tier-3 city.
• 👨‍⚕️ To overcome staffing issues, he analyzed corporate pay scales and business models to attract and retain quality doctors and staff.
• 🛠️ The hospital introduced an online appointment system, improving patient convenience and becoming the first in the area to do so.
• 💡 Subash and his team developed an in-house Hospital Management System (HMS) to streamline operations, including a patient follow-up system and automated feedback.
• 🏆 The hospital received the 'ET Healthcare Award' for its work in the infertility segment, providing encouragement and validation for their efforts.
• 📈 Subash emphasized the importance of courage and guidance for young doctors interested in entrepreneurship, suggesting platforms like 'Doctor' for support.
• 🔄 He also highlighted the integration of staff training and HR into their system, creating a periodic evaluation system to improve staff performance and satisfaction.

Q & A

What was the initial reaction of the interviewee after watching a webinar by the host?

The interviewee found the webinar very useful and was unaware of the existence of a community for doctor entrepreneurs. This led to an immediate decision to join the community, feeling that it would be helpful to have guidance in entrepreneurial endeavors.

What is the background of Subash Chandra, the interviewee?

Subash Chandra is a 28-year-old doctor who has completed his MSN in general surgery. He comes from a family of doctors, with both parents being doctors, and he currently manages a small hospital with around 30 beds.

What were some of the challenges Subash faced in managing his hospital?

Subash faced challenges such as a lack of awareness about corporate hospitals and quality healthcare in his tier-3 city, balancing profit and loss while providing quality care, and the absence of a patient follow-up and feedback system.

How did Subash address the issue of patient care and profitability in his hospital?

Subash focused on providing better care at a lower price while ensuring profitability. He introduced an online appointment system, improved patient feedback, and streamlined the work process with more doctors and support staff.

What was the initial situation regarding the online appointment system in Subash's hospital?

The hospital was the first in the area to introduce an online appointment system. Initially, there was skepticism about its adoption due to the perceived lack of internet literacy among the local population.

How did Subash manage to increase the number of doctors in his hospital?

Subash observed the pay scale and business model of corporate hospitals and implemented a similar system with a lower salary range. He also focused on improving infrastructure and patient footfall, which attracted doctors to join.

What unique system did Subash develop for his hospital?

Subash developed an in-house Hospital Management System (HMS) with features like patient follow-up reminders, automated feedback collection, and a periodic evaluation system for staff.

How has the patient follow-up system improved the hospital's bed occupancy rate?

The patient follow-up system has increased the bed occupancy rate from 8-9% to 30% by ensuring that patients remember and attend their follow-up appointments.

What recognition has Subash's hospital received?

The hospital received the 'Terish Cares' award in the infertility segment by ET Health World in 2019 and was recognized as one of the '30 Under 30 Young Entrepreneurs'.

What advice does Subash have for young doctors interested in entrepreneurship?

Subash advises young doctors to have courage, seek proper guidance, and join platforms like the one he joined to get ideas and support. He emphasizes the importance of sticking with their ventures even in the face of challenges.

What is Subash's future plan for his hospital?

Subash plans to expand his hospital to 100 beds and start DNB (Diplomate of National Board) courses, aiming to provide further education and training for medical professionals.