Garuda Indonesia - Garuda Operation Center (GOC): On Time Anytime

Summary

This video follows a traveler who faces a delay due to traffic, missing their flight and needing to reschedule. They visit Garuda Indonesia’s Operations Control Center, where they learn about the sophisticated systems in place to maintain on-time flight performance. The speaker explores how the airline tracks flights, manages crew dispatch, and deals with delays using advanced technologies and strategies. Through the visit, the speaker gains a deeper appreciation for the complexity and professionalism behind Garuda Indonesia's operations. The video highlights the importance of meticulous planning and coordination in ensuring smooth and timely airline services.

Takeaways

• 😀 The speaker is stuck in traffic and needs to reschedule a flight with Garuda Indonesia due to being far from the airport.
• 😀 The speaker successfully reschedules their flight to the next available one after contacting the airline.
• 😀 Garuda Indonesia has an average of 500-520 daily flights to 65 destinations.
• 😀 In 2013, Garuda Indonesia achieved an 83.79% on-time performance rate.
• 😀 The airline uses a sophisticated operation control center (OCC) to monitor and manage flights.
• 😀 Garuda tracks every movement of its aircraft using a flight-following system in real-time.
• 😀 The airline anticipates delays by profiling standby crews and adjusting schedules when necessary.
• 😀 Flight attendants and pilots have their schedules set a month in advance, available online.
• 😀 Crew dispatching is a critical function, ensuring timely assignments and smooth flight operations.
• 😀 The Operation Control Center operates 24/7, and every second counts to maintain punctuality and safety.
• 😀 The speaker is given a tour of Garuda’s internal airport area, gaining insight into the dispatch system and operations.

Q & A

What was the reason the person had to reschedule their flight?

The person got stuck in traffic and was unable to reach the airport on time, causing them to miss their flight.

How did the person handle the flight rescheduling?

The person called the airline to reschedule their flight to the next available one, successfully adjusting the timing to the following day.

What did the person learn about Garuda Indonesia's flight operations?

The person learned about Garuda Indonesia's sophisticated operations center, which ensures on-time performance and handles flight management, including aircraft tracking and crew scheduling.

What is the purpose of the Operations Control Center at Garuda Indonesia?

The Operations Control Center is responsible for overseeing Garuda Indonesia's daily flight operations, ensuring timely departures, and addressing any issues that might cause delays.

How does Garuda Indonesia handle delays caused by external factors?

Garuda Indonesia anticipates external delays by picking up crews in advance and having standby crews available to cover unexpected events.

What role does the 'flight following' section play in Garuda Indonesia's operations?

The 'flight following' section monitors the movement of every aircraft in real time to ensure that all flights stay on schedule.

How does Garuda Indonesia ensure crew availability for timely flights?

Garuda Indonesia profiles crews, schedules them in advance, and ensures that they are available and ready to work by dispatching them from an internal airport.

What technology does Garuda Indonesia use to maintain on-time performance?

Garuda Indonesia uses sophisticated computerized systems to track flights, monitor crew activities, and manage operational schedules, ensuring smooth flight management.

How are pilots and crew members scheduled at Garuda Indonesia?

Pilots and crew members have their schedules set once a month and can access them online at any time to ensure smooth operations.

What was the person's impression of Garuda Indonesia's operations center?

The person was impressed by the professionalism and complexity of the operations center, realizing the level of detail and coordination required to maintain timely flight schedules.