(KUPAS TUNTAS) Fase CONTROL dalam DMAIC

Summary

In this video, Budi Darmawan, a senior consultant at PT SSCX International, discusses the 'Control' phase in the Lean Six Sigma methodology. He emphasizes the importance of ensuring continuous improvement by reviewing operational processes, revising documents, and communicating changes effectively to all team members. Darmawan explains that the goal is to create a sustainable improvement system, making sure the improvements are implemented correctly and evaluated over time. The video encourages organizations to focus on long-term success by preparing processes for smooth transitions and ongoing optimization.

Takeaways

• 😀 The 'Control' phase in Lean Six Sigma ensures that improvements are sustained over time, avoiding backslides after the initial positive results.
• 😀 Control involves validating and preparing everything for handover to the process owner, including making necessary changes to procedures and work instructions.
• 😀 It's essential to update and standardize processes, so operators or managers can follow the changes without difficulty.
• 😀 The 'Control' phase also focuses on assessing the value or benefits generated by improvements, such as increased productivity or reduced costs.
• 😀 Once implemented, it's important to measure the impact of changes, looking at benefits within a short to medium timeframe (e.g., 2-3 weeks).
• 😀 A yearly review is recommended to assess the long-term benefits of the changes implemented during the 'Control' phase.
• 😀 Effective handover to process owners ensures they take responsibility for maintaining improvements while receiving clear guidance on how to proceed.
• 😀 Document revisions and updates should be well-communicated to all stakeholders, not just the direct process owners, but also their supervisors or managers.
• 😀 It's crucial to provide training or communication around the updated procedures, ensuring that the new process is well-understood and followed.
• 😀 After completing the 'Control' phase, organizations should establish an evaluation or audit system to monitor the sustainability of improvements over time.

Q & A

What is the focus of the Control phase in Lean Six Sigma?

The Control phase ensures that the improvements made during the previous phases are sustained and continuously implemented without reverting to the old ways.

Why is the Control phase critical in Lean Six Sigma?

The Control phase is crucial because it ensures that the improvements are maintained over time. Without proper control, the benefits from improvements can be lost, and the process might revert to its previous state.

What are the key actions that need to be taken in the Control phase?

Key actions include preparing for the handover of the process to the owner, updating procedures and documentation, reviewing the benefits achieved, and ensuring effective communication and socialization of changes.

What should be done before handing over the process to the process owner?

Before the handover, it is important to ensure that all changes are documented, operational procedures are updated, relevant instructions are revised, and that the process owner is fully prepared to take responsibility.

How can the success of the improvements be assessed in the Control phase?

The success of the improvements can be assessed by reviewing the benefits, such as reduced defects, improved productivity, and time savings. This should be done regularly, for example, after a few weeks or months.

What role does communication play in the Control phase?

Communication is key to ensuring that all stakeholders, including operators, managers, and supervisors, are fully aware of the changes and are aligned on how to implement the new procedures.

How often should the effectiveness of the improvements be reviewed?

The effectiveness of the improvements should be reviewed periodically, such as after 3 months, 6 months, or 1 year, to ensure that the improvements are being sustained.

What should be done to ensure that the changes are effectively implemented by the process owner?

It is important to validate the new procedures, ensure they are finalized, and provide proper training or socialization to the process owner and other involved parties to ensure smooth implementation.

What is the importance of standardizing and updating documentation in the Control phase?

Standardizing and updating documentation, such as operational procedures and working instructions, is essential for ensuring that everyone involved knows their roles and responsibilities, and that the new procedures are clear and effective.

What happens once the Control phase is complete?

Once the Control phase is complete, the responsibility for maintaining the improvements is handed over to the process owner. The project is considered finished, but regular evaluations will help ensure long-term success and sustainability of the improvements.