SIMPUS JOMBANG

Summary

The transcript revolves around a discussion on improving healthcare services at a Puskesmas (health center) in Jombang. The conversation highlights the challenges of long patient waiting times, the confusion caused by multiple medical records for a single patient, and the inefficiencies of manual systems. Participants emphasize the need for an integrated application to streamline services, reduce patient complaints, and improve decision-making. The session concludes with a commitment to communicate these concerns with the Health Department and explore the development of a new digital system to address these issues.

Takeaways

• 😀 The manual registration system at Puskesmas is causing delays and inefficiencies, with long patient wait times.
• 😀 Multiple patient records are creating confusion and complicating service delivery.
• 😀 There is a need for a digital system or application to streamline patient registration and record management.
• 😀 Community feedback highlights frustrations with the outdated manual process at Puskesmas.
• 😀 The introduction of a digital system could help improve the flow of services and make the process more organized.
• 😀 The Puskesmas staff acknowledges the complaints and is considering a solution to resolve the issues.
• 😀 A proposal was made to develop a new system that will benefit both patients and healthcare workers.
• 😀 The local health department (Dinas Kesehatan) will be involved in discussing potential digital solutions.
• 😀 There is a strong emphasis on creating a user-friendly application to improve healthcare services in the region.
• 😀 A shift toward more efficient digital tools is seen as necessary for keeping up with the evolving needs of the healthcare sector.
• 😀 Despite the challenges, there's a positive outlook on the progress being made, with some improvements already seen at Puskesmas Jombang.

Q & A

What is the main topic discussed in the transcript?

The transcript discusses the implementation of an application system to improve the healthcare services at Puskesmas (community health center) and addresses issues like long patient waiting times and management of medical records.

What problem is being highlighted regarding patient services at Puskesmas?

One of the main issues discussed is the long waiting times for patients and the problem of patients having multiple medical records, which complicates the service delivery.

How does the script suggest addressing the problem of long waiting times?

The script suggests implementing a system, possibly an application, to streamline the registration and management processes, thereby reducing waiting times and improving the overall service efficiency.

What is the role of the Head of the Health Department in the discussion?

The Head of the Health Department is mentioned as a key figure who will receive feedback from the Puskesmas and help communicate the issues to higher authorities for possible solutions, including the implementation of a new system.

What suggestions are made regarding the use of technology in Puskesmas services?

The script highlights the need for a digital system or application to replace outdated manual processes, with the goal of improving patient registration and service management.

What is the significance of the 'Jombang symbol' mentioned in the script?

The Jombang symbol is discussed in the context of being an unnecessary burden for the staff and patients, as it adds no meaningful value to the healthcare system. The focus should be on more practical tools like the healthcare application.

How does the script describe the evolution of healthcare service delivery?

The script indicates that healthcare services are evolving through the adoption of new technologies and systems, such as the application that is being discussed, which aims to improve service efficiency and patient experience.

What does the script suggest about the relationship between healthcare workers and the public?

The script emphasizes a human-centered approach in healthcare delivery, with references to improved interpersonal interactions and efforts to be more accommodating and responsive to patient needs.

What feedback is given regarding the existing healthcare system at Puskesmas?

The feedback mentions that the current system, which involves manual processes, is outdated and inefficient, leading to long patient wait times and administrative complications.

What are the benefits mentioned of adopting an application for healthcare services?

The application is expected to reduce waiting times, eliminate multiple medical records for a single patient, and generally streamline administrative processes, leading to better patient care and service delivery.