ManPro13 Manajemen Pemangku Kepentingan Proyek

Summary

This video discusses the essential aspects of stakeholder management in project management, emphasizing the importance of identifying, planning, managing, and controlling stakeholder engagement. The speaker outlines the four main steps: identifying stakeholders, planning strategies to manage them, engaging them throughout the project, and monitoring engagement. It covers internal and external stakeholders, the need for clear communication, and the role of tools like issue logs and software to track and manage relationships. The video also highlights practical advice on managing conflicts, anticipating issues, and controlling project scope to ensure successful outcomes.

Takeaways

• 😀 Stakeholder management is critical in project management to ensure project success and meet the needs of all involved parties.
• 😀 The four key steps in managing stakeholders are identification, planning, managing engagement, and controlling engagement.
• 😀 Identifying stakeholders involves recognizing those directly involved in or affected by the project, both internal and external.
• 😀 Internal stakeholders include project sponsors, team members, operational managers, and top management.
• 😀 External stakeholders can include customers, suppliers, competitors, government bodies, and local communities who may be impacted by the project.
• 😀 A stakeholder register helps keep track of important information about stakeholders, such as their roles, contact details, and expectations.
• 😀 Stakeholder classification is done based on their power and interest, helping prioritize engagement strategies.
• 😀 Effective stakeholder management requires continuous communication to address their concerns and align expectations.
• 😀 Managing expectations is done using tools like the Expectations Management Matrix to balance scope, time, and cost constraints.
• 😀 Issue logs should be used to document and track problems, ensuring timely resolution and managing stakeholder concerns effectively.
• 😀 Proactive planning, including clear contract terms and emergency plans, helps in managing stakeholder expectations and avoiding conflicts.

Q & A

What is the main focus of project stakeholder management?

The main focus of project stakeholder management is to identify, understand, and work with various stakeholders involved or affected by the project, ensuring their needs and expectations are met while addressing any issues or changes in the project.

Why is stakeholder management crucial in project execution?

Stakeholder management is crucial because projects often experience changes in specifications due to various factors, such as technical issues or requests from project owners and staff. Effective management helps prevent conflicts and ensures project success by meeting stakeholder expectations.

What are the four main steps in stakeholder management?

The four main steps in stakeholder management are: 1) Identifying stakeholders, 2) Planning how to engage with them, 3) Managing stakeholder engagement throughout the project, and 4) Controlling and adjusting stakeholder engagement strategies as necessary.

Who are the internal stakeholders in a project?

Internal stakeholders include the project sponsor, project team, support staff, and internal customers. Other internal stakeholders can be top management, operational managers, functional managers, and other key figures within the organization.

What are external stakeholders in a project?

External stakeholders are individuals or groups outside the organization who may be affected by or have an interest in the project. This includes customers, competitors, vendors, suppliers, government entities, and the local community.

What is a stakeholder register and why is it important?

A stakeholder register is a document that tracks key information about each stakeholder, including their name, position, contact details, and the nature of their influence or interest in the project. It is important because it helps in organizing and managing communication with stakeholders effectively.

How do stakeholders impact the success of a project?

Stakeholders can significantly impact the success of a project through their level of support or opposition. Their needs and expectations must be managed effectively to avoid conflicts and ensure that the project meets its goals within the constraints of time, scope, and cost.

How should a project manager handle stakeholders with high power but low interest?

For stakeholders with high power but low interest, the project manager should keep them satisfied with regular updates and ensure they are informed, but not overly involved. Their needs and interests should be managed with minimal effort.

What is the significance of managing sensitive information in a project?

Managing sensitive information is important to ensure confidentiality and protect the interests of stakeholders. Sensitive information should not be included in official project documents and should only be shared with key personnel on a need-to-know basis.

What strategies can be employed to influence stakeholders effectively?

To influence stakeholders effectively, a project manager can tailor communication and engagement strategies based on the stakeholders' interests and power. This might include providing clear and convincing arguments, ensuring transparency, and aligning the project's benefits with the stakeholders' goals.