TUGAS KOMUNIKASI EFEKTIF

Summary

This transcript captures a series of interactions between hospital staff and patients in Yogyakarta. It includes phone conversations with a nurse updating a patient's family about their condition, as well as in-person consultations with a woman seeking medical help after a fall. The dialogue highlights the hospital's busy environment, the patient's medical needs, and staff efforts to address concerns. The interactions are characterized by a mix of formal medical communication, patient care updates, and some minor interruptions during the conversations.

Takeaways

• 😀 A nurse named Far from the Pjani Hospital in Yogyakarta is speaking with the family of a patient named Bapak Bagus who has lost consciousness.
• 😀 The nurse informs the family that Bapak Bagus was admitted to the hospital due to sudden unconsciousness and assures that a doctor is attending to him.
• 😀 The nurse explains that Bapak Bagus is receiving care, but there are many patients in the hospital, which may cause some delay in further actions.
• 😀 A second conversation involves a woman, Ibu Afifa, who was involved in an accident at home and seeks medical help due to lingering pain.
• 😀 Ibu Afifa was first treated by a traditional masseuse but continues to feel pain and decides to visit the hospital for further care.
• 😀 A nurse offers Ibu Afifa an appointment and directs her to wait in the designated waiting area until her name is called to see Dr. Sria.
• 😀 Ibu Afifa explains the circumstances of her injury and requests help, detailing how she fell in the bathroom and had not fully recovered after visiting the masseuse.
• 😀 The doctor examines Ibu Afifa and decides to prescribe medications for her pain management, asking about her medical history and allergies.
• 😀 The prescribed medications include pain relievers and an anti-inflammatory drug, with instructions on how to take them (three times a day after meals and before meals for the anti-inflammatory drug).
• 😀 In the final part of the transcript, there's an unrelated exchange involving someone trying to inquire about medical treatment or services at the hospital, though this part of the conversation is less clear.

Q & A

What is the main issue being discussed in the script?

The main issue revolves around a patient who has been admitted to the hospital due to an unexpected loss of consciousness, and another patient who has been experiencing pain after a fall.

Who is Far in the conversation?

Far is a nurse from the Pjani Hospital in Yogyakarta, reaching out to the family of a patient named Bapak Bagus.

What is the role of the family member in the conversation?

The family member is the wife of the patient, Bapak Bagus, and she is seeking information and updates on his condition after he lost consciousness.

What is the condition of Bapak Bagus when the nurse checks on him?

Bapak Bagus's condition has improved, and he is advised to continue taking his medication as prescribed.

What advice is given to the family regarding Bapak Bagus’s treatment?

The nurse advises that Bapak Bagus should take his prescribed medication, including one dose after each meal, to help with his recovery.

What is the issue with the second patient, Ibu Afifa?

Ibu Afifa has pain after falling in the bathroom. Despite visiting a massage therapist, she still experiences discomfort and decides to seek further treatment at the hospital.

What action is taken to assist Ibu Afifa?

The nurse creates a queue for Ibu Afifa to see the doctor, and she is instructed to wait in the waiting area until her name is called.

What medication is prescribed for Ibu Afifa?

Ibu Afifa is prescribed a pain medication to be taken three times a day after meals, along with an anti-inflammatory medication to be taken once a day before meals.

Does Ibu Afifa have any allergies to medications?

No, Ibu Afifa does not have any known allergies to medications, as confirmed by the nurse during the consultation.

What is the final step for both patients in the script?

Both patients are given instructions for follow-up care. Bapak Bagus is advised on his medication, while Ibu Afifa receives her prescription and is informed of the proper dosage schedule.