Dear Samsung, tolong lebih perhatian sama konsumen anda...

Summary

The speaker shares their experience as a family of foldable phone users, praising the Samsung Galaxy Z Fold 4 and Z Flip 4 for their multitasking capabilities and portable tablet feel. However, they encounter issues with the foldable screen's durability, as the anti-scratch layer bubbles, a common problem not covered by warranty. They compare Samsung's customer service to Oppo's, highlighting Oppo's more consumer-friendly approach with a screen protection refresh service. The speaker calls for better service from Samsung, especially with the emergence of competitive foldable phone brands.

Takeaways

• 📱 The user and their family are avid users of foldable smartphones, with the Samsung Galaxy Z Fold 4 and Z Flip 4 being their current devices.
• 🔥 The Samsung Galaxy Z Fold 4 is praised for its outstanding features, multitasking capabilities, and a flexible taskbar, making it a top choice in foldable phones.
• 💔 The user experienced a common issue with the foldable phones where the screen protector developed bubbles, which is not a rare case and has affected other models like the Z Fold 3.
• 🚫 The user warns against attempting to fix the bubbling issue by applying pressure to the screen, as it can cause permanent damage to the pixels.
• 💡 The user found a solution to their screen issue by replacing the screen protector themselves, after a frustrating experience with official Samsung support.
• 💰 The user was disappointed with Samsung's customer service, as they had to pay a high fee for a common issue that was not covered under warranty, unlike some competitors.
• 🆚 The user compares Samsung's service to Oppo's, highlighting Oppo's more consumer-friendly approach with a refresh service for the screen protector within a year.
• 📉 The user expresses frustration with Samsung's lack of a clear solution or official response to the common screen protector issue, leading them to seek help through unofficial channels.
• 🛍️ The user decided to purchase a screen protector from Tokopedia, a third-party seller, after being unhappy with the official service's cost.
• 🤝 The user hopes for better competition in the foldable smartphone market to encourage companies like Samsung to improve their customer service and warranty offerings.
• 📲 The user ends with a call for brands to always strive to provide the best for consumers, rather than cutting corners on service and support.

Q & A

What are the main benefits David and Windy have experienced with foldable phones?

David and Windy have praised their foldable phones, Samsung Galaxy Z Fold 4 and Z Flip 4, for features like advanced multitasking, a responsive taskbar, and the foldable screen that makes the phone feel like a portable tablet.

What is the common issue David and Windy faced with their foldable phones?

Both David and Windy faced issues with the screen protectors on their foldable phones, where bubbles formed under the anti-scratch layer after some use, which is a common issue with foldable devices.

How did David solve the problem of bubbles under the screen protector?

David bought a third-party screen protector brand called Whestone from Tokopedia for around Rp300,000, removed the original screen protector carefully, and replaced it himself.

Why does David mention that screen protector bubbling is a common issue?

David highlights that bubbling in the screen protector is not a rare problem but a common issue for foldable devices, due to the flexible nature of the screen and the constant stress it undergoes when folded and unfolded.

What advice does David give to users experiencing bubbles in their foldable phone screens?

David advises against pressing the bubbles to flatten them, as this could damage the sensitive foldable screen. He refers to a bad experience shared by another YouTuber, Wisnu Kumoro, who damaged his screen by pressing the bubbles.

How does David feel about Samsung's service for foldable phone screen protector issues?

David is disappointed with Samsung's service, as they charge Rp350,000 to replace the screen protector even though the issue is common with foldable phones. He also finds the information on servicing foldable phones unclear and not easily accessible.

What comparison does David make between Samsung and Oppo's services for foldable phones?

David compares Samsung with Oppo, noting that Oppo offers a 'refresh service' that allows users to replace the screen protector twice a year for free, unlike Samsung, which charges for this service.

What is David’s overall opinion of Samsung’s customer service for foldable phones?

David believes Samsung's customer service has become less consumer-friendly over time, especially for foldable devices, as they used to offer more premium support for earlier models, but now charge for common issues like screen protector replacement.

Why does David think competition in the foldable phone market is beneficial?

David believes competition from companies like Oppo will push Samsung to improve its customer service and offer better options for foldable phone users, which could benefit consumers overall.

Despite the service issues, why does David continue to recommend foldable phones?

David continues to recommend foldable phones because their features are unmatched by any other device. The multitasking capabilities and foldable screen make them too valuable for him to consider switching to a traditional smartphone.