Pengalaman Kerja di Bank Syariah Sebagai Community Officer

Mbak Uji
28 Dec 202120:45

Summary

TLDRIn this video, the creator shares their experience working as a Community Officer at BTPN Syariah, a bank focused on empowering women entrepreneurs. They explain the role, which involves finding groups of women in need of business loans, ensuring repayment, and helping them grow their businesses. The video covers the recruitment process, job responsibilities, and various benefits, such as a salary, transportation, and insurance. They also discuss the challenges of dealing with difficult clients and the rewards of working with inspiring individuals. Viewers are encouraged to stay tuned for more content in the future.

Takeaways

  • 😀 The video creator took a long break from uploading content due to being busy, but is now sharing their work experience at BTPN Syariah.
  • 💼 Community officers (CO) at BTPN Syariah primarily work in marketing and serve communities, especially helping groups of women in rural and suburban areas with microfinance.
  • 🎓 The minimum education requirement for the role of CO is a high school diploma (SMA), but those with higher education (D3 or S1) can apply as well with slightly higher pay.
  • 📝 The recruitment process involves psychological tests like Kraepelin or Pauli tests, interviews, and medical checkups, which are all provided free of charge.
  • 🚀 The role of a community officer includes finding and forming groups of women who need small loans for businesses, monitoring their repayment, and ensuring they meet certain targets.
  • 🚗 COs receive various work benefits, including a salary aligned with the local minimum wage (UMK), a motorbike for transportation, fuel allowances, health insurance, and BPJS coverage.
  • 🏠 Community officers often work in teams and are provided housing if necessary, including assistance with housework and meals, to support their fieldwork.
  • 💬 The role requires strong communication and negotiation skills, especially when dealing with loan repayments and difficult clients.
  • 👥 The job can be mentally demanding, especially when dealing with challenging customers, but also offers opportunities for personal growth and development.
  • 🎁 The job also offers incentives, like small rewards for clients and recognition for high-performing teams, fostering a sense of camaraderie and fulfillment among COs.

Q & A

  • What is the main topic of the video?

    -The video focuses on the speaker's experience working as a Community Officer and Senior Community Officer at BTPN Syariah. It discusses the roles, responsibilities, and recruitment process for these positions.

  • What is the role of a Community Officer at BTPN Syariah?

    -A Community Officer at BTPN Syariah is responsible for marketing the bank’s services, finding groups of women in need of business loans, and assisting with loan collection and disbursement. The role also involves meeting certain performance targets.

  • What educational qualifications are required to apply for a Community Officer position?

    -The minimum educational requirement to apply for a Community Officer position is a high school diploma (SMA or equivalent). However, candidates with a D3 or S1 degree are also eligible, with a slight difference in the base salary.

  • How is the recruitment process for a Community Officer position described?

    -The recruitment process includes a Kraepelin or Pauli psychometric test, followed by an interview and medical check-up. It is often done in schools or recruitment events, with a focus on fresh graduates.

  • What are the key tasks of a Community Officer?

    -The key tasks include finding women entrepreneurs for group loans, assisting in loan collection, attending group meetings, ensuring repayment on time, and achieving monthly loan disbursement targets.

  • What benefits does a Community Officer receive?

    -Benefits include a base salary aligned with the regional minimum wage, a motorbike provided by the company for fieldwork, fuel allowance, health insurance (BPJS and private insurance), and incentives based on performance.

  • What challenges might a Community Officer face?

    -Challenges include dealing with difficult or non-paying clients, handling fieldwork in various conditions, managing large amounts of paperwork, and meeting performance targets. Facing resistance during loan collection is also a common issue.

  • What is the difference between a Community Officer and a Senior Community Officer?

    -A Senior Community Officer (formerly known as the Manager Sentra) supervises Community Officers and assists in handling more difficult clients or escalated situations. They play a leadership role in managing teams and ensuring loan repayment.

  • How does BTPN Syariah support women entrepreneurs?

    -BTPN Syariah provides group loans to women, primarily in rural and suburban areas, to help them start or grow their businesses. The loans are distributed in groups to encourage support and accountability among members.

  • What impact does the job have on the personal development of a Community Officer?

    -Working as a Community Officer helps individuals develop strong communication skills, leadership abilities, and resilience. They gain experience in dealing with various client personalities and managing challenging situations.

Outlines

00:00

📢 Introduction and Channel Update

The speaker opens the video by greeting viewers and sharing that they have been inactive on the channel for almost a month due to a busy schedule. The purpose of this video is to share their experience working at BTPN Syariah, specifically discussing the roles and responsibilities of a Community Officer (CO) and a Senior Community Officer (SCO). They briefly describe the bank's focus on serving women in rural areas, and encourage viewers, especially fresh graduates, to watch the video until the end to learn more about these positions.

05:02

💼 Overview of Community Officer Role

The speaker explains that the position of Community Officer at BTPN Syariah was previously known as 'Pembina Sentra.' This role has evolved, reflecting changes within the bank, and now entails duties similar to marketing. The COs are responsible for finding and managing groups of women who need business loans. They also highlight that the minimum educational requirement for this role is a high school diploma, with higher qualifications leading to slight variations in salary. The speaker describes the recruitment process, which includes psychometric tests, interviews, and medical check-ups, all offered at no cost to applicants.

10:04

🏦 Detailed Role Description and Benefits

The speaker provides a comprehensive overview of the Community Officer’s tasks, emphasizing the focus on recruiting groups of women for business loans. COs are expected to ensure that these groups work together to repay their loans. They share insights on the facilities offered to employees, including a salary that adheres to the local minimum wage, loan assistance, and insurance coverage. Community Officers are provided with a company motorcycle for transportation and given allowances for fuel. The role is field-intensive, with COs traveling to rural areas to engage with potential clients and monitor existing groups.

15:07

🚀 Challenges and Operational Details

The speaker elaborates on the operational aspects of a Community Officer’s work, including organizing group meetings and managing loan disbursements and collections. The CO’s responsibilities also extend to maintaining relationships with the clients, ensuring loan repayments, and assisting when issues arise. They stress the importance of mental resilience and strong communication skills, as handling difficult clients is part of the job. The speaker shares that if the clients miss payments, the CO must work closely with senior officers to resolve the situation, reflecting the role's demanding nature.

20:09

📈 Salary, Career Growth, and Job Satisfaction

The speaker discusses salary details, noting that compensation varies slightly depending on educational background, with additional allowances and bonuses based on performance. They also share personal anecdotes about the positive experiences of working with inspiring women entrepreneurs, the camaraderie among the mostly female team, and the satisfaction of contributing to community development. Despite the challenges, such as dealing with non-compliant clients and balancing administrative tasks, the speaker emphasizes the job’s rewarding nature, making it suitable for those who are passionate about community work and personal development.

Mindmap

Keywords

💡BTPN Syariah

BTPN Syariah is a bank in Indonesia that focuses on providing financial services to lower-income individuals, particularly women in rural areas. In the video, the speaker discusses her experience working at BTPN Syariah as a Community Officer, highlighting how the bank provides loans to groups of women for small businesses, particularly in underserved areas.

💡Community Officer

A Community Officer at BTPN Syariah is a marketing role responsible for finding groups of women in rural areas who need small business loans. The officer must manage the relationship with these groups, ensure they meet loan repayment targets, and help them develop their businesses. In the video, the speaker explains how Community Officers also facilitate group meetings and handle collections.

💡Pembina Sentra

Pembina Sentra was the former title for Community Officers at BTPN Syariah, which means 'center mentor' in English. It signifies a mentor-like role where officers would guide women’s groups in managing their small business loans. The title was later changed to reflect the expanding responsibilities of the officers.

💡Group Lending

Group lending refers to the practice where loans are given to a group of individuals, typically for small businesses, and repayment is done collectively. This concept is central to BTPN Syariah's model, as the bank lends to groups of women, who are expected to support each other in repayment. The speaker emphasizes how the success of loans depends on group cooperation and collective responsibility.

💡Fresh Graduate

Fresh graduates are individuals who have recently completed their education and are entering the job market. In the video, the speaker mentions that fresh graduates, especially from high schools (SMA), are often recruited for positions like Community Officer at BTPN Syariah, making it a viable career option for those without higher education.

💡Target

In the context of a Community Officer's role, 'target' refers to the financial goals or loan disbursement amounts they are required to meet each month. The speaker mentions that officers have to meet these targets by finding new clients and facilitating loans, which adds pressure but is part of their performance evaluation.

💡Medical Check-up

Before starting work at BTPN Syariah, employees must pass a medical check-up, which includes simple procedures like urine tests. The speaker points out that this process is necessary for all recruits, but it is free of charge for the candidates, indicating the bank’s commitment to employee well-being.

💡UMK (Upah Minimum Kabupaten)

UMK refers to the regional minimum wage in Indonesia. The speaker explains that the base salary of Community Officers at BTPN Syariah is aligned with the UMK, with slight variations depending on educational qualifications. This means that the officers are paid according to local wage standards.

💡Loan Repayment

Loan repayment is a critical part of the Community Officer's duties, as they are responsible for ensuring that the women’s groups repay their loans on time. In the video, the speaker discusses the challenges of collecting payments from groups, especially when some members fail to pay, leading to tension and extra work for the officers.

💡Incentives

Incentives at BTPN Syariah are performance-based bonuses given to Community Officers when they meet their targets. While the speaker notes that the incentives may not be very high, they are an additional form of compensation that motivates officers to achieve their goals in loan disbursement and repayment.

Highlights

The speaker is introducing their content after a month-long break from uploading videos, sharing their experience working at BTPN Syariah as a Community Officer and Senior Community Officer.

The role of Community Officer, originally called 'Pembina Sentra,' is now updated and involves providing banking services and financial empowerment to women in rural areas.

BTPN Syariah focuses on the empowerment of low-income women through group loans for their businesses, with a unique requirement that loans are given to groups rather than individuals.

To become a Community Officer, the minimum education requirement is a high school diploma (SMA), although those with D3 or S1 degrees can also apply, with slight differences in salary.

The recruitment process includes a psychological test such as Kraepelin or Pauli, followed by interviews and medical checkups, all of which are free for applicants.

Community Officers are provided with various work facilities, including a basic salary, a motorcycle for transportation, fuel allowances, health insurance (BPJS and private), and incentives based on performance.

One of the main responsibilities of a Community Officer is finding groups of women who need loans for their businesses and managing their loan disbursements and repayments.

The target for a Community Officer is measured by loan disbursement goals, which are adjusted based on the branch’s capacity and potential. For example, the monthly target can be around IDR 300 million divided among the officers.

Loan repayments are organized in biweekly installments, where Community Officers meet with groups of borrowers to collect payments and track their performance.

For problematic borrowers who fail to pay on time, Community Officers, sometimes accompanied by Senior Officers, must follow up directly to ensure payment, which can be challenging.

The salary for a Community Officer is based on the regional minimum wage (UMK), with small differences for those with higher education levels. For instance, the basic salary for a high school graduate is around IDR 1,390,000.

The speaker describes both the rewarding and difficult aspects of the job, including the support from colleagues and the inspiration gained from helping hardworking, low-income women.

Some of the difficult aspects of the job include facing difficult borrowers who are unwilling to pay and dealing with the pressure of hitting monthly loan targets.

Community Officers also handle significant administrative work, including filling out forms, conducting surveys, and ensuring that all documentation aligns with company procedures, which is reviewed regularly by an internal audit team.

Despite the challenges, the speaker highlights the sense of fulfillment gained from interacting with inspiring borrowers and gaining valuable life and communication skills through the role.

The speaker ends the video with an invitation to viewers to ask questions in the comments and promises to share more in a future part of the video series.

Transcripts

play00:00

Hai Hai

play00:01

assalamualaikum kembali lagi di channel

play00:03

Aku bauchi

play00:06

udah lama banget kayaknya ya aku nggak

play00:09

bikin konten udah hampir satu bulan aku

play00:11

nggak bikin enggak upload konten gitu

play00:13

karena video ada cuman belum pada diedit

play00:16

karena sibuk atau sok sibuk ya di video

play00:20

kali ini jadi aku share aja ya tentang

play00:23

pengalaman aku kerja di BTPN Syariah apa

play00:27

sih tugas community officer dan senior

play00:30

community officer di BTPN Syariah kalau

play00:33

pengen tahu lebih jelas jadi tonton

play00:35

terus video aku sampai selesai ya

play00:38

[Musik]

play00:53

Mau banget ya teman-teman kalau ini

play00:55

videonya kurang bagus karena aku bikin

play00:58

itu di tempat kerja mumpung yea enggak

play01:01

terlalu ramai jadi aku bikin konten

play01:03

terus Mohon maaf juga Kalau banyak suara

play01:06

kendaraan di sini karena ini di tepi

play01:08

jalan ke langsung aja mungkin banyak

play01:11

temen-temen fresh graduate terutama nih

play01:14

sering banget baca lowongan pekerjaan di

play01:18

salah satu bank-bank Syariah swasta gitu

play01:22

yaitu BTPN Syariah sebagai community

play01:25

officer

play01:27

pasti penasaran kan itu sebenarnya

play01:29

pekerjaannya apa sih gitu kan

play01:31

jadi aku mau sedikit cerita karena aku

play01:34

pernah bekerja di situ jadi simak sampai

play01:36

selesai Oke community officer itu

play01:40

sebenarnya kalau dulu waktu awal-awal

play01:44

BTPN Syariah berdiri itu namanya adalah

play01:47

Pembina sentra Cuman karena sekarang

play01:49

sudah

play01:51

eh mengalami perubahan gitu ya semakin

play01:54

baik sekarang namanya banyak diganti

play01:57

yaitu dari Pembina sentra

play02:00

zicom Unity officer Nah teman-teman

play02:03

mungkin yang penasaran mau kerja di sini

play02:06

gitu ya

play02:07

ngapain sih kerjanya teman-teman bisa

play02:10

tuh lihat di YouTubenya BTPN syariah

play02:13

yang ini nih saya Gita seorang bankir

play02:15

sebagian dari kalian pasti membayangkan

play02:18

Saya bekerja di gedung bertingkat tetapi

play02:21

saya memilih untuk berbeda menjadi

play02:23

bankir yang juga pemberdayaan memberikan

play02:26

pelayanan terbaik untuk para nasabah

play02:28

yang tinggal di pinggir kota hingga

play02:30

pelosok Desa

play02:32

yaitu memang sekilas tentang

play02:34

pekerjaannya community officer itu ya

play02:37

marketingnya BTPN syariah dan syarat

play02:39

masuk disini juga ada tasnya ya kalau

play02:43

minimal pendidikannya XI SMA sederajat

play02:46

udah bisa masuk community officer dan

play02:48

untuk tes masuknya dulu aku masuk tahun

play02:51

[Musik]

play02:53

2013 saya lulus kuliah jadi memang untuk

play02:56

community officer ini atau binasentra

play02:59

ini Hai minimal Oh pendidikannya SMA

play03:02

tapi kalau misalnya D3 S1 itu boleh

play03:05

masuk jadi nanti perbedaannya itu ada di

play03:07

gaji pokoknya ya tapi memang

play03:09

perbedaannya enggak terlalu jauh sih

play03:11

untuk tingkat masih community officer

play03:13

atau Pembina sentra beda lagi kalau

play03:16

nanti Misalnya jenjang karirnya lebih

play03:17

bagus menjadi

play03:20

wakil manajer Centra Kalau sekarang itu

play03:22

adalah teller yang dikontrol officenya

play03:25

atau menjadi manajer sentra atau kalau

play03:29

yang sekarang namanya itu senior

play03:31

community officer gitu oke yang pertama

play03:35

aku mau bahas ini dulu ya Eh tes

play03:37

masuknya Jadi pas tes masuknya itu

play03:40

biasanya eh tim dari HRD nya BTPN

play03:44

Syariah itu mereka merekrut

play03:45

disekolah-sekolah gitu atau merekam

play03:49

membuat pengumuman ditulis tetap

play03:51

lowongan kerja nanti direkrutnya dalam

play03:53

satu tempat ya kalau dulu sih gitu Ya

play03:56

kalau karena dulu itu pada tahun 2003

play04:00

itukan awal banget ya masih baru Mungkin

play04:02

setahunan gitu ya jadi rekrutan nyapu

play04:05

tuh besar-besaran dan direkrutnya tuh

play04:07

bareng-bareng jadi dalam satu tempat

play04:10

gitu waktu itu aku ikut travel rekrut.en

play04:13

di salah satu SMK Negeri di broker tok

play04:16

nah tes masuknya itu dulu ada tes

play04:21

kraepelin gitu Kalau enggak salah entah

play04:24

creveline entah Pauli itu yang utama

play04:27

shiites itu ya untuk psikotesnya pakai

play04:29

itu terus selebihnya isi data dan

play04:33

lain-lain dan waktu perahu keruk

play04:35

perekrutan itu tuh sistemnya gugur JAdi

play04:37

misal pas kreplin yang enggak lolos Ya

play04:41

udah langsung gugur rustah itu wawancara

play04:43

naskah wawancara itu nanti eh keluar sih

play04:48

pengumumannya Kalau enggak salah

play04:50

pengumumannya nggak lama juga sih hari

play04:51

itu juga lo saat ini aku nggak paham ya

play04:54

perekrutannya seperti itu masih seperti

play04:56

itu apa nggak karena kan mungkin

play04:58

sekarang aku Tuhan karyawannya gitu kan

play05:02

udah mengecil ya Enggak enggak sebesar

play05:04

dulu gitu mungkin perekrutannya lebih di

play05:07

kantor KSU namanya ya officenya BTPN

play05:11

syariah yang udah ada di masing-masing

play05:13

kotak gitu sih Jadi mungkin lebih sempit

play05:16

mah gitu daripada dulu nanti kalau

play05:19

setelah

play05:19

wawancaranya

play05:21

[Musik]

play05:22

udah lolos gitu ya nanti ada tahap

play05:25

medical check up kalau medical check up

play05:27

nya juga cuman apa ya kayak tes urine

play05:32

aja sih tes urine di laboratorium gitu

play05:36

doang dan itu enggak ada dipungut biaya

play05:38

sama sekali jadi semuanya medical check

play05:40

up pesta segala macem itu semua gratis

play05:43

dan sebelumnya aku kasih tahu dulu bahwa

play05:46

BTPN Syariah itu adalah bank yang fokus

play05:49

pada usaha UMKM menengah ke bawah gitu

play05:53

untuk ibu-ibu yang khusus ibu-ibu atau

play05:55

wanita Jadi sekarang udah banyak banget

play05:58

Bang yang punya ke Tini Kayak misalnya

play06:01

yang sebelum BTPN Syariah tuh ada yang

play06:04

namanya MBK ada yang namanya bina-artha

play06:07

dan sekarang bum pun udah punya yaitu

play06:11

PNM Mekar Nah itu produknya hampir sama

play06:14

seperti BTPN Syariah Jadi intinya sebuah

play06:18

produk untuk ya peminjaman gitu ya

play06:21

pinjaman uang untuk para ibu-ibu untuk

play06:25

modal usaha kayak gitu cuman yang

play06:28

membedakan ini adalah harus kelompokkan

play06:31

ya jadi secara berkelompok jadi kita

play06:33

sebagai community community officer itu

play06:37

harus mencari

play06:39

sekelompok ibu-ibu yang butuh modal

play06:42

usaha dan mau usaha gitu jadi uangnya

play06:45

untuk usaha mereka dan nanti juga

play06:49

angsurannya secara kelompok gitu Jadi

play06:51

kita mencari nasabah intinya gitu dan

play06:55

ada targetnya sih setiap

play06:57

community officer itu ada targetnya

play07:00

mastiin Jadi kalau targetnya itu

play07:02

disesuaikan dengan

play07:04

MS nya

play07:09

sebagai anggota tim community officer

play07:12

saya mendapatkan berbagai fasilitas yang

play07:15

mendukung kinerja saya

play07:17

nah fasilitas yang didapat itu Nike yang

play07:21

waktu aku ya dulu itu menjadi community

play07:24

officer itu yang pertama sih gaji pokok

play07:28

ya gaji pokok jelas gaji pokoknya itu

play07:30

menyesuaikan dengan UMK

play07:33

Ayo kita target-target kita dapat gaji

play07:36

pokok kemudian ada fasilitas kendaraan

play07:38

jadi kendaraannya itu dipinjemin gitu ya

play07:42

lubang itu punya motor untuk para

play07:45

community officer ini dipakai gitu terus

play07:48

BBM juga ada anggarannya sendiri jadi

play07:50

kita bener-bener kayak berangkat terus

play07:52

Pakai motornya mereka gitu terus kan

play07:56

Kerjanya marketing yah jadi nyari

play07:58

nasabah gitu ke masyarakat gitu

play07:59

disesuaikan dengan wilayah masing-masing

play08:02

terus Selain itu ada asuransi kesehatan

play08:06

ya asuransi kesehatannya ada dua sih

play08:08

kalau dulu aku yang pertama

play08:10

pakainya Afifah dari Astra

play08:14

dulu kan belum ada kayak kewajiban BPJS

play08:17

ya terus kemudian Beb besok tahun

play08:20

bekerja terus ada dari pemerintah tuh

play08:22

kayak mewajibkan pakai BPJS Kesehatan

play08:24

akhirnya ada dua gitu asuransinya BPJS

play08:28

dan yang swasta itu tadi terus ada BPJS

play08:32

Ketenagakerjaan Aa yang dulunya

play08:34

Jamsostek itu ada terus ada pot insentif

play08:39

juga insentifnya memang enggak terlalu

play08:41

banyak tapi memang ada insentifnya

play08:44

perhitungannya sudah berubah ya Jadi

play08:46

mungkin perhitungan insentifnya setiap

play08:48

tahunnya itu berubah sesuai dengan

play08:50

kebijakan mereka terus a ada Mas juga

play08:55

jadi ini kan timnya tim lapangan Gitu ya

play08:58

jadi timnya itu terdiri dari kalau dulu

play09:02

ya kalau tahun 2013 itu terdiri dari

play09:04

empat community officer satu

play09:09

wms atau yang adminnya gitu yang satu

play09:12

lagi adalah

play09:13

manajer sentra atau yang sekarang senior

play09:16

community officer tapi kalau sekarang

play09:19

setahu aku berdasarkan tanya sama temen

play09:23

aku yang masih bekerja di sana itu

play09:24

sekarang formasinya itu cuma yang di

play09:27

mesin itu cuma community officer sama

play09:30

senior community officer jadi yang

play09:32

dulunya PE atau binasentra dan Media

play09:36

center ajar nah adminnya ini karena

play09:39

sekarang udah punya kantor kan di kota

play09:41

gitu di kabupatennya jadi adminnya itu

play09:45

sekarang jadi di cuma di kantor aja gitu

play09:48

Kalau dulu kan ada di setiap Mas ada

play09:50

gitu ya jadi memang kita dapat meski

play09:52

tathirul bisa tidur disitu

play09:55

kemudian ada anggaran untuk membayar

play10:00

istrinya asisten rumah tangga ya lumayan

play10:04

juga sih kayak kayak fasilitasnya tuh

play10:06

menurut aku lupa eh cukup ya memang

play10:09

kerjanya itu memang cukup sampai juga

play10:11

karena kita kan marketing gitu Jadi

play10:15

selain tadi nyari nasabah juga bertugas

play10:18

untuk menarik angsuran jadi kalau saya

play10:20

BTPN Syariah ini produknya kan untuk

play10:23

kelompokkan ibu-ibu ya dan secara

play10:26

berkelompok nanti setiap dua minggu

play10:28

sekali petugas community officer ini

play10:31

cowo ini yg

play10:33

nya bikin janji sama ibu-ibunya untuk

play10:36

hari apa pencairannya dan untuk harian

play10:38

dan angsurannya itu dua minggu kemudian

play10:41

dari hari pencairan misalnya kita dapat

play10:44

nasabah nih sebagai community officer

play10:46

kemudian kita proseskan diproses 11

play10:50

disuruh V kemudian usahanya apa

play10:52

ditanyain oleh hitung perhitungannya

play10:55

bagaimana terus lolos nah misalnya

play10:57

seminggu setelah seminggu atau dua

play11:00

minggu setelah pengajuan gitu ya

play11:02

pemberkasan datanya nasabah ini baru

play11:05

pencairan misalnya pencairannya jatuhnya

play11:07

Hari Senin gitu misalnya atau Selasa

play11:09

berarti nanti angsurannya dua minggu

play11:12

setelah itu nah jadi memang eh

play11:14

ibu-ibunya nanti nasabahnya itu

play11:17

dikumpulin di suatu tempat ke misalnya

play11:20

satu kelompok seperti 10 orang gitu

play11:23

kalau dulu sih 10-15 orang ya Kalau

play11:26

sekarang nggak tahu tapi ada juga

play11:28

kelompok yang udah Hai Oh satu tahun

play11:31

udah misalnya udah jalan dan nasabah

play11:34

bagus itu ada namanya

play11:36

kelompok Eva apa istilahnya Ya intinya

play11:40

usaha yang lebih gede gitulah

play11:41

pinjamannya lebih gede itu minimal

play11:43

kelompoknya tiga orang gitu nah nah

play11:47

community officer ini akan datang ya ke

play11:49

tempat PRS namanya pertemuan rutin

play11:52

sentra intinya sih kumpulan gitu Suruh

play11:55

setor tapi ibu-ibunya wajib dateng gitu

play11:58

kehadirannya caddy absen absen itu

play12:01

berfungsi untuk apa ya kayak

play12:03

kayak performanya nasabah itu gitu dia

play12:07

sungguh-sungguh enggak gitu terus

play12:09

setorannya Bagus nggak lancar enggak

play12:12

datangnya rajin apa nggak gitu biasanya

play12:14

kalau bagus kau rajin nantikan bisa

play12:16

dapet pinjaman lagi lebih mudah dan

play12:19

kadang-kadang juga di MS itu kayak ada

play12:22

program hadiah kecil-kecilan buat

play12:25

nasabahnya gitu jadi teman-teman

play12:27

community officer itu narik nyak itu

play12:31

habis itu nagih juga Jadi kalau misalnya

play12:35

ada yang

play12:37

nggak bayar kan harusnya itu kan di

play12:39

talangin ya sama temen-temennya cuman

play12:41

kan kalau untuk kasus nasabah yang agak

play12:43

susah itu kan biasanya nggak mau bayar

play12:46

Nah itu biasanya yang nagih community

play12:48

officer juga ditemenin sama

play12:50

eh seniornya senior community officer

play12:53

atau es conya kalau nasabahnya susah

play12:57

kalau misalnya nasabahnya gampang enggak

play13:00

jadi kalau teman-teman berminat buat

play13:03

jadi CEO tersebut harus siap untuk

play13:06

menghadapi hal tersebut Yang pertama si

play13:08

persiapan mental Ya terus harus pinter

play13:11

ngomong juga tapi itu bisa diasah sih

play13:13

kalau misalnya teman-teman tertarik

play13:15

biasanya nanti diarahin nya gampang tapi

play13:18

kalau temen-temen dari awal udah nggak

play13:19

tertarik ya susah kesananya biasanya

play13:22

yang bikin mental dan itu ketika

play13:24

berhadapan dengan nasabah yang susah sih

play13:26

yang rumit karena harus

play13:28

nagih gitu kan Hai pintar pintar ya kita

play13:31

sih bisa apa nggak gitu tapi nanti

play13:33

dibantu sama es conya kalau misalnya

play13:38

susah lagi biasanya nanti pm-nya atas

play13:41

aneh Sonya itu nanti ikut turun tangan

play13:43

juga tapi lebih berfokus pada kita kejar

play13:47

target targetnya itu pencari pencairan

play13:50

rupiah jadi misalnya satu bulan eh

play13:53

targetnya 300juta dalam satu MMS

play13:55

tersebut 300juta ada empat marketing

play13:58

atau 4co itu dibagi 300 dibagi empat

play14:02

gitu berarti sekitar satu orang 75juta

play14:05

dada untuk pencairannya satu nasabah itu

play14:09

biasanya untuk tenor tahun pertama gitu

play14:12

ya baru Itu cuma 1000500 sampai dengan

play14:16

rp2000000 jadi nggak bisa banyak makanya

play14:18

kalau misal

play14:21

75juta aja misal satu kelompoknya itu 10

play14:25

ya 10 kali dua jutaan gitu kan 20juta

play14:28

paling nggak kita ada hot

play14:31

A3 kelompok ya tiga kelompok kalau untuk

play14:35

awal-awal masih gampang nyarinya

play14:37

tergantung daerahnya juga karena

play14:39

masing-masing daerah itu potensinya

play14:41

berbeda untuk masalah gaji Steve banyak

play14:44

yang Penasaran ya untuk gajinya sendiri

play14:47

community officer itu

play14:50

ia sesuai dengan UMK misalnya UMK itu

play14:55

1000500 kitu

play14:57

itu untuk lulusan SMA sederajat itu

play15:01

segitu gitu gaji Pokoknya

play15:03

1000500 terus

play15:07

untuk S1 D3 itu biasanya Cuma selisih

play15:12

200-300 aja jadi misalnya gaji pokoknya

play15:16

community officer CEO Yang lulusan SMA

play15:19

itu

play15:21

1390033 S1 itu

play15:25

1000500 atau

play15:29

itu biasanya enggak setiap bulan sih

play15:31

dibayarnya kayak tiga bulan sekali

play15:33

ataupun ambulans kali aku agak lupa ya

play15:35

cuma memang dulu insentifnya enggak

play15:38

terlalu banyak suka dukanya kerja di

play15:40

BTPN Syariah itu sukanya teman-temannya

play15:43

banyak ya gitu perempuan-perempuan semua

play15:46

terus kita dimanjain sama fasilitas

play15:48

Smash tuh jadi kalau yang tempatnya jauh

play15:51

gitu loh Rumahnya jauh bisa tidur di

play15:53

situ

play15:54

terus ada asisten rumah tangga juga yang

play15:57

Bantuin kita kayak kegiatan nyuci gitu

play15:59

udah nggak mikir gitu kan udah masak

play16:00

segala macam udah ada yang masakin gitu

play16:03

tapi memang anggaran untuk eh art sama

play16:07

mas makan itu memang sendiri ya kayak

play16:10

klt mungkin enggak tahu kalau sekarang

play16:13

ya dulu sih dikasih anggaran untuk RT

play16:16

itu 400.000 gitu nanti Misalnya

play16:18

kekurangannya itu biasanya patungan sama

play16:20

anak-anak sama teman-teman satu Meitu

play16:22

kendaraan juga udah dijaminkan Nikita

play16:25

nggak mikir beli bensin gitu kan beli

play16:27

BBM karena udah ya menjadi cover gitu

play16:30

udah pakai motor dari kantor gitu BBM

play16:33

udah dikasih dari sana itu enaknya sih

play16:36

Terus teman-temannya kan perempuan jadi

play16:38

lebih kayak kebersamaan banget sih

play16:40

setiap hari gitu kita kita bareng gitu

play16:43

sama teman-teman gitu itu yang bikin

play16:44

kangen Terus sukanya juga kalau kita

play16:47

nemu nasabah-nasabah yang inspiratif

play16:49

banget itu aku pernah gitu yang kayak

play16:52

nasabah itu seorang ibu gitu Walaupun

play16:55

dia bukan Ok kalangan orang mampu tapi

play16:58

semangat usahanya luar biasa Dan Dan

play17:01

orang-orang seperti itu malah kayak

play17:03

nggak pernah telat bayar gitu loh

play17:06

hai gitu sih banyak yang menginspirasi

play17:08

kita terus kita jauh lebih bersyukur

play17:10

terus kita jadi banyak kenal orang dan

play17:13

itu bisa bikin mental kita tuh jadi

play17:16

lebih baik gitu loh jadi ia mentalnya

play17:18

kita jadi lebih kuat Gitu loh setia

play17:20

kayak terus kenal sama orang-orang kita

play17:22

tuh jadi nggak malu ngomong sama orang

play17:24

gitu karena kita kan dituntut untuk bisa

play17:26

ngomong ke depan orang banyak ya itu

play17:29

kayak gitu jadi lebih jago ngomong gitu

play17:31

pra kita bukan orang yang pintar ngomong

play17:33

aku aja tuh sebelah orangnya pasti

play17:36

pendiam ya Eh iya seperti aku pendiam

play17:39

esnya Kakak nggak suka ngomong di depan

play17:41

umum tapi karena tuntutan seperti ini ya

play17:44

aku jadi bisa ngomong gitu Oh ya dukanya

play17:47

dukanya itu kalau kerja di sini ya itu

play17:51

kalau punya nasabah yang bermasalah gitu

play17:54

kita harus nagih itu kayak Kita kacau

play17:57

Udah ngemis-ngemis gitu tahu enggak sih

play17:59

kita yang minjemin tapi kita yang ngemis

play18:02

gitu kan Terus kayak kadang-kadang

play18:04

kadang-kadang tuh Hai perlakuan gak enak

play18:07

juga sama nasab akan orang macem-macem

play18:09

ya karakternya kalau dapat karakter yang

play18:12

kurang bagus gede kayak kurang enak gitu

play18:15

itu dukanya bikin kerang don't gitu

play18:18

Capek kerjanya juga akan mulai dari jam

play18:22

delapan gitu melapang sampai sore Jam

play18:24

empat gitu kan Istirahat sejam terus

play18:27

udah kita harus kerja di lapangan terus

play18:31

kita juga ngurusin dokumen dokumennya

play18:34

dokumennya itu kan banyak banget ya Ada

play18:36

form pendaftaran harus dilengkapi dengan

play18:40

syarat-syaratnya Terus habis gitu nanti

play18:42

ada form survei habis itu kita harus

play18:45

ngisi

play18:46

diteliti lagi gitu jadi kayak

play18:49

Hai pabrikasi itu banyak banget gitu

play18:51

rasanya kalau kegiatannya banyak

play18:53

misalnya di MM situ sudah banyak nasabah

play18:56

dan waktu untuk ngurusin berkasnya itu

play18:59

jadi lebih sedikit kan maka dari itu itu

play19:02

kayak kita tuh malemnya Biasanya

play19:06

melapang nih siang lapang udah selesai

play19:09

habis itu malamnya Wow kita udah mandi

play19:11

kita udah apa kita beres-beres berkas

play19:14

gitu Dek teliti Karena disana itu nanti

play19:17

ada KYT ada yang Breaks a gitu setiap

play19:20

tiga bulan sekali ada tim kuenya untuk

play19:23

memeriksa

play19:24

kesesuaian

play19:25

[Musik]

play19:26

kesesuaian berkas prosedur dan semuanya

play19:29

apakah sesuai prosedur apa enggak dan

play19:31

itu ada penilaiannya dan kalau

play19:33

penilaiannya buruk yang memengaruhi sama

play19:36

intinya nanti kalau penilaian buruk

play19:38

berarti Oh ini nggak bener nih kerjanya

play19:40

gitu jadi pokoknya

play19:42

ya pokoknya gitu deh

play19:45

Hai gimana minta berminat nggak kerja

play19:48

disitu kerja di BTPN Syariah kalau

play19:52

teman-teman kerja di sini ya harus

play19:54

dibawa happy kita aja biar nggak stress

play19:57

jadi bankir pemberdaya adalah salah satu

play20:00

upaya mewujudkan niat baik lebih cepat

play20:03

karena saya jagung dan berjuta rakyat

play20:06

Indonesia memiliki keinginan yang sama

play20:08

untuk hidup lebih berarti makanya gitu

play20:12

aja ya bisa aku share ke teman-teman

play20:15

sebenarnya banyak banget sih mau aku

play20:17

ceritain Tapi nanti kalau kepanjangan

play20:19

nanti aku bikin part ke-2 Ya terima

play20:21

kasih banget buat temen-temen yang udah

play20:23

mau nonton aku sampai selesai jangan

play20:25

lupa di subscribe like di komentar

play20:28

silahkan yang mau nanya-nanya

play20:30

nanti kalau aku bisa jauh kujawab kalau

play20:32

aku nggak bisa jawab ya mohon maaf gitu

play20:35

oke segini dulu video akun bermanfaat ya

play20:39

Sampai ketemu di videoku selanjutnya

play20:41

Assalamualaikum

play20:44

hai hai

Rate This

5.0 / 5 (0 votes)

Etiquetas Relacionadas
Community OfficerBTPN SyariahBanking CareerFresh GraduatesJob ExperienceRecruitment TipsSyariah BankingWomen EmpowermentMarketing RoleCareer Growth
¿Necesitas un resumen en inglés?