Pengalaman Kerja di Bank Syariah Sebagai Community Officer

Summary

In this video, the creator shares their experience working as a Community Officer at BTPN Syariah, a bank focused on empowering women entrepreneurs. They explain the role, which involves finding groups of women in need of business loans, ensuring repayment, and helping them grow their businesses. The video covers the recruitment process, job responsibilities, and various benefits, such as a salary, transportation, and insurance. They also discuss the challenges of dealing with difficult clients and the rewards of working with inspiring individuals. Viewers are encouraged to stay tuned for more content in the future.

Takeaways

• 😀 The video creator took a long break from uploading content due to being busy, but is now sharing their work experience at BTPN Syariah.
• 💼 Community officers (CO) at BTPN Syariah primarily work in marketing and serve communities, especially helping groups of women in rural and suburban areas with microfinance.
• 🎓 The minimum education requirement for the role of CO is a high school diploma (SMA), but those with higher education (D3 or S1) can apply as well with slightly higher pay.
• 📝 The recruitment process involves psychological tests like Kraepelin or Pauli tests, interviews, and medical checkups, which are all provided free of charge.
• 🚀 The role of a community officer includes finding and forming groups of women who need small loans for businesses, monitoring their repayment, and ensuring they meet certain targets.
• 🚗 COs receive various work benefits, including a salary aligned with the local minimum wage (UMK), a motorbike for transportation, fuel allowances, health insurance, and BPJS coverage.
• 🏠 Community officers often work in teams and are provided housing if necessary, including assistance with housework and meals, to support their fieldwork.
• 💬 The role requires strong communication and negotiation skills, especially when dealing with loan repayments and difficult clients.
• 👥 The job can be mentally demanding, especially when dealing with challenging customers, but also offers opportunities for personal growth and development.
• 🎁 The job also offers incentives, like small rewards for clients and recognition for high-performing teams, fostering a sense of camaraderie and fulfillment among COs.

Q & A

What is the main topic of the video?

The video focuses on the speaker's experience working as a Community Officer and Senior Community Officer at BTPN Syariah. It discusses the roles, responsibilities, and recruitment process for these positions.

What is the role of a Community Officer at BTPN Syariah?

A Community Officer at BTPN Syariah is responsible for marketing the bank’s services, finding groups of women in need of business loans, and assisting with loan collection and disbursement. The role also involves meeting certain performance targets.

What educational qualifications are required to apply for a Community Officer position?

The minimum educational requirement to apply for a Community Officer position is a high school diploma (SMA or equivalent). However, candidates with a D3 or S1 degree are also eligible, with a slight difference in the base salary.

How is the recruitment process for a Community Officer position described?

The recruitment process includes a Kraepelin or Pauli psychometric test, followed by an interview and medical check-up. It is often done in schools or recruitment events, with a focus on fresh graduates.

What are the key tasks of a Community Officer?

The key tasks include finding women entrepreneurs for group loans, assisting in loan collection, attending group meetings, ensuring repayment on time, and achieving monthly loan disbursement targets.

What benefits does a Community Officer receive?

Benefits include a base salary aligned with the regional minimum wage, a motorbike provided by the company for fieldwork, fuel allowance, health insurance (BPJS and private insurance), and incentives based on performance.

What challenges might a Community Officer face?

Challenges include dealing with difficult or non-paying clients, handling fieldwork in various conditions, managing large amounts of paperwork, and meeting performance targets. Facing resistance during loan collection is also a common issue.

What is the difference between a Community Officer and a Senior Community Officer?

A Senior Community Officer (formerly known as the Manager Sentra) supervises Community Officers and assists in handling more difficult clients or escalated situations. They play a leadership role in managing teams and ensuring loan repayment.

How does BTPN Syariah support women entrepreneurs?

BTPN Syariah provides group loans to women, primarily in rural and suburban areas, to help them start or grow their businesses. The loans are distributed in groups to encourage support and accountability among members.

What impact does the job have on the personal development of a Community Officer?

Working as a Community Officer helps individuals develop strong communication skills, leadership abilities, and resilience. They gain experience in dealing with various client personalities and managing challenging situations.